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Gervais Volkswagen

(609 reviews)
Visit Gervais Volkswagen
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:30pm Closed
Sunday Closed Closed

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New (866) 428-1557 (866) 428-1557
Used (888) 324-0945 (888) 324-0945
Service (866) 428-3299 (866) 428-3299

Inventory

See all 144 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Volkswagen has been a standard-bearer in the new and used car industry for decades. Buyers know that this brand comes with performance and quality that are unmatched by other manufacturers. When you foresee a Volkswagen in your near future, you want to start shopping for one now. Visit us at Gervais Volkswagen of Lowell to experience the best of what Volkswagen offers to new and used car buyers today.
Expect Commitment to Service and Satisfaction

Service center

Phone number (866) 428-3299

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(609 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gervais Volkswagen from DealerRater.

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Gabe was my salesperson, he was great very helpful, went beyond to help me with some service that I needed on my car

Gabe was my salesperson, he was great very helpful, went beyond to help me with some service that I needed on my car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re delighted Gabriel could assist you and went the extra mile with your service needs. Enjoy your used Volkswagen Atlas Cross Sport and let us know if we can help in the future. Tony Strozina tstrozina@drivegervais.com

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Fantastic service from John Silva, Darya and Nick in service, the whole staff at Gervais VW is really exemplary. Thank you all!

Fantastic service from John Silva, Darya and Nick in service, the whole staff at Gervais VW is really exemplary. Thank you all!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for mentioning John and Nicholas for the outstanding help during your service appointment for your used Volkswagen Taos. It’s wonderful to know the entire team made such a positive impact. We look forward to your next visit. Tony Strozina tstrozina@drivegervais.com

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Best place for all service needs. Great customer service. I only take my cars here

Best place for all service needs. Great customer service. I only take my cars here

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us with your Chevrolet Silverado 1500. We’re pleased to hear our service and customer care met your needs. We’ll pass your kind words to Nicholas. Tony Strozina tstrozina@drivegervais.com

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I purchased a new car and had a great experience - straightforward, transparent and easy. I knew exactly what I wanted and everyone honored my desire for a streamlined transaction - not like the runaround and shananigans I experienced with other dealers. Can only recommend this crew.

I purchased a new car and had a great experience - straightforward, transparent and easy. I knew exactly what I wanted and everyone honored my desire for a streamlined transaction - not like the runaround and shananigans I experienced with other dealers. Can only recommend this crew.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing your new Volkswagen Atlas with us. We’re glad the purchase felt straightforward and transparent, and that our team delivered the streamlined experience you wanted. We appreciate your recommendation. Tony Strozina tstrozina@drivegervais.com

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I just came in for an oil change and the state inspection sticker. The oil change was very quick, but I did have to come back the next day for the sticker because the RMV computer was not answering. When I went back, the sticker took all of 15 minutes. Thanks, Gervais.

I just came in for an oil change and the state inspection sticker. The oil change was very quick, but I did have to come back the next day for the sticker because the RMV computer was not answering. When I went back, the sticker took all of 15 minutes. Thanks, Gervais.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us for your Volkswagen Atlas oil change and inspection service. We apologize for the delay caused by the RMV computer issue and appreciate your understanding. We’re glad Nicholas could complete your sticker so promptly on your return. Tony Strozina tstrozina@drivegervais.com

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Had a great experience, my car was repaired with care and Nicolas made the process as easy as possible and all in timely manner!

Had a great experience, my car was repaired with care and Nicolas made the process as easy as possible and all in timely manner!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re pleased your Jetta GLI received careful, prompt service. Nicholas is glad he could make the process easy for you. Thank you for trusting us with your Volkswagen. Tony Strozina tstrozina@drivegervais.com

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I just purchased a new car, tigual model which was so spacious and packed with so many thoughtful details perfect for families,from the vehicle to the service. It was clear that they think of everything.

I just purchased a new car, tigual model which was so spacious and packed with so many thoughtful details perfect for families,from the vehicle to the service. It was clear that they think of everything.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled that your new Volkswagen Tiguan delivers the space and thoughtful details perfect for your family. It was a pleasure assisting you with your purchase, and we’re here to support any future needs. Tony Strozina tstrozina@drivegervais.com

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Kevin was very easy to work with and made the entire process smooth and easy.

Kevin was very easy to work with and made the entire process smooth and easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re pleased that Kevin guided you through a seamless process. Congratulations on your new Volkswagen. Let us know if there’s anything else we can help with in the future. Tony Strozina tstrozina@drivegervais.com

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Courteous, fast, efficient. I'm happy to use Gervais for service, which is where I bought my VW.

Courteous, fast, efficient. I'm happy to use Gervais for service, which is where I bought my VW.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting the courteous and efficient service you experienced with your Volkswagen Taos. Nicholas and the team look forward to assisting you again. Tony Strozina tstrozina@drivegervais.com

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Went in, they listened to what I needed - drove off in a new vehicle 24 hours later - seamless - Eddie was great to work with!!!

Went in, they listened to what I needed - drove off in a new vehicle 24 hours later - seamless - Eddie was great to work with!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear our team listened carefully and got you into a new Volkswagen Atlas in just 24 hours. We aim to make the buying process smooth and efficient. Enjoy every mile in your Atlas! Tony Strozina tstrozina@drivegervais.com

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