Reviews
Dealership and Mike did everything right customer service
Dealership and Mike did everything right customer service was excellent. Explanations were thorough and to the point. Curb to curb service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Joe Machens Capital City Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Excellent service I rate my salesman Bo heavin 10 out of
Excellent service I rate my salesman Bo heavin 10 out of 10 great salesman went out of his way to help get exactly what I needed
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
I was not looking for a new vehicle.
I was not looking for a new vehicle. Saw the Lincoln Aviator and was compelled to inquire. Long story short, ended up trading for the Aviator.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!
Were very helpful and kind.
Were very helpful and kind. I would do business with them again! Checked in on me even after the sale.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Joe Machens Capital City Ford. It's great to hear that we were able to assist you and that you had such a positive experience.
The dealer was very cooperative and easy to deal with.
The dealer was very cooperative and easy to deal with. They satisfied our concerns with issues and took care of them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Jayden was incredibly helpful and attentive to my needs
Jayden was incredibly helpful and attentive to my needs when I was looking for a specific car. He went above and beyond to make sure I received the perfect one and his communication was top-notch throughout the process. I'm thrilled with my new car and highly recommend Jayden and his team at Ford! The total package!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
The guys at Joe Machens were easy to work with and made
The guys at Joe Machens were easy to work with and made sure I got everything I wanted in a new vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Joe Machens Capital City Ford! Please let us know if we can be of any more assistance.
We were treated well.
We were treated well. We were told that the vehicle had an extra large fuel tank, which it did not. Keith Schoolfield was the salesman. He is very personable but not great at following up. I never heard of Barry Bowman
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Fred, here at Joe Machens Capital City Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Keith and our team, and it was a pleasure having you at the dealership. We appreciate your review!
I saw the vehicle i wanted and they worked with us until
I saw the vehicle i wanted and they worked with us until it was right for me!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!
Excellent customer service and a pleasant car shopping
Excellent customer service and a pleasant car shopping experience. Thomas was professional and worked to get what we were looking for without being overly pushy. Very happy with our experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Joe Machens Capital City Ford! Please let us know if we can be of any more assistance.