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Neil Huffman Honda of Frankfort

(471 reviews)
Visit Neil Huffman Honda of Frankfort
Sales hours: 10:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 10:00am–7:00pm 8:00am–5:00pm
Tuesday 10:00am–7:00pm 8:00am–5:00pm
Wednesday 10:00am–7:00pm 8:00am–5:00pm
Thursday 10:00am–7:00pm 8:00am–5:00pm
Friday 10:00am–7:00pm 8:00am–5:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (866) 479-8847 (866) 479-8847
Used (866) 478-5659 (866) 478-5659
Service (866) 479-9748 (866) 479-9748

Inventory

See all 161 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2015.
Located in Frankfort, KY.
Huffman Has It!

Service center

Phone number (866) 479-9748

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

(471 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Neil Huffman Honda of Frankfort from DealerRater.

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Incredibly helpful!

Incredibly helpful! Had everything completed before we even got to the dealership. Literally the best car buying experience I’ve ever had

Incredibly helpful!

Incredibly helpful! Had everything completed before we even got to the dealership. Literally the best car buying experience I’ve ever had

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awful experience.

Awful experience. Talked to a salesman for over a week about a specific vehicle. Drove over an hour to purchase said vehicle, only to find out they had sold it to someone else the previous evening. A phone call would have been nice… and common decency.

Awful experience.

Awful experience. Talked to a salesman for over a week about a specific vehicle. Drove over an hour to purchase said vehicle, only to find out they had sold it to someone else the previous evening. A phone call would have been nice… and common decency.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Questionable service tactics!

Questionable service tactics! I do not believe their pricing is fair! Possible price gouging for hourly rate and parts pricing. Took vehicle in for sensor issue. Told a sensor was replaced. Returned with same issue and told turbo needed replaced. Replaced turbo. Sensor light issue has returned. Taking to have yet another diagnostic done today but not at this dealer. Conduct a price quote for other area dealers before accepting any quote from this dealer. Labor rate is 200$. Lexington was 170$. Do yourself a favor compare prices!

Questionable service tactics!

Questionable service tactics! I do not believe their pricing is fair! Possible price gouging for hourly rate and parts pricing. Took vehicle in for sensor issue. Told a sensor was replaced. Returned with same issue and told turbo needed replaced. Replaced turbo. Sensor light issue has returned. Taking to have yet another diagnostic done today but not at this dealer. Conduct a price quote for other area dealers before accepting any quote from this dealer. Labor rate is 200$. Lexington was 170$. Do yourself a favor compare prices!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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I can't believe I wasted my time with the hour I spent

I can't believe I wasted my time with the hour I spent there. After checking the reviews that were positive i had high hopes. When their proposal was put on the desk in front of me I was left speechless. with a lowball trade in on my highly desirable truck, $650 document fee and bringing a new vehicle for me to drive that appeared to have been on the lot for months. Also full sales tax was wrote into the figures and I am from Ohio. The price was bumped up somewhat. The only bright spot was the salesman who really tried. Since I am old maybe I was showing some sort of dementia or something. After I left they sent me a text tell me to come back and they would do better.

I can't believe I wasted my time with the hour I spent

I can't believe I wasted my time with the hour I spent there. After checking the reviews that were positive i had high hopes. When their proposal was put on the desk in front of me I was left speechless. with a lowball trade in on my highly desirable truck, $650 document fee and bringing a new vehicle for me to drive that appeared to have been on the lot for months. Also full sales tax was wrote into the figures and I am from Ohio. The price was bumped up somewhat. The only bright spot was the salesman who really tried. Since I am old maybe I was showing some sort of dementia or something. After I left they sent me a text tell me to come back and they would do better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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I sold myself the car by doing research online, and I

I sold myself the car by doing research online, and I went in and the salesman told me that they didn't have the one I want in stock and he would let me know when it arrived and did I want to put down a deposit. I said sure. He did not inform me that there was a $15 charge for using a charge card to make that deposit. Had I known that I would have gone to the bank and got the money. I was told that I would get a refund of that $15 to date I have not seen it.

I sold myself the car by doing research online, and I

I sold myself the car by doing research online, and I went in and the salesman told me that they didn't have the one I want in stock and he would let me know when it arrived and did I want to put down a deposit. I said sure. He did not inform me that there was a $15 charge for using a charge card to make that deposit. Had I known that I would have gone to the bank and got the money. I was told that I would get a refund of that $15 to date I have not seen it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I only dealt with this dealer online and via email.

I only dealt with this dealer online and via email. There was a mixup concerning the date for me to come look at the car, so it was sold before I could make the trip. At least they let me know the car sold before i came.

I only dealt with this dealer online and via email.

I only dealt with this dealer online and via email. There was a mixup concerning the date for me to come look at the car, so it was sold before I could make the trip. At least they let me know the car sold before i came.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We sincerely apologize for the mix-up and take full responsibility for any inconvenience caused. We want you to know that we have an extensive selection of both new and pre-owned vehicles at our disposal, and we are eager to assist you in finding your perfect match. Thank you once more for granting us the opportunity to be your trusted automotive partner.

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Cody is the BEST!!!!

Cody worked with me and got the color, make and model I wanted. Go to him and you'll be 100 percent satisfied with your purchase.

Cody is the BEST!!!!

Cody worked with me and got the color, make and model I wanted. Go to him and you'll be 100 percent satisfied with your purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the wonderful review!

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Cody was so helpful.

Cody was so helpful. He got the car I wanted in the color I wanted. He went above and beyond to make sure I was satisfied with my new vehicle.

Cody was so helpful.

Cody was so helpful. He got the car I wanted in the color I wanted. He went above and beyond to make sure I was satisfied with my new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We appreciate you leaving us feedback! Thank you for being a Neil Huffman customer. :)

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They made the experience of buying a car less

They made the experience of buying a car less intimidating and was transparent with every step of the purchase.

They made the experience of buying a car less

They made the experience of buying a car less intimidating and was transparent with every step of the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Love my new car that I bought at a nice location.

I now own a 2022 Honda Accord Sport SE & love it. Dylan Smith was Very helpful & I am so glad that I ended up receiving his help when picking my new car.

Love my new car that I bought at a nice location.

I now own a 2022 Honda Accord Sport SE & love it. Dylan Smith was Very helpful & I am so glad that I ended up receiving his help when picking my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for this review, Sherry! We're glad you had a good experience with Dylan! Enjoy the car!

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