I recently purchased my third VW and my first from Lewisville Volkswagen. Bryan Koestner was, without a doubt, the best person to deal with! He went above... and beyond to make sure that I, as the customer, was satisfied and my car buying needs were met. I will not be dealing with anyone else in the future! He's my go-to car guy! I was so impressed that I referred my father-in-law and he loved Bryan too! We cannot be happier!
I ordered a new Mercedes Benz, 4 month wait on delivery. Sold my car much faster than expected. Needed something to drive for 3months. Had a previous great... experience in pre owned purchase for my son. Spoke with Landon Beck about something that had good resale so when my new car came in I wouldnt get killed on resale. (3 moths of rental was $$$$) Next came the sales pitch of the century. Said he spoke with Mr. Beck (apparently Bobby Beck is his father) and was told that if I purchased a new Touareg and didnt LOVE it more than the car I ordered He would buy it back for the same price. Call me stupid..I went for it. Well when my little coupe came in, Believe it or not I thought about staying with the V.W. I loved it! But in the end the sports car won out....The most amazing part...Mr Beck honored his word. No argument, I had nothing in writing. He simply bought the Touareg back!! Thank you Mr. Beck and Mr Beck jr. :)
Some employees are great, but several have left. Lack of power given to Service Advisors to do small things to make customers happy means customers are... UNhappy. They have lost our business, and they don't seem to care.