I requested more information on a vehicle they had, and never received any sort of response. Contacted multiple times and never heard anything back from... anyone.
I walked inn and was greated by front desk n redirected to sales. The sales person made sure about my comfort n cleaned the car for test ride. My wife... also wanted to have test ride n he was humble enough to arrange it. We lived the customer satisfaction and eventually brought our second car.
I had a great time dealing with Art and Joseph. Courteous and straightforward, they never misrepresented that the car I was interested in was a reconstructed... title and had in fact been in a collision. During the pre-purchase inspection the car turned out to be exactly as they described and was mechanically sound. I would buy another vehicle from these fellows again in the future.
Thank you very much for your business and feedback. We look forward to serving you in the future! You were a pleasure to deal with. Respectfully, Jo...seph Trachuk
I was interested in a vehicle that they have and inquired via email. I received a phone call with 30 mins and was provided all the answers to questions... I had asked. I still have not made a purchase of any vehicle but I would not hesitate moving forward with Cascade if the time were to come.
I’ve worked with cascade auto several times and they’re always very accommodating. They have a large selection which makes car shopping easy! Love that... they carry so many Subaru’s!
My purchase of a 2018 SUBARU Forester at Cascade Auto was a great experience. I was in an out in a few hours. The staff was very helpful during the process... and answered all my questions. The car had a minor dent that i did not see when I first looked at it. I discovered it after the sale and Cascade Auto immediately agreed to fix at no charge. I really appreciate this. Wonderful service! I will definitely shop here again with my next vehicle purchase.
I made and appointment to see a car and said I would be driving to Portland from Washington state. After a 3 hour drive, I arrived on time for the appointment,... to find there was no parking in the area and had to drive around several blocks to find a place to park. When I walked into the dealership, I was told that the vehicle was not on the lot. An employee's wife had been using the car as a "loaner", and she was not informed in advance and could not be contacted to bring the car into the dealership. So, after apologies and assurances that the ETA of the car would be about an hour, I bought a car at another dealership, where I was treated a lot more professionally, and easily found a place to park.
Cascade auto was very slow to get back to me about a vehicle I was interested in. (Like horribly slow) Plus they were not even close to being as competitive... as other dealerships getting the money you want out of your trade. If you call yourselves a dealership then make a deal!
Mike was extremely polite and patient with us as we stayed way past closing time, deliberating on a car we'd seen in an ad. Then, when we weren't happy... with the car, he once again was very willing to do what it took to make us happy and we ended up trading the car we bought for a different car on the lot that we absolutely love! My advice is to look through their inventory online and pick out several cars to look at and go early enough that there's still enough light to see the cars clearly. These are pretty much all branded title vehicles with a variety of backgrounds and they are happy to provide carfax for any car you are interested in, and to let you take it to a mechanic to get it checked out. I recommend you take advantage of those courtesies so you can find the best car for you.
The guys at Cascade Auto we’re phenomenal! I had a great experience, and the transition was very smooth. Thank you very much! I would definitely refer... someone to you guys in the future!