Reviews

3.3 out of 5 3.3
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 24, 2018

    Don’t ever buy a car from this place without going to get it inspected by a certified used car inspector. They will make a deal with you but that is to... unload an unwanted car that they have been having issues with. I test drove the car and it was fine, I asked to go take it to get inspected and they quickly assured me they had already inspected it it was fine (my first mistake), while test driving they called me frantically seeing if I had found anything wrong with the car (at that time nothing, my second mistake), he tells me the engine misfires every once in a while if the cars sits for about ten mins (not the case at all). What he didn’t tell me is that the computer was readying a misfire in one of the cylinders and they had already tried to fix it and couldn’t. They worked a deal with me so they could dump it on me. At one point he went to “call his boss” but came back within 1 min, not nearly enough time to actually ask his boss if my offer was ok. Then came back and had me sign as quickly as possible to get me off the lot and locked in. I took the car to my mechanic of 25 years and after 1,000 dollars they called me and told me they have up because they couldn’t get the check engine light to turn off because the computer was reading a misfire but the engine is not actually misfiring. They told me they couldn’t do anything else and let me know the truck is worthless to me now since I won’t be able to pass inspection like that. I proceeded to call the dealership to let them know what I had found out and to see what we could do to help make it right. Immediately the dealership got defensive and threw all their policies in my face and said we can’t help you. I let them know I don’t want to return the truck, I like it I just want the car to fixed correctly so I can get it inspected in the future. They refused to do anything for me and again just threw policies in my face say as is as is we told you this. No what they told me was only a portion of the information and then hide behind their policies they aren’t liable. Again all I wanted for them was to make the purchase right and fix the truck. Even offered to pay for the repairs but they told me they couldn’t do anything for me. So long story short their customer service is terrible, they will hide behind their policies, they will have someone from another location (that doesn’t know anything about the situation call you to throw policies your face, they will work a deal with you to dump a car, make sure you get their cars fully inspected before purchase (do not trust their inspection), and if they tell you their is a minor problem there is actually a huge problem you just need to figure out what it is. I would not recommend buying a car from this shop ever without full inspection before purchase.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    January 14, 2018

    Small mom & pop, clean and great customer service. Convenient HOUSTON location, easy to get to in a non congested area.Full service shop is part of their... business.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    September 1, 2017

    Nick & Kenneth came thru for me with just the car I'd been hunting for...as hurricane Harvey was looming. They specialize in just the types of cars I like,... and have good customer service. I'll be in the market for another Avalon sooner or later guys, so be ready lol.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3.0 out of 5
    December 12, 2016

    They were fast and friendly, but advertised a lower price while their actual price for the car was a few thousand dollars higher.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 7, 2016

    Loyalty, Honesty and great Customer Service Purchased A 2003 Lexus ES 300

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 7, 2016

    I really enjoyed customer service Leticia helped me out a lot.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 7, 2016

    My adventure to Cube Auto Sales is one of the most amazing car experiences , thanks to Leticia and her outstanding charisma and personality made this journey... a real adventure.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 26, 2016

    I loved working with them. They let me test drive twice just to be sure I wanted it. I hate pushy sales people and Cube Auto Sales was a delight to work... with. Bought the car for a fair price. I felt very comfortable buying a car with them, and will do it again next time.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 27, 2016

    We were in the market for a VW beetle for our daughter. Kenny and his staff were incredibly helpful both before and after our purchase. They addressed... any concerns we had. Our daughter loves the car and it is running great. Thanks!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    March 1, 2016

    If you go to this dealer the cars look clean from paint and the inside of the car

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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