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Took vehicle for repair of my rim that they messed up. Needless to say my car is there a month and no one has even called me. I finally called and they... wouldn’t let me speak with anyone said staffing issues. All around town I am hearing they closed shop. Going to a lawyer next. Paying for a car I don’t even have. They didn’t even question the fact that I am driving a car off their lot.
Getting your car serviced is like pulling teeth to get an appt.. Then they mess something up and waiting three days to even get a return call. This is... the third bad experience with their service dept.. Car wash is not cleaning the car well either anymore.
I bought a used car from hazleton kia January 9th. On may 10th I was coming back from a doctor's appointment when my car started making a loud noise... coming from the engine. No warning lights came on. Drove it to hazleton kia. The next day they told me it was my engine and that it needed to be replaced. They have me a loaner car. It is now July 24th. My car has been sitting at the dealership 2 and a half months. They still haven't begun to fix it. I'm paying for a car that I dont know if I'll ever drive again and driving a loaner car that I hate. Its summer time and I had to cancel plans cause I'm not allowed to take the loaner car out of the area. THE SERVICE DEPARTMENT IS HORRIBLE!!!!
Absolutely horrible ! Very uneducated sales staff ! Will never shop there again ! No one returns your calls ! Seems like no one even cares ! Very dissatisfied... !
Outstanding service department at Hazleton KIA! The service manager, Fran, is fantastic and REALLY takes care of the customers. I even witnessed her... towel drying customer cars by hand after taking them through the car wash herself! You don't find that kind of personal attention these days! Keep up the good work in service!
In over 45 yrs of car buying new cars I have never had more pleasant experience. Dealing with the sales staff of Hazleton kia, the guidance in helping... me make good sound decision on the car I got. This is the third kia I have bought and I am happy to say.
Dealer showed me the parts that needed repair and explained everything they did to my car. Lots of amenities offered while I waited for my car. Car was... washed and oil changed at no charge.
Everyone was very friendly and helpful. The facilities are immaculate and impressive. All the free things (such as car washes) that come with even a lease... is great!
Leasing a car from this dealership was a very easy process. The showroom is beautiful and super clean. The salesman, Brandon Evans, was knowledgeable and... friendly. The packages including the inspections and carwashes are an added bonus. I would highly recommend this dealership to anyone looking for a car.
Leasing a car at this dealership was a very easy process. The showroom is beautiful and super clean. Sales staff is friendly, knowledgeable. Good packages... including inspections and car washes are an added bonus. I had a very positive impression at this dealership as soon as I entered and I would recommend it to others.