Huntington Beach Hyundai

I have a general rule about not writing bad reviews because I understand how important they are to businesses. But 27 days after purchasing my car I still cannot drive it, so it is time to tell the truth to help others avoid what I have experienced. My car was delivered today--a full two weeks late--without a title or temporary plates. This is after being given bad information and outright lied to during the last 10 days about when it would arrive. I have been calling them all day long today and given promise after promise to call me back. First they lied and said the title was sent yesterday. That was clearly meant to cover up the fact that they still had it and didn't even realize they should have sent it to me. I have finally been given a tracking number, but it has not been scanned in at UPS, so who knows if it will actually be shipped today? And even if it is, the next available appointment with the State to get it registered is next Tuesday--one full month after buying it. Half the people who answer the phone identify themselves as a manager, and they all apologize, but none of them takes responsibility for the fiasco. One bright spot is Christina who provided me with her direct extension and said I could always ask for her, but that was after 10 days of incredibly ridiculous treatment, and as a salesperson she has no power. I have bought a lot of cars in my life and always been treated well, until now. This is clearly a case of them not caring once they have your money. Please take your business elsewhere. Even I consider that this is just very poor management, not deliberate bad behavior, there are other places more deserving of your business. As other people have said in reviews of this company, I would give them a "no star" rating if that were possible. P.S.: Christina just called me back to check in and see if I was able to talk to the manager. I told her if she ever decides to move to a different dealership I will be happy to be her customer.

Taking time to review is not something I normally do, but people should beware and know what they are up against with this dealership. I've given plenty of time for them to make things right even when I shouldn't have, yet not one person (salesperson through management) has kept their word through this process. I will be looking into deceptive sales practices next to know my rights, but I was promised my approval through my business with me personally guaranteeing the loan would not hit my personal credit report. Adding the text picture saying that there was 0% chance of it hitting my credit report. Lie, it's on my credit report. Deceptive sales practice. Secondly, the Tesla Model X I purchased has a piece of trim fly off while driving. No one hurt, but you can see it had literal tape holding it together. Took it to a body shop, and they stated the vehicle had definitely been in an accident and the damage had not truly been fixed, just held together. 2k of damage that had not been disclosed to me... deceptive sales practice. I'm 4 months into the car, having more issues so took the car into get serviced, and looking into the coverage the warranty they sold me and couldn't find any of the coverage outlined in paperwork I signed or was given to me. Called the company, got an outline of the warranty, and it covers electrical issues only and only a few major electrical issues at that. Zero coverage on normal parts of the car. Absolutely was a bait and switch making it seem like I'm buying coverage that would handle major issues of the car. Is not disclosing coverage of a warranty I'm trying to get in place even a legal practice? Regardless, this is absolutely another deceptive sales practice. Even with all of this, I was willing to cut my loses. I live in Nor Cal, drove down to So Cal to buy this car, but was in a time crunch so leaned on the fact that all cars I have purchased through dealerships before I was sold a solid car. Here, I was promised they would buy and send me a Tesla charger. Another promise before I said yes to the purchase. A month went by, people stopped responding, and I go back down to the location pissed about being lied to. Another manager spoke with me, said they would handle it, wrote out and handed me a bill of sale for the charger, and I went on my way. That was mid November, it is now January, still no charger. Lie, after lie, after lie throughout this entire process... with plenty of opportunity to make it right and just do what was promised, send me a charger. An inability to do right by a client is why I have to share this review. By far my worst experience ever buying a car, and I have bought a ton of them over the years. Buyers beware.

I had an out the door price from them. I flew to LA and Uber’d to them. I sat for 4 hours and the price went up. I left getting a last minute ticket and another Uber. They cost me $400 in travel, a day of my time, and I never even got to sit with finance after a 4hr wait. I had a check in hand, and the car was beautiful.

This dealership is terrible! They lie steal and ignore you. Never buy anything here ever!

I was going to take a drive to see a corvette and negotiate a lower price but was shut down. i have a trade in and some cash but was turned away for all the xtra they tag on the cars. please be very transparent and retrain sales force. could off had $60,000 of my money but now your dealership has $0

Sales team was responsive and quick, and the list price was attractive, but then they added $10,000 in xxxxxxxx fees for a cash only deal ($6k for 'aftermarkets' and $4k for 'service agreement'). I canceled the deal. That shady hidden fees tactic does not inspire any kind of confidence in dealing with this business.

Just go out of business already.. or fire everyone and start over. You guys are obviously corrupt.

this is why it's easy to hate car dealers: Dealer Installed accessories include Catalytic Converter Etching $799, Door Edge Guards & Cup Guards $395, Hyundai Appearance Protection $1,495, Elo GPS $995, Hyundai Theft Protection $1,495, NitroFill Tire Protection $395. No sales to Dealers, Brokers or Exporters. For out of state purchase, customers must be present to purchase. If shipping is required, dealership must facilitate; no exceptions. Please contact us for special Multi-Vehicle or Fleet pricing. Prices are plus government fees and taxes, any finance charges, $85 documentary fee, $33 electronic registration fee, any emission testing charge and $1.75 per new tire state tire fee. While every reasonable effort is made to ensure the accuracy of this what a scam!

GOOD DEALS . GOOD JOB LUIS RAFAEL THEY GIVE YOU THE BEST DEAL FOR YOU AND …

Worst dealership sales experience ever. I found they had the exact vehicle I wanted online. I called them with the money to pay for it that day. I talked to SIX different people over the course of three weeks before they finally completed the sale. The main salesperson was unprofessional, a terrible communicator, dishonest in how he represented the numbers, and frankly, sexist in how he dealt with me. I would ask specific questions about a page of the contract or sales numbers and he would evade the answer. The contract they sent was different than what we'd discussed. No one explained anything about the sales process and they didn't let me know when the car was shipping (I found out from the shipping company the day before). I finally asked to speak to a manager and it took two entire days for the manager to call me. I would have walked but was so close to completing the transaction for the car I wanted that I just put up with it. Once they shipped me the car, they did so without the license plates or registration. Zero stars.