Freeway Honda

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
238 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    April 8, 2019

    The dealership was the nicest and most helpful dealership that I have experienced. I highly recommended them. They are all nice and very helpful! They... made sure I was taken care of and got the exact vehicle I wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for the feedback and recommendation, Jaleesa!

  • 5.0 out of 5
    February 2, 2019

    My husband and I purchased a brand new Honda Accord with the help of Rick Henry he was awesome and made sure we got everything we wanted I will be reffering... everyone I know to him.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on the new Accord, Zekia!

  • March 1, 2019

    Our experience with Freeway Honda was our first, and we were very pleased with the entire process of buying a used vehicle. The customer service provided... was exceptional. Many thanks to Al and Sandy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much!

  • 5.0 out of 5
    January 31, 2019

    I was very discouraged about my searching process but Freeway Honda Ora made me feel welcomed upon entering the parking lot. Crew meet you @ your car and... hold your hand through the whole process making your visit comfortable and easy. I really enjoyed my experience. My salesman Rick was awesome!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much, Jammie!

  • 5.0 out of 5
    December 1, 2018

    Awesome experience buying my Honda civic!!! No hassle! No run around! Great customer service. Will recommend my friends and family! ... Thank you Erroll Brantley SR.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks a lot for the feedback and recommendation!

  • 1.0 out of 5
    October 2, 2018

    The general manager is rude and doesn't care about customers' concerns. I had an issue with a contract that I signed that was semi-resolved by the financial... director and a salesman, but the behavior of the general manager was disgusting. Refusing to talk to a customer because you're going to be "too blunt" with them is unacceptable and as a woman, I found his behavior to be extremely patronizing and sexist. Don't go here if you value your time and don't want to be belittled by the general manager. I highly recommend that you do your business elsewhere.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are very sorry to read this. This is not how we want our clients to feel when working with us at all. Please know that we are using your feedback t...o ensure it does not happen again.

  • 4.0 out of 5
    September 30, 2018

    I am a repeat and Happy Customer of Freeway Honda. Mr. Errol Brantley was a very courteous and patient salesman to help me find the right trade for me.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the feedback, Donna!

  • 5.0 out of 5
    September 16, 2018

    Mr. Erroll Brantley did an excellent job of selling us a CRV at Freeway Honda. We got a great deal and had a wonderful experience! I’d highly recommend... going to see him if you’re looking for a Honda!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the feedback and recommendation!

  • 1.0 out of 5
    July 6, 2018

    This is all in reference to a Black Honda Fit Sport they have in stock. The dealer wants to charge $899 extra - $75 tray that drops into place and doesn't... lock into anything; 4 wheel locks at $35 (will take all of 5 mins to install); $70 mud guards. Mud guards/splash guards are incompatible with a Fit Sport and therefor are not actually installed. Honda's own documents prove that. I have copies of the install instructions for both side spoilers and splash/mud guards. Since the car is a Fit Sport, that means it was delivered as such. The Sport includes the exterior stuff along with different shock/springs/struts. The dealership did not install any of that. I worked for Carbone Honda and Toyota - this is a disgrace to other Honda dealerships. This is a shady work and they will not be receiving mine or my girlfriend's business.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are very sorry to read this, Nathan. We will work hard to improve moving forward.

  • 1.0 out of 5
    June 22, 2018

    Purchased a new CR-V and it had scratch on the front bumper, and they refused to repair them. I am currently working with Honda to get this resolved

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are sorry to read this, Peter.

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