Hertz Rent2Buy San Francisco

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
4 lifetime reviews.
  • 1.0 out of 5
    August 17, 2020

    Tried calling to get more info on a car and was hung up on when I asked for how to set an appointment. I called back after being hung up on and the guy... on the line was extremely rude and told me the car was out on rent and to try another time. Apparently they don’t sell cars here or don’t care too.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    November 29, 2018

    They never responded to my email of questions. Not even an acknowledgement. I guess they Must not of wanted to sell a vehicle. Their loss.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 5 found this review helpful. Did you?
    Dealer Response

    We sincerely apologize for this experience. Please reach out to us at help@hertzcustomercare.com with details regarding your concerns, so we may furth...er investigate this issue and do our best to assist.

  • 1.0 out of 5
    June 30, 2018

    Never even got to test drive the car. Booked appointment to test drive and over a week later and being led on time and time again they admitted they can’t... find the car. Next time I buy from place that has car available when I want to try it and not days later through some reservation system.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    We sincerely apologize for this and can understand your frustration completely. We will reach out to the local team to address this issue, but you can... also email us at help@hertzcustomercare.com with your contact info so we may further investigate. Thank you for taking the time to leave this

  • 1.0 out of 5
    June 21, 2018

    Booked a car for reservation on a Friday to test drive for Monday. Confused when told on Monday car is not available. Now it’s thursday and still not available... to test drive. Lost wages thanks to waiting on hertz.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 5 found this review helpful. Did you?
    Dealer Response

    We apologize for the experience with our rental services. Please email customerrelations@hertz.com with more details regarding your concerns.