Thornton Road Hyundai

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
1216 lifetime reviews. Includes reviews of Thornton Road Hyundai from DealerRater.com

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  • 3.0 out of 5
    December 23, 2020

    Traded in my old car on 11/15/2020 and it is 12/23/2020 and they have not paid off my loan I have asked for tracking number and date and amount sent... and cannot get it. Meanwhile the car is in my name and they are doing collection calls for a car they took possession of over a month ago. Tried calling Kyle and Karl to no answer. Also sent a email to Noble Brooks the GM and again no response. While the loan has not been paid off and they have possession of my old car.

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    December 11, 2020

    Unacceptable service from tony and Mrs.William. I was there just to have a recall done. Genesis g80 sport 14,000 miles. On my home engine light come on,... drop the car off again, week and ahalf went by, no Courtesy call or update, Decided to drop in Mrs.William said the car was ready but there were going to test drive it next week it was a Wednesday when I was there. Near home engine light on Again!! I had to take it to a professional dealership. UNACCEPTABLE.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • October 30, 2016

    The service technician was attentive to my needs. The waiting area was clean and Comfortable. The wait was no more than an hour.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 10, 2020

    My dad Leslie Grant purchased a car from this dealership a few years ago. After his purchase Josh gave my his number and told him if he ever needed anything... to reach out to him personally. Fast forward to a few days ago and my dad couldn't get his car to start with his key. He remembered Josh and hoped the number he had would work. To his surprise Josh picked up, told my dad he remembered him and walked him through patiently on how to start his car with his key. My dad went back to the dealership the next day and purchased another car strictly based off of the kindness of a man who simply stood by his word years later. Thanks Josh Singleton!!!

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    Does recommend this dealer
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  • 1.0 out of 5
    August 18, 2020

    I will not every recommend this place to anyone. The service her sucks, they have my car going on 4 weeks and they still can't give me a direct answer.... They told me 2 weeks ago that they had to get in touch with some hyundai specialist, now today they're telling me the same exact thing as if they didn't tell me this a couple of weeks ago. Tricia Roger's is my service provider im guessing she's to busy to even give you a simple update on your vehicle. I bought 2 vehicles from this place and I took my sister there to purchase a vehicle. I will never again buy a vehicle from there matter of fact my wife wanted a Genesis, we will definitely want be getting it from there. So people don't risk it take your business somewhere else. i promise you until I'm satisfied i will make sure to spread the word about this dealership

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    Does not recommend this dealer
    Came in for service or repair
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  • 1.0 out of 5
    June 15, 2020

    What horrible customer service and defensive condescending service manager at this location. I will certainly be taking my care for future services to... another dealership along with any future purchases. I intend to be very vocal to friends and family who ask my opinion about this location.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    June 15, 2020

    What horrible customer service and defensive condescending service manager at this location. I will certainly be taking my care for future services to... another dealership along with any future purchases. I intend to be very vocal to friends and family who ask my opinion about this location.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
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  • 1.0 out of 5
    May 26, 2020

    Didn't Fix car correctly messed up my AC didn't want to fix it disrespectful very rude I will never go back to get car fix don't go let them work on your... car they are very unprofessional................

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    Does not recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    April 7, 2020

    My battery completely died on my car.I and a new managed to get it in to Thornton Rd to be checked out and a new one was needed.They also gave me an 18... point check out and when I received my car back it drove better when I left than when I came in with it.Tricia and Tony are good people and will see to it that you are happy before you leave Thanks, Gayle Marietta,ga

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    Does recommend this dealer
    Came in for service or repair
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    Thornton Road Hyundai

    Thank you for choosing us, Gayle! We are delighted to know our team provided you with a five-star worthy experience.

  • 5.0 out of 5
    January 21, 2020

    everything was great for one thing; purchased extended car care maintenance plan but they did not specifically mentioned that the plan is valid only thru... Thornton service center which is 45 miles from my city.

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    Does recommend this dealer
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