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I was involved in accident which resulted in the total loss of my 2018 Optima S. Needing a new car and frustrated by the games that Yonkers Kia played... last time, I opted for Kia of White Plains. They got me into a 2019 Optima S for about the same price I was paying for the 2018! After being toyed with about the down payment on the last lease, James answered all my questions about surprise costs and hidden fess on this lease with patience and professionalism; he also walked me through the process of settling up with Kia Finance for the loss of the older vehicle. Carolina was genuinely excited for the purchase of my vehicle, and was extremely patient with my delay of almost 2 weeks from time of deposit to completion as I waited for the insurance processes to move forward. Thank you!
Everything went so smooth, Reggie is the best, he knew every answer to all my questions which made things go so smooth. I???m definitely recommending... all my family n friends to Reggie.. thank you so much Reggie n white plains Kia you guys are the best of the best..
Thank you for sharing! We thank you for your review and for being an amazing customer. Please do come back and see us anytime!
Horrible customer service. Came here around 2 o’clock for a recall. Called beforehand letting them know I had no time to come till 2, was told to... come in anytime. Went and was told no due to wanting to leave early! Understandable but not all customers have unlimited free time with busy schedules, never coming back!
Alex, thank you for your feedback regarding your service experience. I would like to reach out to you and learn more about what happened. Please send ...me an email with your preferred contact information. I look forward to connecting with you. Best regards, Charlene Rothbart firstname.lastname@example.org
Amazing service experience....This is my second Kia, both leased from Yonkers Kia. After mediocre buying experience and horrible service experience to... fix issues with new vehicle, gave White Plains Kia a shot for 6-month/3,000 mile service....Appointment scheduling was a piece of cake, check-in was easy and pleasant, waiting area was clean, comfortable, and enjoyable. Approx. 90 minutes for service was amazing! Will definitely bring back in the future!
Thank you for your feedback! We look forward to seeing you again in the future. Thank you!
Reggie made sure to provide great service throughout the process of moving from our lease to purchasing a new car. He made us feel very comfortable and... always had a smile. Thank you!
We appreciate you taking the time to leave us a positive review and rating! It is great to know that Reggie was friendly and made sure to provide you ...with great customer service throughout the process of a lease to a new purchase. We hope that you will continue to visit us again! Have a good day!
Came in looking to lease a 2018 Kia Optima. Reggie and team were great. They were very knowledgeable and I left with a new car in less than a week! ... I would recommend.
Thank you for the recommendation! Reggie and our team were happy to help you and ensure that you were satisfied with your lease. We hope you enjoy it!
Came to turn in my car after a three year lease. Staff was extremely helpful and attentive. I worked with Reggie and James. They both provide excellent... service. They worked to get be the deal available. I definitely recommend coming to this dealership!
Hi, We appreciate you taking the time to share the great experience you had with Reggie and James. Thank you so much for your recommendation and we wo...uld love to see you again in the future.
Reggie helped me pick out my new car with ease. He helped me get the color and style i wanted and of course all in my budget. I highly recommend this... dealership and Reggie!
Hello, We are glad to know that you enjoyed your car buying experience with us! It's great to know that Reggie was helpful and matched you with the p...erfect vehicle. We thank you for the positive review and hope to see you again!
When we met Reggie, he was courteous and tried to understand our needs. When Reggie could not find the 2018 Soul that my wife liked, he told us he will... make calls to other dealers. After 3 days of searching, we had to buy a 2019 model. I want to thank Reggie for his efforts. On the day when we went to pick up the new car, Reggie had prepared everything for a smooth transaction.
Thank you for taking the time to share your experience with us. We're glad that you were impressed with Reggie's customer service. We appreciate your ...feedback, and we hope to serve you again in the future.
I would like to say this salesman is very professional and very funny made me feel at ease , i would deff recommend this guy. The real test is after the... sales, Its been 4 days and the response is not too positive. Only time will tell..
Muradali, Thank you for taking the time to share your positive shopping experience. I would appreciate the opportunity to connect with you and address... any after-sales concerns. Will you please reach out to me with your preferred contact information at your earliest convenience? I look forward to making your experience even better. Best, Charlene Rothbartcharlener@kiaofwhiteplains.com