Jaguar Monmouth

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 7, 2020

    Jim took great care of my wife and I. He made it so easy and enjoyable to do business. Brand new dealership. Large selection of cars. I will never... go elsewhere. Highly recommend Jim for anyone looking for a hassle free buying experience

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Derek, thank you for taking the time to write a positive review! We are happy to hear that Jim was able to help you find a great car and was able to m...ake the overall experience at our dealership great. If you ever need help with your new ride, feel free to give us a call!

  • 5.0 out of 5
    June 4, 2020

    Went to the all new Monmouth Jaguar location. The place is BEAUTIFUL! Such a huge inventory and so conveniently located. Jim Hirsch helped us out and... we finally have the Jaguar of our dreams at a price waaaay better then the others. He was fantastic to do business with and made us feel special taking the time to go over the vehicle. I’m amazed at his vast product knowledge. kind, honest, and sincere when it came to understanding our needs. He really is The Jaguar Land Rover Guy aka The JLR Guy. Ask for him by name. You won’t be disappointed.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the amazing review, Josephine and Mark. We will be sure to thank Jim for providing you with exceptional service. We look forward to work...ing with you again.

  • September 4, 2019

    Deal was done over phone . Lower price and many more optional equipment included. I have bought multiple cars from them only dealer that never disappoints.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the great review! We are so glad to see that we have met your expectations yet again! We appreciate the fact that we have earned your re...peat business; please come back at any time.

  • 5.0 out of 5
    June 3, 2020

    There isn’t anyone better then Jim Hirsch. He made the entire buying process easy, fun, and extremely smooth. Everyone at Monmouth was exceptional but... dealing with Jim was spectacular. He is a true professional and I couldn’t be happier. I will surely tell everyone to go see him.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jim, thank you for taking the time to share your experience with us! We hope you continue to love your new ride, and we look forward to working with y...ou again in the future.

  • 5.0 out of 5
    January 4, 2020

    Adel was fantastic to work with. Made the entire process very easy and he was more than accommodating in working around our schedules. Very knowledgeable!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It's a joy to know of your great experience working with Adel. It's a joy to know of his great care and assistance. Please let us know if we can do an...ything else. We welcome you again, Chris!

  • 5.0 out of 5
    December 27, 2019

    Scott Scordo is a very professional, reliable, friendly and persistent dealer. He made sure we made the best deal and to meet our needs. I am very pleased... with our lease, and know I’m in great hands.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Godfrey, we are delighted to see that Scott has provided you with amazing care. Thank you so much for taking the time to share your satisfaction in re...gards to your lease. Let us know if we can do anything else for you. Our team welcomes you again!

  • 1.0 out of 5
    November 19, 2019

    Waiting her for 3 hours for an oil change when I was told it would take 1-1/2 hrs. When I approached my rep after 3 hrs of waiting he mentioned that I... was lucky that the repair guy didn’t take his lunch break otherwise it would have been another hour of waiting ...years ago they gave loaner cars...not anymore. What a shame they don’t care about their customers any longer. I will not be purchasing my next jaguar nor having any other repairs done here any longer..i have been coming here for 6 years

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jain, I am sorry to hear about any inconveniences that may have not met your expectations during your visit for an oil change. Providing excellent cus...tomer service is our main goal. Rest assured our customers are important to us and I would appreciate the opportunity to discuss this further with you. Please email me atwdimaio@penskeautomotive.com. Thank you! -Bill DiMaio, Jaguar Monmouth, General Manager

  • 5.0 out of 5
    October 28, 2019

    Adel Erakky was very helpful and professional in my purchase of a f-type. this is my 2nd jaguar and have never had a problem with this dealership from... sales to service they are top notch

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Chris, Thank you for taking the time to share your experience with Adel! We hope you continue to love your brand new ride, and We look forward to taki...ng care of any of your auto needs for years to come!

  • 4.0 out of 5
    October 14, 2019

    Wanted to give a shout out to Shelton Neville, at Land Rover in Ocean township. He was very accommodating to our needs and very knowledge. Thank you... Shelton.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Orlando, it is great to see your experience with us went well and we are sure Shelton will be pleased to learn of your shout-out. If there is anything... else we can do to assist, please do not hesitate to reach out and let us know. We welcome you again!

  • 2.0 out of 5
    August 3, 2019

    This is the third car I have purchased from a remote dealer and the first time it has been a poor experience. Gave a credit card deposit to salesman for... the advertised price on a Saturday and on Tuesday when the paperwork was sent the price of the car was now $750 more "because they had done more work on it". Salesman had said extra work had been to refurbish rims and repair air dam/front bumper. Rims looked great no work had been done on bumper at all. Advertised as having nav/vehicle interaction screen twice in add then three days before pickup extra photos show none is there. They did adjust price for this. Confirmed day before pickup with salesman that paperwork and car would be ready next morning. After arrival at dealership we waited over an hour for car to come from other lot. It arrived with tpms light on, and also headlight washer covers missing. What I didn't know at that time was that both windshield washer and headlight washers were not working. Need to get them repaired at different local dealership out of my pocket. I strongly suggest NOT buying a vehicle remotely on the word of this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Lew, I am sorry to hear about any disappointment in regards to the vehicle purchased. Your feedback is important to me. Given the opportunity, I woul...d like to speak with you about your experience. Please email me at wdimaio@penskeautomotive.com. Thank you, Bill DiMaio Jaguar Monmouth General Manager

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