PCH Car Co

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 6, 2018

    I bought a 2014 infinity QX80 or my wife we love it they took care of everything for me the financing the payments everything was great I love this place... I would highly recommend them to anybody

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 28, 2018

    I sent in for pricing and never received any call back . I tried email and calling and nothing, that's not how you get a prospective customer.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
  • July 20, 2016

    So I came to PCH car co after talking with Ed over the phone. He was extremely helpful and reassured me when I told him about my fear of just jumping into... a car I wasn't happy with. He invited me over and walked me through the lot and we found a car that was a little out of my price range, but he managed to make it work somehow! I can't tell you how grateful I am to be riding around in my new Toyota (2013 Corolla). Thank you so much Ed for the amazing service and patience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    February 21, 2018

    I WOULD NOT RECOMMEND ANY ONE TO BUY FROM THIS DEALERSHIP, unless your ready for a head ache. I purchased a Ford f350 from them. They were quick to ask... for money to hold the vehicle, paper work was done and my understanding was they were going to bullet proof my truck and would be ready in 2 weeks, mind you this is in the month of July. After several mechanics working on the truck I drove my truck off the lot in September, still not working right they said truck needed to be driven. so i drove it home, went to work the next day and truck broke down. All work was done at there Lot. so in order to get rid of the head ace there head man in sales department "GAVE ME" a bumper to bumper warrenty out of there pocket to get truck fixed at a ford dealership. to find out that the motor was a bad motor and warrenty company was not going to cover motor. So finally after months of not having a vehicle, I finally got my truck in January 7 months later while after making 7 payments and insurance payments i got my truck with a new motor. I go to pick up truck and they wanted to charge me $1900 for them fixing the truck said i was responsible for the bill and for the motor blowing up and on top of that they took away the bumper to bumper warranty. also The warranty that came with the new motor they took that from me too, saying that is to cover them not me. you would think after all my troubles they would be kind to give that to me. no way, I still had to Pay out of my pocket $1000 for them to release my truck to me after it was fixed. But wait it gets better I also sold my truck on consignment with them which also. They sold it in September and as of todays date. feburary 21 they still have not paid me my money. So buyers be ware this dealer is horrible. the mechanic that worked on my truck that said it was fixed when it wasn't is still there head mechanic. so i would recommend if you buy from them make sure you get everything up front in your contract ask to take your vehicle to get your own inspection before you buy and or negotiate at least a 2 month warranty. during this entire ordeal the only person who would return calls or text and tried to help out was a sales guy named Keith only guy that was helpful. as to there head guy in the sales department after taking my $1000 on top of what i paid for the truck and still have things that were supposed to have been fixed that still were never addressed or fixed he had the nerve to ask me to give him a good review on Yelp. well i hope that the truth of this yelp helps out all the buyer that wonder on your lot. buyers beware.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    November 26, 2017

    My contact with this dealership has just been on the phone and through email. I worked with Franco. He was extremely professional, thorough, friendly... and accurate. Unfortunately the vehicle I was interested in sold one day before I was able to get down to Southern California to test drive. It was a beautiful BMW X3 and I knew it wouldn't be on the lot for very long. I highly recommend this dealership from what I know about them. I will continue to search for my "dream car."

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 18, 2017

    They were fast to ask for a deposit fast doing the paperwork but very horrible when it comes to producing and communcation. I am very understanding when... it comes to stuff happening but I'm in 3rd week getting ready to make my first payment and have not received my truck. And to top it off things I paid for as an extra out of my pocket didn't even get done. Very dissatisfied.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 18, 2016

    I went to the dealership for a vehicle trade and had the best costumer service experience ever. I ended up getting the automobile I was looking for and... the staff was very helpful. Ed was making the process easy and was extremely helpful in offering the best options. I highly recommend this dealership to everyone. Thanks for your bussiness.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 18, 2016

    I went to the dealership for a vehicle trade and had the best costumer service experience ever. I ended up getting the automobile I was looking for and... the staff was very helpful. Ed was making the process easy and was extremely helpful in offering the best options. I highly recommend this dealership to everyone. Thanks for your bussiness.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 20, 2016

    The dealers were very nice and helpful, must go if you are looking for buying a car! I am international student and it is not easy for me to buy a car.... I went to lot of large company dealerships, they could only let me pay in all cash and VERY unfriendly. But PCH dealers were so helpful, they allowed me to pay in different ways and if I have any problem I can just call them to solve the problem. They also helped me transfer my car to my house or pick up me to get the car for free. They just basically helped out for anything you ask for. Highly recommend !! PCH Car Co - Oceanside, CA, United States

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 20, 2016

    Seriously... PCH takes the gold medal in the car buying experience. The dealers, financing, and mechanic team at this dealership were amazing! The culture... in this family owned business is so genuine and they treat you as if you were there family too. From the moment my boyfriend and I stepped on the lot they accommodated us in every way possible. We have purchased many cars from different dealerships and I can assure you that PCH has gained a life long buyer. The process was painless. We stopped by on our way home from breakfast and had the pleasure of talking with Ayman (he was awesome!) he handed us the keys without hesitation and sent us for a test drive. He took his time to educate us on the car and its history, and never once pushed for the sale. The finance manager also worked diligently to find us the best rate possible in order to get the car of our dreams. From start to finish we were there for less than 2 hours, we left with big smiles on our faces, and we will be returning this month to trade-in and purchase a second car for our family. If you are looking to purchase, or even just thinking about it take a trip to see Ayman and his team. They will take care of you and they will make sure that you are completely satisfied every step of the way. Thank you PCH!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews