Reviews
Emergency service appreciated
I had to have my 2011 Rav4 towed to the service center due to a mistake on my part of putting windshield washer fluid into the wrong receptacle (bc it was empty and the light was on). They drained the brake fluid and put in new plus topped off the rest and did oil change etc, for a reasonable price. The one star deleted is due to me having to come back the next day bc a part had been set on the windshield wiper area and I had to pull over and retrieve it b4 I lost it. (Turned out it belonged over the brake fluid recepticle). No apology was given. But everyone was nice about fixing right there in the check-in lane.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Annie, We're pleased to see that overall your experience here was a positive one. We're disappointed that you had to return the next day and we apologize for the inconvenience. We hope your RAV4 is running just like new and should you ever need anything else, please let us know. Regards, Tom Rudnai General Manager
Great experience!
He took great care of me. I appreciate his professionalism and attention to detail. I can always count on Stewart to provide a great experience. That is why I keep coming back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brian, We're glad to have Stewart on our team and are happy to hear that he provided you with the experience you deserve. We look forward to doing business with you again in the future! Regards, Tom Rudnai President
Service
Our service rep was very professional and knowledgeable. The service was very quick and exactly what I expected. I am looking forward to going back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It pleases us to see that our service team always gives you the high-quality experience you're looking for! We're thankful you took the time to let us know how we're doing, and we can't wait to see you soon! Regards, Tom Rudnai President
Very quick and friendly
Love temecula Toyota service there quick and always keep u updated on status of your vehicle I will definitely recommend it and willl go again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are more than happy to hear that your service visit with us was nothing short of stellar. We appreciate your business and we can't wait to see you again soon! Regards, Tom Rudnai President
Regular service
The service rep and support staff are always courteous and informative. I am provided with timely suggestions for completion of needed service with options that allow me to plan ahead for any costly service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's a team effort here every day, as we try our best to provide our customers with the best service possible. Feel free to call or stop by if there is anything we can do for you! Regards, Tom Rudnai President
Visit
Brought my car in for regular service told me wait would be 1 1/2 hours wait was done on time friendly service person explained everything
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's so nice to hear that our team worked hard to get you in and out in a timely manner. We appreciate your feedback and hope to see you again! Regards, Tom Rudnai President
Gil was nice, attentive and patient.
I made a request via online and Gil was quick to respond to my request. I had a very specific request and he was not able to get the one I wanted at first, but got one from Japan. He continued with updates on the transportation of the vehicle. From Japan to the port in Los Angeles and to the dealer. He kept me well informed and happy until the last minute- me driving off the lot with my new Prius C. Gil thank you for your help and thank you for your service in the military. Go NAVY!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gil is a huge part of our success, and we can't wait to tell him about this positive review! We're so glad you were able to find the perfect Prius c for you! Thank you for your business, and we encourage you to visit again soon! Regards, Tom Rudnai President
Not Great This Time
My appointment for service was at 4:30 PM. The estimate for the work was about 1:15. It was understood that I was waiting in the sales office waiting area. At 6:30, I went to check on my car, and was informed that it was ready and that a call to my cell had been made. A message was left on my home phone at 6:24 PM. While I have an emergency flip phone, I made it clear that I was waiting and would be in the sales area, and asked to be told when my car was ready. On checking our -- once the service adviser (who was about to leave for the day) and paperwork were found, I was offered a free car wash which I declined. Still a fan, but disappointed this time. Thanks. Ira Robinson.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Kind & helpful!
Everyone was in a good mood, smiley and helpful! I especially enjoyed my shuttle ride with Richard! He shared sweet stories with me about his wife, sisters, and mom! And I was thankful for my service advisor Stewart he was lighthearted and explained everything to me really well. Will definitely return for future service! I just miss the car washes being done at the dealer but I did appreciate the voucher for a free wash at the gas station!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's so nice to hear that you enjoyed everything from our service to our shuttle rides! Please feel free to call or stop by if there is anything we can help you out with down the road. Take care! Regards, Tom Rudnai President
Excellent service
Great and excellent service I received from Robert was professional from the beginning to the end and I highly recommend his attentiveness in al that he did. He clearly explained what was done and what needed to be done in depth
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are proud of Robert and his efforts to ensure that you received a high-quality service visit! Please know how much we appreciate you choosing to do business with us and we can't wait to see you again! Regards, Tom Rudnai President
