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The customer service people working in the service department are great. They are helpful and keep you updated. The waiting room is also clean and comfortable.... Problem is the techs. They give you a report telling you whats been inspected when really they don't fully inspect everything. Told me I had a good battery and the next day I was stranded late at night off the highway in the middle of Virginia with a dead battery. This can happen, but when AAA arrived and looked at the battery it was completed corroded over. No way the tech even looked at it! I would have paid to have Flow replace the battery the day before had the tech looked at it and told me it was old. Very frustrating and unnerving being stuck late at night in a place you don't know hours from home. I trusted them to check my car as I am not a mechanic and I stated I would be traveling.
Thank you for bringing this matter to my attention. I regret that you had a negative experience and apologize for the inconvenience this caused you. P...lease be assured that your feedback will be used as an opportunity for us to improve our processes. If you are willing, please contact me directly at (336) 584-4870 so we may work towards a resolution. Best Regards, Danny Moore Service Manager, Flow Honda of Burlington
I test drove a Honda C-RV and liked the vehicle. A few days later, I tried to speak with a sales manager but he was not working that day, so I was routed... to the sales department manager. No one would answer the phone! The website has the option of making the dealership an offer, so I did. I had a call from a different sales person "Chris" and he obviously did not like my offer. He went on to say "how about we use the MSRP and we can go back and forth, but who do you think will win? We do this everyday". He then gave me the price that was already on the website. Why give the option of making an offer if a sales person is going to be an arrogate jerk about it? I was ready to purchase but Flow Honda just lost a sale and I will be telling any and all of my friends and family to take their business elsewhere.
I regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing, plea...se reach out to me directly at (336) 584-4870 to discuss. I look forward to hearing from you. Best Regards, Scott Tolley General Sales Manager, Flow Honda of Burlington
Thanks for nice Experience my wife love here new 2019 Accord
Hi Alfredo, We are very happy to have provided you with such a positive experience. Thank you so much for the feedback and we hope you have a great da...y!
Misled me about a used vehicle. I purchased a low-mileage used car from Flow about a month ago. I was sold the car with the understanding that it had... a clean Carfax with no accidents. Before purchasing, I viewed the Carfax on the dealership website and noted that there was an open recall on the car (The recall involved the keys being able to be removed when the car was not in park, so not a significant deterrent). I was surprised when signing the purchase paperwork that the Carfax given to me did not include the open recall. I did not think about it much at the time. Later, I reran the car's history, and sure enough, the recall is still open. The Carfax given to me only covered up to 4/02/19. On 4/09/19 the car was serviced at Flow and listed an alignment and an emissions inspection, suspiciously only 3000 miles since the last emissions inspection. Upon closer inspection of the vehicle, It is apparent that it has been involved in an accident. The driver's side headlight housing has been replaced, the driver's side rear door has clearly been painted, and it appears that the windshield has also been. No wonder the car needed an 'alignment'. I also needed to replace the battery within the first 1200 miles of ownership. I was initially disappointed that the "low bluebook" price was quickly driven to "high bluebook" by the dealership's $600 'administration fee', but the car is worth far less having been in an accident. In other words, I was duped, misled, and ripped off. I will never purchase another vehicle at a Flow dealership.
Hi Jayson, Thank you for taking the time to speak with me today. As I mentioned during our phone conversation, I'd like the opportunity to look over y...our vehicle with you and address your concerns. When you are ready, please contact me directly at (336) 584-4870 so we can schedule a time that is convenient for you to bring your vehicle in. I look forward to speaking with you. Best Regards, Scott Tolley General Sales Manager, Flow Honda of Burlington
Great experience with no pressure. Everyone was friendly and allowed us to look with no demands. We selected a car and the process was easy and the price... was clear. No finny business.
Make buying a car, very easy. Thank you so much!!!
As a retired automotive industry person and understanding how the process goes I have to give the sales/finance/management staff at Flow Honda of Burlington... my highest marks. The entire process was seamless, transparent and enjoyable for both myself and my wife.
I enthusiastically recommend Flow Honda of Burlington and sales associate, Johnny Foust. I traveled from Clemmons, NC, to see a used Honda Odyssey in... which I was interested. In less than three hours and with absolutely no glitches, I pulled out of the Flow Honda lot, with a grin on my face and driving the Honda Odyssey that I had come to see ! The entire experience was positive and smooth. There was ZERO pressure and an abundance of courtesy, cooperation, friendliness and professionalism from all of the staff with whom I had contact. I will gladly make the trip from Clemmons to Flow Honda of Burlington when I am ready to make my next auto purchase ! Tim Collare
Kurt and Tyler were knowledgeable and helpful with my purchase
I have used Flow Honda for routine maintenance of my Ridgeline and 2 of the past 3 service visits have resulted in immediately having to take my truck... back to the service department due to a failure of the technician to complete the work. Both times there were hoses or cables not reconnected properly which could easily have led to bigger problems if not addressed quickly. It seems that there should be checks and balances in place to ensure all work is completed including reattaching and tightening of all connections...