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Pair my new IPhone
Sorry that one star was the lowest I could select. Had to wait more than three weeks for this appointment. My new Jeep Wrangler would not pair to my new IPhone or the old 7 model IPhone I had before. Youngblood’s tech said it’s not compatible and I would have to buy a new phone. I had just purchased my IPhone SE a week before. Also I had scheduled an oil and filter change. I just drove out of the service bay. In no way would I let them touch my Jeep after that demonstration of incompetence.
Thank you for your feedback! I hate to hear that we seem to have let you down. I would sincerely appreciate the opportunity to repair your vehicle properly. Please call me or email me directly (my contact information is below) and I'll be happy to personally assist you. Thank you again, -Eric Eric Gagnepain Parts and Service Director Youngblood Auto 6151 North 21st Street Ozark, MO 65721 417-882-3838 x1260 firstname.lastname@example.org
Pre owed car
Sold my 19 yr old niece a used car and two days later it breaks down on the side of the road and they were rude didn’t offer any assistance. Stated they had done an inspection and maintenance on the car before they put it on the lot. What a joke the transmission hose was completely off and the transmission had no fluid. Run the other direction from the dealership they lie and will take advantage of women.
Poor business ethics
I don’t usually bother to leave reviews but, in this instance, I feel it may help another buyer to avoid some heartache and frustration. We recently went to the Youngblood dealership in Ozark and test drove a truck. After the test drive we sat down with the salesman, Mike, and went over what it would take for us to be able to purchase this vehicle. The next day Mike called me and told me, “good news, we can match your financial needs”. I told him that was perfect and that we could be there at 3pm on the following day to do the final test drive and seal the deal. He told me that would work just fine; that he would have it all cleaned up and fill the gas tank. I called my lending institution and got all of the financing in order. I got a text, not a phone call, at 7:18PM that evening in which he said he regretted to inform us that the truck we were set up to purchase had been sold to someone else about half an hour after he spoke with me (at 2:30pm that afternoon). I don’t feel the need to go into any detail about how we feel about this business’s ethics and customer care as I am fairly certain that any buyer would be mortified at this kind of buying experience. We would happily have put a substantial deposit to hold this vehicle had he bothered to contact us and ask. I’m sure most people would assume, as we do, they got someone to pay more and didn’t care about the verbal agreement (which is actually in text) they made with us. To add insult to injury, about a year ago, our daughter purchased a brand new KIA from the Springfield location, four days after she took possession of her new vehicle she got a call from a lady at the dealership asking; “when would be a convenient time to bring her vehicle in to have the hail damage fixed”. Needless to say this was a real SHOCK to her as she had never been informed that there was any hail damage to her car. She went home to check to see if she had missed anything in the paperwork when she purchased it and there was nothing. Long story short, after much argument, frustration, heartache, and having to contact KY3 for back up, they took the vehicle back and gave her back her car. Even with the knowledge of her experience we felt that doing business with the Youngblood in Ozark would be ok. We truly believed that circumstances surrounding her experience were isolated and unusual and that it wasn’t the business practice of this dealership to intentionally treat customers without regard or respect…we were sadly mistaken! Hopefully none of this will ever happen to another prospective buyer, but I feel better making the information known.
Thank you for taking some time to reach out with your review. First, please let me apologize for any inconvenience you experienced. I understand your frustration and am sorry for any misunderstanding. We are a low-pressure sales environment, and it was our understanding that you needed some time after test-driving the vehicle to speak with your husband before committing to a purchase. Unfortunately, we did have another customer who came in that evening and committed to purchasing the vehicle. We made sure to notify you of the sale as soon as possible so that you would not have to make the drive in on Saturday. Again, we regret causing you any frustration and would love to work with you to find another vehicle that meets your needs. Please contact our location manager, Scott Dasal, at 417-882-3838 with any questions or additional concerns. We appreciate your feedback and hope to have the chance to work with you again. Sincerely, Beth, Customer Relations Assistant
Called to inquire and offered to buy a car that was posted on cars.com at an original price. After 3 days trying to corespond with dealership was finally told that the car had sold only to find out a day later it had been reposted for more than a thousand dollars higher than the original post.
Marr Genea Berry
Jon Solomon, was the agent that made my car experience smooth. I got right into an 2016 Kia Sedona, Mini Van, I drove from Harrisonville, MO and to Springfield, MO was there about 10am and was done by 12:30pm. Jon said he would work hard for me and he did, and I was pleased with the results, how easy it was to get approved, and no hassle. Thank you Jon Solomon, for great customer service. Marr Genea Berry
Dealership followed through with an easy purchas and Good experience. Would recommend to others and from them again.
John Solomon was a great dealer!! He was very honest and very friendly! I would recommend him to any person looking to buy a vehicle!
We went to Youngblood dealership looking for a used car. The customer service was very friendly and helpful. Couldn't have asked for more.
Purchased a Used Car
We had been looking several months for a AWD car. This was the only website that the sales person contacted us immediately asked us what we were looking for , found 3 cars we were looking at gave us more information on them. He asked if we would like to come in to make an appointment. The whole process from start to finish we easy & efficient, even negotiating was not unpleasant . The salesman was great would definitely do business with him again. We love our Nissan Rouge!
Love my sales person, Conrad Ortiz, at Youngblood Nissan Springfield Mo. He made buying a car painless and was very patient with me while I decided which car I wanted.