[{"id":565106,"firstName":"Kim","lastName":"Paolino","titleText":"Product Specialist","emailTxt":"Kpaolino@autofair.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/997a1c80ad60.jpg","drDealerId":3465,"industryStartDtUtc":"1451606400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565121,"firstName":"Ameer","lastName":"Abdullah","titleText":"Sales and Leasing Consultant","shortBioText":"I have been in the customer service and sales field for over 20 years. I believe in honest hassle free transactions between myself and the customer. I strive to please the customer in all areas needed. I f you want to have a good experience in your next car purchase Please set up an appointment with me and you will leave the dealership with a smile on your face.","emailTxt":"Aabdullah@autofair.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/d5c162166ebe.jpg","drDealerId":3465,"industryStartDtUtc":"1199145600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565113,"firstName":"Katarina","lastName":"Jesson","titleText":"Sales and Leasing Consultant","emailTxt":"Kjesson@autofair.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/3d3a2bc778c9.jpg","drDealerId":3465,"dealerEmpStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":345526,"firstName":"Doug","lastName":"Maranville","titleText":"Sales and Leasing Consultant","shortBioText":"Our most seasoned salesperson, over 10 years with Subaru! Let Doug help find the best car for you today!","emailTxt":"dmaranville@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/cd82a67887e3.jpg","drDealerId":3465,"dealerEmpStartDtUtc":"1349049600","industryStartDtUtc":"1017619200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565118,"firstName":"Dany","lastName":"Elnar","titleText":"Sales Manager","emailTxt":"Delnar@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/3b86921945fe.jpg","drDealerId":3465,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1175385600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":563870,"firstName":"Curtis","lastName":"VanEpps","titleText":"Used Vehicle Director","emailTxt":"cvanepps@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/c0333930e4cd.jpg","drDealerId":3465,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":563869,"firstName":"Matthew","lastName":"Curran","titleText":"Sales","emailTxt":"mcurran@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":3465,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565097,"firstName":"Brendon","lastName":"Campbell","titleText":"Senior Sales Advisor","emailTxt":"Bcampbell@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/cd14e82e425c.jpg","drDealerId":3465,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":563873,"firstName":"Jose","lastName":"Oliver","titleText":"General Manager","emailTxt":"joliver@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/1a3c2510cfe1.jpg","drDealerId":3465,"industryStartDtUtc":"1109635200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":563874,"firstName":"Ron","lastName":"Wilson","titleText":"New Car Manager","emailTxt":"rwilson@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/7de01071700c.jpg","drDealerId":3465,"dealerEmpStartDtUtc":"886291200","industryStartDtUtc":"823132800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":565125,"firstName":"Sheryl","lastName":"DiLisio","titleText":"Subaru Certified Sales & Leasing Consultant","shortBioText":"My dad got me interested in cars, he often had something cool, like an MG, El Camino, and he bought 72 Stingray for my brother & I got an 82 Mazda RX7. (We are talking during the 70's & 80's). I remember him even having a blue Indian motorcycle. I was too young to be taken for a ride on it though. \r\nWe always had animals around; from hamsters to ferrets, and sheep to roosters, to dogs, cats & horses. I've enjoyed exciting hobbies such as skydiving, riding my own motorcycle, white water rafting, maneuvering ATV's through the woods and jumps, racing my car down the runway of the skydive plane, horseback riding and sometimes horseback running (haha). My love of animals led me to spend over 8 years in the veterinary field. It was the most rewarding work I've ever done. I encourage anyone who even only likes animals to try to volunteer a little bit of time at a shelter. Many have birds, turtles, rabbits, snakes, horses & other livestock, not only cats and dogs. Share the Subaru\u001a Love","emailTxt":"Sdilisio@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/2e84d1d4e52f.jpg","drDealerId":3465,"industryStartDtUtc":"1025481600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565099,"firstName":"Adam","lastName":"DeFranco","titleText":"Sales and Leasing Consultant","emailTxt":"Adefranco@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/eee0985b9387.jpg","drDealerId":3465,"dealerEmpStartDtUtc":"1451606400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565102,"firstName":"Ayman","lastName":"Hashim","titleText":"Sales and Leasing Consultant","emailTxt":"Ahashim@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/34c8819abe58.jpg","drDealerId":3465,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1059696000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565112,"firstName":"Chris","lastName":"Stubbs","titleText":"Sales and Leasing Consultant","emailTxt":"Cstubbs@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/1203146feb84.jpg","drDealerId":3465,"dealerEmpStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":436273,"firstName":"Nicole","lastName":"Gagne","titleText":"BDC Manager","emailTxt":"ngagne@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":3465,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":565114,"firstName":"Tyler","lastName":"Cain","titleText":"Sales and leasing consultant","emailTxt":"Tcain@autofair.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3465/employees/4836cf7bc742.jpg","drDealerId":3465,"industryStartDtUtc":"1441065600","certifiedEmployee":false,"deptDscrp":"Sales"}]

AutoFair Subaru

3.9 out of 5 3.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

AutoFair Subaru Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

10:00 AM - 5:00 PM

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since March 2017

AutoFair Subaru, located at 503 Broadway in Haverhill, MA, is your premier retailer of new and used Subaru vehicles. Our

...

dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!

"AutoFair Makes it Happen!"

Service

Tire Rotation

$31.95

Oil, Filter Change

$41.95

Engine Diagnosis

$42.99

Electrical System Diagnosis

$42.99

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.9 out of 5 3.9
550 lifetime reviews. Includes reviews of AutoFair Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    October 14, 2019

    Overall good experience. Used car is well maintain and I am happy after driving it for more than six months. I would recommend to check for dealer cost... before purchase used car.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kim Paolino

    Product Specialist

    (5.0) 6 reviews

  • 1.0 out of 5
    October 10, 2019

    Scheduled a test drive with online rep only to show up with the car still not ready. Passed off to some rookie who spent 20 minutes trying to find a key.... Told them I couldn’t wait and some CS manager behind the desk says “ok good!!” Very aggressively. Will not be buying my subie from them and will recommend others not put themselves in any position with people who work there.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2019

    I came in without appointment re emergency. Battery died. In and out in one hour with new battery warranteed. Extraordinary experience. Thank you Nancy... Blanchard.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your emergency service experience when your vehicle's battery had died! I am glad Nancy was able to work with you through the en...tire experience. Best regards, Jose Oliver

  • 5.0 out of 5
    October 4, 2019

    Courtney was great to work with and didn't make me feel pressured into buying. I love my new used car and I will definitely shop with them in the future....

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear KLHouston, Thank you for sharing your experience working with Courtney to find you a great used car you are happy with! We look forward to work...ing with you again. Best regards, Jose Oliver

  • 1.0 out of 5
    October 3, 2019

    Very high pressure to buy a car. Forget trying to get any price down. Over $2000.00 for fees attached to the high price of the car. Left abruptly after... the manager came over and asked what's going on? They called me to come back so we could negotiate a price. Being over an hour away, I asked for the numbers to buy the car after they put new numbers together. They will not put that in writing. Gave me the total out the door price which included the fees. It was the same price they gave me when I left. So they wanted me to come back to what? Walk out again. End of the month so they wanted me to make all payment arrangements that day so they could show the car sold for the month.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 13, 2019

    Not so good and pretty unreasonable......

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We choose not to finalize this sale outside of New England because of the travel required on the customer to come and sign the final paperwork for the... new vehicle. The discounts we have been given are ONLY for New England residents and do not transfer outside of New England. Additionally, the customer would be responsible to pick up the vehicle with their own plates and registration as Massachusetts does not allow for temporary plates to be given at the time of sale. Best regards, Jose Oliver

  • 1.0 out of 5
    September 5, 2019

    Nice Inventory, Friendly but un-informed salesperson. Immediately, they went to price without even looking at the car we picked out or matching up the... stock numbers. Spent an hour and we were working from the wrong stock number. Explicitly asked for pricing on a SUBARU extended warranty as we've been burned by 3rd parties in the past and was given a contract term (4y/100k) that Subaru doesnt even offer. Asked to see the T&Cs of an extended maintenance contract (to confirm it was not Subaru and educate myself before buying) and was not provided after many email requests. Have to admit their electronic marketing is 21st century. I got emails from people (or BOTS) before reaching home. Replied to emails (not from salesperson) providing feedback and requesting additional info (remember the T&Cs on the Ext Warranty) to deaf ears. Even replied to email from "general manager" (or BOT) to no response. Avoid these guys

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matthew Curran

    Sales

    NOT RATED

    Jose Oliver

    General Manager

    NOT RATED

  • 1.0 out of 5
    September 1, 2019

    My wife and I came to check out what we thought was aggressive pricing for a new Forester. Spoke with Manny before coming in and he never disclosed to... me that the advertised price assumed that your trade is worth at least $3500 and that trade money is reflected in the low price. Should have realized it was too good to be true. After wasting our time, met with the manager who went from giving us $8500 in trade but increased the retail cost of vehicle to above the advertised price. When confronted with their deceptive techniques, the manager agreed to reduce cost of vehicle to the advertised price but reduced my trade by $3500! Just a numbers game... on top of this this dealer charges an exorbitant amount of fees totaling $2700 extra!! They had the gall to charge an additional vehicle delivery fee of over $900 despite delivery fees being included in the overall cost of sticker price under the law! Do yourself a favor and avoid purchasing a vehicle from these guys! The worst part of this experience was I watched one of the managers tell one of the female employees that they "will" be reporting to work the following morning at 7 am and was very degrading! Go someplace more honest and save yourself thousands!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jose - it was you who was degrading towards the employee. She deserved better treatment and respect.

  • 5.0 out of 5
    August 29, 2019

    I went to AutoFair in Haverhill over the weekend to test drive a new Subaru Outback. I had seen it listed on line for a great price and thought "Let's... see what happens". I really felt welcomed at the dealership. Rudy was pleasant and helpful and explained all the features during a drive around the city. The dealership is clean and welcoming. Great coffee, bright and cheery. We saw several people leaving with out cars and smiling salespeople anyways. Telling them If they change their minds to come back. I figured that I wouldn't be able to get the online price when they said it was dependent on the value of my trade-in (A beat-up 2010 toyota with 160000 miles on it). After some reasonably easy back and forth They were able to be 'in the ballpark' for the on-line price and I was able to drive away with my new car the same day! Everyone was helpful and I didn't feel pressured into a deal I didn't want.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Mr. Weigel, Thank you for sharing this excellent review of working with the team and Rudy! I am so glad that you were able to take advantage of... all of our amenities during your visit and allow us to help you trade up from your 2010 Toyota. We look forward to helping you again! Best regards, Jose Oliver

  • 5.0 out of 5
    August 28, 2019

    I entered the dealership feeling nervous and unsure of finding a new vehicle for my growing family. I was greeted by Katarina with a welcoming smile, which... made me instantly feel more comfortable. I explained how I am looking for a safe, roomy, reliable SUV. Katarina answered any questions I had and she helped me in the right direction of what I was searching for. Now I am confident and excited that I will be buying a Subaru Forester in the near future!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear MommaBear417, Thank you for sharing your honest opinion of working with Katarina. I am glad that you are now informed of what kind of SUV you¿¿...¿d like to purchase and we hope to get you into your new Forester soon! Best regards, Jose Oliver


    Worked with:
    Katarina Jesson

    Sales and Leasing Consultant

    (5.0) 7 reviews

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