Crain Hyundai of Fort Smith

3.7 out of 5 3.7
Rectangle 48
Sales 10:00 AM - 6:00 PM
Service 8:00 AM - 6:00 PM

Crain Hyundai of Fort Smith Hours

Sales

Monday

10:00 AM - 6:00 PM

Tuesday

10:00 AM - 6:00 PM

Wednesday

10:00 AM - 6:00 PM

Thursday

10:00 AM - 6:00 PM

Friday

10:00 AM - 6:00 PM

Saturday

10:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2016

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
41 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 6, 2019

    Best dealership I have ever worked with. They have it all; inventory, service, customer service and satisfaction after the sale. Joe Pulliam makes this... dealership, without him it would all fall a part.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi John! Thank you for your kind words! We definitely strive to give the best customer service possible to each and every visitor. Joe is a huge asset... to our team, and we are very appreciative of the wonderful things you had to say about him!

  • 5.0 out of 5
    September 5, 2019

    We moved out of the area and we still come back here to buy our cars. We haven't found another dealership that treats us like family. From the moment you... walk in you feel welcomed. This goes for the service department too. Joe Pulliam is the best! Timmie Minks(finance guy) was a pleasure to work with. Josh(sales guy) was very knowledgeable and went above and beyond. I will always buy from Crain Hyundai, because satisfaction after the sale is just as important and Joe Pulliam has never let us down.If you are new to the area or even if you live in NWA like us take the trip I promise you won't be disappointed.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Dennie! We are so happy to hear that you enjoyed your experience with our team! We appreciate your loyalty to us, and we appreciate that you travel... to our dealership! Come see us again soon!

  • January 26, 2017

    Excellent service and repairs was made in a timely manner. Thank you Howard for the fast service .

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the awesome praise and 5 review! If there is anything else we can do for you please let us know.

  • 5.0 out of 5
    August 23, 2019

    I’ve got just 3 words to say about the service provided by the employees @ Ft Smith Crain Hyundai ...Simply the Best! Love them so much!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Kathy! We're so glad to hear you enjoyed your experience with us! We definitely appreciate your kind words! Come back and see us soon.

  • 5.0 out of 5
    July 30, 2019

    Very happy with my experience Justin hall helped me and guided me thru the process and got the car I wanted. happy to have come to this dealership

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Wilbur! Thank you for your kind words! We surely enjoyed helping you. Congratulations on your new car, and come back and see us again soon!

  • 1.0 out of 5
    July 29, 2019

    Hey car buyers. Went to close loan. Finance Manager added an extra thousand in the paperwork. Sales manager backed him. Both Blamed salesman. NO DEAL

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 8, 2019

    I purchased a used 2017 Elantra and could not have had a worse experience. If you’re considering purchasing a vehicle from this dealership, DON’T. They... do not provide the “phenomenal customer service” they rave about on their website, and do not stand behind their vehicles when they have mechanical issues four days after a sale. When braking on the interstate four days later, the car violently shook. I tested this out a few more times and it was clearly a safety problem. I contacted the salesman who would not give me a straight answer on getting the car into a service department until almost a week later. They refused to look at the vehicle without charging a $120 diagnostic fee and refused to fix the problem. Their reasoning? Because their mechanics didn’t make any notes about the shaking during their inspection. But that’s the point – their mechanics missed it and they refused to fix the problem. I had to take it to the Bentonville Crain dealer, who helpfully let me know it was actually a warranty repair and the inspection should have caught it if they would have driven it on the interstate. They fixed the warped brake rotors and were very apologetic. Not only did Crain Ft. Smith refuse to fix a mechanical problem with the vehicle only four days after the purchase, they didn’t even inform me it would be a warranty repair. Never buy a vehicle from this dealership unless you want to be jerked around.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 27, 2019

    Wow, this was my first time inside Crain Hyundai in Fort Smith Arkansas! Our salesman Zachary was very very personable, and Joe Pulliam the general manager... was very cordial and accommodating! We found great value in our new used car! My mother is very pleased! We will be back!! Jeff

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 10, 2019

    I have bought multiple vehicles from Joe and have had a wonderful experience every time. Definitely high quality service and sales to go along with a great... product in Hyundai. Will buy from here till I die.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 21, 2018

    My husband has sent me a couple times because the temperature gage in our new 2017 Elantra is not working correctly. I feel bad he wanted to go to Chevy... dealership and I talked him into getting a Hydunda. Is it because I'm a woman and they think I don't know what the car is doing? I drive it every day. It's pretty sad that I have no heat, am told to call when it happens again. I start it at 6:30 in the morning and by 7 there's still no heat, by that time the car should be heated. At other times it works fine. Since there's no recall on it, they don't think there's a problem. Now I'm thinking he was right. We should of gone with a Chevy. Maybe we should trade this car off for a Chevy where we can get the car fixed when there's a problem with it.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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