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I live an hour away from two Lexus dealerships. My first servicing, I drove to Montgomery. I was pleased; however my next servicing I chose to drive to... the other dealership because it was more convenient that day. Let me say this...Reinhardt Lexus in Montgomery is well worth the drive!! EVERYONE there greets you with a smile (snacks, coffee, donuts, water - oh my!) and hugs if you're a hugger. If you need a loaner - no problem! No blood test required, credit check, background investigation, first born - well you get the picture. Kevin Trest said, "Ms. Aldridge, just give me your driver's license and insurance card and I'll have the loaner paperwork ready by the time you get your belongings out your car." He did just what he said! Pam, the Receptionist, always goes beyond the call of duty to ensure your comfortable while waiting. I had the pleasure of chatting with Dan Knotts regarding the email I received on the RX 350 exchange program. One more day in my loaner, you might've had me. Wonderful experience at Reinhardt Lexus, always!!
From the time that I purchased my rx350 four years ago i have always had a very good experience from sale to services, awesome experience.
MY WIFE AND I PURCHASED TWO USED VEHICLES FROM OSCAR AND MARK AND WE ARE VERY SATISFIED WITH ALL THE HELP WE RECEIVED. WE WILL DEFINETLY DO BUSINESS IN... THE FUTURE WHEN WE ARE IN THE MARKET FOR ANOTHER VEHICLE.
I've had my lexus for many years and the service at Reinhardt still hasn't let us down! Brooke is awesome and takes care of us!
This was my first visit to this location as I was visiting family. Excellent service department! They were very friendly, comfortable waiting area, refreshing... snacks. They took care of me and my kids while we waited. I would highly recommend them to family and friends.
Love this dealer! Thank you Mark Harmann for helping us with a new RX350. This is our 3rd from this dealer. Very professional and kind. No high pressure!
We got my wife a LEXUS GX 460 about a year ago and we found Reinhardt incredibly easy to do business with; no pressure. Mark Harmon facilitated the deal... and was very patient with us as we evaluated the decision. As for service; compared to any other dealer I have ever been to, these guys are the tops. In May 2019, we took our car to them for service, mind you it's 100 miles from our home to their shop. The were unable to finish the repair the same day, they gave us a free loaner car and returned our car, repaired, clean and full of fuel. I didn't expect them to be so accommodating and helpful because other dealers have set the bar so low. Needless to say, our next car (I've got my eye on an ES350) will come from Reinhardt.
Service folks are always friendly and make sure you are well cared for while waiting. Keep you informed of the progress and want you to be very satisfied.... I drive 50 miles to Reinhardt Lexus, but it is worth the drive.
Mr. Mellos made our second buying experience excellent. He delivered our to our home 75 miles away to fit out schedule. That is top notch service. He... spent over an hour showing us the features our car has.
The experience with Lexus was great. I got the car I want and the team was very professional. I would recommend this dealership to anyone.