Welcome to Audi Eatontown, a proud member of Penske Automotive Group. We are dedicated to serving all of your automotive needs and providing the best customer experience possible.
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I purchased a 2012 Audi A7 on November 6th with 48k miles on it. I was assured that the vehicle went through Audis full service 36 point check and has... had all of the major services done when I spoke with 2 sales reps before purchasing the car. I live in PA 3 hours away from the the Eatontown dealership so I had a separate dealership that I have been doing business with for 10 years pick the car up and deliver it to me. When I received the car, I immediately noticed a few things the car did not have that was listed on their posting that the vehicle was equipped with. To Name a few, the car was listed that it had fog lights, which it did not, it was listed that it has automatic tilt steering, which it did not. So ok, no big deal, I wish the car did have those features as it was listed but I'll get over it and can live with out it. At this point I have not even had the car for 2 days and I go to leave for work the next morning, start the car up, and the check engine light is on. I have only put 20 miles on the car since Ive had it and now the check engine light is on. I call the Audi Eatontown dealership to inform them of the issue and spoke with a sales rep Matthew Cascone. I asked if they would be able to diagnose the car to see what was wrong with it and/or be able to reimburse me since I have only had the car for less the 48 hours with a check engine light appearing. He informed me he would bring it to management and call me back. After not hearing back from anyone in 24 hrs, I call back and got a women who was ignorant the whole time on the call while I was explaining what was going on and she tells me "I don't know what you want us to do about it" . . . Uhhh how bout this, how about you be a repatriable dealership/company and look at whats doing on with the vehicle for a customer that just purchased one of your cars less than 3 days ago. I have a friend that work at an Audi dealership near me in the service department and he ran the VIN number and let me know that the car in-fact did not have any major serviced done and only basic things done like oil change and air filter. At this point I feel like I was scammed by this dealership who lied about the service that was preformed on the car and the condition that it was in also, the options that it had. My friend said it is going to be $140 an hour to preform a diagnose to find out what is wrong with the car, then may cost hundreds of dollars to fix whatever the problem is. So I have had the car for 2 days and now have to pour HUNDREDS of dollars into it because Audi Eastontown dealership not only lied about the service that it went through, but will not stand by their vehicles. I spoke with Matt back and forth a few times who was polite and helpful for the most part, however, the decision of having the dealership reimburse me for the cost of having the car diagnose was out of his hands. He brought it higher management by a guy named Garrett, who was suppose to call me but I never heard from him. I reached out to Garrett on 3 separate occasions leaving voicemails and a call back number and have yet to hear back from anyone. It is now Nov 22nd and have had a check engine light on since Nov 7th. With all that being said, This is exactly why I do not deal with any other car dealerships besides OCEAN CITY CAR AND TRUCKS! I took a chance because I thought this was a clean car and was taking care of. I was wrong. Lesson learned. Be careful when dealing with this dealership. They will not stand by their vehicles if anything goes wrong with them.
Lou, While we sympathize with your frustrations, we did not sell you this A7. You purchased it from a separate dealer who had previously purchased it... from us. This being said, we would be glad to assist you in any reasonable way that we can. Can you please send your preferred contact method to me at firstname.lastname@example.org? Best regards, Jeff Spilsbury Audi Eatontown General Manager
MUST READ! Searching for the right car for months to replace my 13 yr Honda I decided to look at Audi, I literally searched everywhere for a great deal... and even better customer service (across many states!) My search finally ended when I landed at Audi Eatontown. The first Q5 i found was sold before I was able to see it. A few days later (6/10/19) Damaris reaches out to me with another Q5 that met my criteria. Matt was my Sales person, he's professional, accommodating, and really works on the best interest of the customer, all around awesome from start to finish. My experience didn't end there, I worked with both internet and general sales managers (Alex and Garrett) both were incredible. They ensured i was happy with the deal and stretched themselves to return my calls to ans all the questions I had. Wayne, the finance manager, was also great. He explained all the value services in a more informative (less pushy way), has great relationships with the banks to ensure you get the best possible finance and is extremely dedicated (worked off hrs). I cannot say more great things about this place. It takes a village and Audi Eatontown is it! If you found this review helpful, check them out you wont be disappointed (mention Jennifer M sent you :))
Hi Jennifer, wow! It sounds like you had an incredible experience with us! We can't wait to share your compliments with Damaris, Matt, Alex, Garrett, ...and the rest of our team! Congratulations on your new Q5! We look forward to working with you again in the future!
Best car buying experience ever! My husband Joseph arrived earlier than expected yesterday at Audi Dealership only to be warmly welcomed by the new General... Manager Jeff Spilsbury (who has just started two days ago). Jeff immediately gave me the privilege of working with a true professional salesman Howard Rabkin. Not only did they give us top dollar for our trade , they also gave us a great deal our new 2014 Mercedes Benz ML 350. They had a great selection of pre owned used vehicles on their front line of their used car lot.I also must give special thanks to Cameron the product specialist who on this hot 100 degree day help me set up my new vehicle,as well as clean out my trade in.I would also like to give a shout out to the Service Department Manager John Lynch for pulling off a last minute request on my end of fresh oil change(which the dealership gave me as a thank you present) John the Finance Manager worked very hard to give us the best rate possible and and he lets us go to the mall shopping while he was preparing our paperwork and called us when it was our turn to finalize the deal so we literally done in less than 15 minutes.THIS IS WHAT I CALL FIRST CLASS SERVICE FROM EVERY DEPARTMENT!!!!!!!! We would gladly recommend anyone looking for a New or Used Car to go to Audi of Eatontown first. Despina & Joseph Otranto
Thanks Despina and Joseph! We're thrilled that you had such a great shopping experience at Audi Eatontown, it's what we're here for! Enjoy your new c...ar!
To understand, I was a GSM (general sales manager) of a dealership in Queens NY. I know all the games and tricks that go on in the car sales business... and the reason I left it. Family and friends always take me when it comes time to buy a car, I normally don't say a word as I want to see how honest they are and how they approach things in their sales tactics as this will also tell the story of the quality of cars. Now, I was looking for a very specific Audi, color and options. I found 5 between Greenwich and Eatontown. I live in Stamford CT, work in Brooklyn NY, Eatontown was the furthest. I was working a deal with 3 different people at once. I was speaking with Cameron Werner and I was able to tell there was something truly honest about him. I was asking for a lot, maybe more than I should have being we were over the phone. I wanted some securities as I would be traveling pretty far. Cameron went well above and beyond my expectations, so despite the distance I knew this was the place to go. The environment was warm and inviting, professional yet relaxed. The level of honesty and transparency was like nothing Ive experienced in a car dealership before. I had the opportunity to speak to a few different people while I was there at the snack bar. What I came to find out is these weren't sales people, but car people, multi-generational car people. They are passionate about what they do, not simply looking for a sale. Bottom line, I got top dollar for my trade, an amazing new car at a great deal without all the hassling and fuss Ive experienced at other dealerships. Believe me it is well worth the trip and when done at the right time of day is not all that bad. I will be heading back down for any future purchases for myself, friends and family.
Stephanie, Thank you for taking the time to share your experience working with us. We truly appreciate your kind feedback and insights for our team.... If there is anything else we can do for you, please do not hesitate to let us know. Congratulations on your car!
We need an emergency repair on a Saturday afternoon traveling from CT and taken in right away with immediate attention. The facility and people are amazing!!!... Thank you to the service department - this is why we own and Audi and a Volkswagen.....yes they will service !
Thank you for taking the time to leave your feedback. We're thrilled to hear you received outstanding customer service from our team. If you ever need... anything else, please feel free to reach out to us.
They have been servicing our Audi A6 for the last 3 years. Every service has been done with courtesy and care and correctly. Cindy the service manager... truly cares about getting things done right
Gregory, we thank you for being a long time, loyal customer and we'll see you at your next visit! We'll pass your kind compliments to Cindy. Thanks fo...r the great 5-star review.
Awesome experience! Yaser was very professional.. Waynne in finance was very thorough and transparent. Receptionist that greeted me was very warm and inviting.... No hidden fees or bait and switch.. It was a pleasure doing business! This dealership is an A++ in my book..
The pleasure is all ours, we are very thrilled to hear you had an awesome experience with Yaser, Waynne, and our team. Thank you so much for your wond...erful review.
Jeff Spilsbury is the man. In all my years of car buying I've never had a GM who took the time out of his busy day to talk to me about MY needs. He showed... empathy and a willingness to do his best for the customer. I highly recommend that you meet him if you get to Audi of Eatontown. The new building is on fleek.