Thomas is a great salesperson to work with!! From ordering my car back in November to deliver in February, the process was painless. He kept us informed... of the delivery date, updated it as necessary, and then the buying process in the office went very smoothly. I LOVE my new Volvo XC40!!!
Our sales rep (Mr. Moises Docen) took great care in our sales experience. He explained all we needed to know and during the few days from selection of... our new car to the day we picked it up, Mr. Docen made himself available by text or phone every time we had a question. We highly recommend both Ken Garff and Moises Docen.
This was a very pleasant experience. Thomas Wilden, sales associate for Garff Volvo, was very knowledgable and capable of answering all questions concerning... the V60 Cross Country that we purchased. We also looked at Audi Allroad, Mercedes E station wagon. No buying pressure whatsoever from Thomas, but again, very capable of answering all vehicle questions. We ended up coming back to Volvo for a second look. This is my wife's car and she will be scheduling a training with Thomas to go over all details of vehicle. I'm sure that he will do a very complete job and also be available in the future for any other questions we have.
Shop recommended suspect repairs. So glad I decided on a second opinion and saved over $1500 on the recommended “necessary repairs”. So glad I found... a REPUTABLE shop makes the longer drive worth it. In my opinion this sort of shenanigans reflects poorly on the quality product! Unfortunately the sales shop was just as snotty when I called em on an overpriced vehicle.
We have purchased/leased more than the average number of cars over the last 20 years, including several luxury vehicles. Never before have we had such... a good experience with a dealership. The no-pressure sales approach, the unprecedented short time it took to complete the finance process, and the in-depth delivery of the vehicle left us thrilled with the experience overall. We hope our ongoing relationship with the dealer is as good as the purchase experience has been.
The first volvo I bought while living in Austria in 1980. We brought it home and since then have bought 7 others. Three of these were with Tourist delivery.... We are very pleased with the service we receive at Ken Garff and look forward to many more years of safe driving!
Car Buying is what it is. It can be stressful, it can cause anxiety it can be a less than optimal experience. However, I have to say the associates at... Ken Garff were great. They treated me with respect, had good access to information and they presented a good range of alternatives to fit me into the car I wanted. I was of course aware of their intent ( to sell me a car!), but the process was perfectly modulated. Tw o things helped: 1.) I knew I was going to buy a car and; 2.) I love the car now that I have it.
Thomas at Ken Garff Volvo is always amazing. This is our 3rd Volvo and he is fantastic every time. From time to time we will visit the dealership to look... at new models when they are released. He knows us by name, greets us, shows us the new models, explains the features, etc. Evennwhen he knows we aren’t purchasing that day. Zero pressure. The purchase of this car was totally unplanned. Brought our other Volvo in fir the 30k service and left with it AND a new car.
I won’t ever go anywhere else for a car. My Volvo saved my life. I love Ken Garff as the only dealership in Utah. I wouldn’t be alive if it wasn’t for... them.
The staff was very courteous and explained the service and recall clearly in non-technical manner. The wait area was under renovation so they walked me... over to Ken Garff Jaguar for a more comfortable environment. I appreciate the above and beyond service they provided.