H & M Auto Group

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 1, 2018

    In my opinion, there is NOTHING at all professional about this place. I purchased a car in June 2018, a service light was on and was told by the dealer... "no prob we will have it fixed take it to our shop". I signed the paperwork, did that and over 30 days later still didn't have the car. then they refused to pay for the repair. Got the finance company to speak to them the deal got canceled and they still have my down payment. It's now the end of September!! I was told someone would be in touch and never heard from anyone, no returned calls nothing. I called every day and left a message! I called once to at least try to get an email address of the person that was supposed to contact me (MJ) and expressed my frustration to the person that answered I was literally told: " I don't work here they just asked me to answer the phone". I've even contacted a lawyer and sent a demand letter. This is insane. I have no car but they have my money. Joe was the finance guy that told us stories of crooked people that use to work there. Seems as if they are still there. This has put my family in a horrible position without this car or my money.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 31, 2018

    After my first conversation with the sales manager, Mr. T.J., I felt good about dealing with H & M Auto Group. They sold my daughters a clean, one owner... car with low miles that runs smoothly and great on gas. The buying process was quick and simple. I am happy that we invested in the warranty (3 month). It was definitely worth the money.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2018

    Easy process and great cars I bought two cars and Finnance one of it I have purchased minivan for my family and also I got a Chryslir 200 for my self... and it’s perfect thanks H&M auto group

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2018

    When I was told no by others, H & M got me financing. T.J. was looking out for me every step of the way. I highly recommend H & M for a painless car buying... experience. It was truly worth driving past so many other dealerships to get great customer service and the car that I wanted. I am very satisfied!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 20, 2018

    I purchased a Honda accord from H&M long a go and the guy name is MJ he called me after more than a year to tell me that I they have an extra key for... my car so I give him the address he send me I just lost my other key and this was very helpful and I really recommend them to any one very honest guy thank you Mr MJ you are the best

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 14, 2018

    Worst buying experience, will never recommend anyone to go here. Finance manager tried underhanded tactics and claim I sign promissory note to give him... more money after I already had vehicle and financing, when asked for proof of this promissory note claimed he didn't have access to it, held my title and would not release it for me to get my plates which they were suppose to do. Worst buying experience in my life. NEVER GO HERE

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    January 3, 2018

    The entire buying experience was the worst of my life and the experience after the purchase was even worse. The car was not as described (body damage with... ad saying perfect condition) The finance manager was arrogant and rude, wanted us to sign finance papers with no locked in term. Then they "forgot" to process my registration and tags. Here we sit with a car that the 30 day tags have died on. Paid them to process the tags, now I have to leave work early to go do it at the DMV myself and pay a second time. Their communication is a joke, they know they screwed up not just on my tags, but according to them, 4 other cars as well this month. Don't expect a call back, slaes manager was suppose to call me back 3 times yesterday, not a single call back or apology.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 5 found this review helpful. Did you?
  • 4.0 out of 5
    June 22, 2017

    MJ is a reliable and good salesman he informed me on things I needed to do for dmv got title transfer and always replied back when I called.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 8, 2016

    I originally went to this location to see a Mazda 6, I had spent the entire day looking at cars & felt I had saved the best for last! I loved it, and... I loved the price tag. While driving it on the test drive, it broke down (I think it may have been the fuel pump) and I was offered to drive an Infiniti g35, which was very nice but outside of my price range. Obviously, this car ended up being even better than the Mazda 6 & all of the other cars I had seen that day... I was extremely pleased that they offered me a price that (while still out of my price range my a couple hundred due to tax) I could manage. I put my deposit down and picked it up the next day. They had done some interior cleaning and such that had needed to be done prior to me picking it up - and I hadn't asked them to, so I was extremely pleased by that. I was literally just so thrilled that I had found a car for myself before my rental ended after my car was totaled - and was able to buy it on my birthday no less! On the way home (in heavy traffic) we decided to wait to get gas closer to us since the car had about 1/3 tank left. It ran out of gas while driving even though it still said there was a decent amount in there, I was able to get help from AAA and h&m had me bring the car back for free repair of the gas gauge & they also preemptively replaced my fuel pump in case that was an issue as well. The car is running great, it looks great inside & out! I've already gone on a road trip to upstate NY & back with no problems. They provided the carfax to me as well. They offer some services there that I normally get done on my trips to NY - but because I didn't want to wait, I did use one there: window tinting. The tint is what is legal in Virginia (so not very dark) and looks great! I'm a very happy customer!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 11, 2016

    I came to H&m to buy a 2010 Toyota Corolla. The car drove great and was very clean. The person that helped me was MJ. MJ was very helpful and understanding,... he helped me finance and get the monthly payments i wanted. The car has not given me a issue, only service I needed to do so far was a oil change and they took care of that for me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews