I would leave 0 stars if I could. We purchased a used old car and had it shipped to us 800 miles away. Was told car ran good with no problems. When car... arrived it was smoking a huge amount of white smoke and smelt like burning oil immediately within 5 mins after getting it off the truck. The motor was bad and needed rebuilt. Called the salesman, he said ,”it was fine when it left here.” I spoked with the General manager, he said he would check the service records and promised to get back to me. It’s been a few months and he never returned any of my messages. You would think you could trust a large dealership. We purchased this vechicle because it was supposed to be a good driving car . It is not driveable until the motor is rebuilt. The dealership had to know about this. There was thick oil in it... Seems like they were trying to disguise the smoke. Would never recommend this place to anyone. Thought we were getting a vehicle to drive around with my family. Instead I got a giant yard decoration. They got there money, so apparently it’s not there problem. Shady business! Can’t trust the salesman, mechanics, or GM here.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (308) 225-6000 to discuss your concerns, as your satisfaction is of utmost importance to us.
North Platte Buick has the best customer service that we have experienced in our many years of purchasing vehicles and having them serviced! Customer... satisfaction really does come first.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs.
I'll pass I went there for service & told the guy I needed a loaner car,showed up @ appt time & tells me he doesn't have one.
I was there during my lunch hour to view some models and compare with other dealers around The north platte area.. o think I spoke with a unique character... of I remember his name was Mr. Draper Precht, I didn't pressured as o thought I might entering a larger dealership. I didn't buy anything but would definitely come back to shop when I am in the market for a vehicle.
Salesman Draper Pracht helped us find the perfect SUV that we were looking for! He is very professional and knows the business very well. Draper knows... how to take care of his customers. Thanks again!!