5 Diamond, 5 Star, Gold Seal Award, there just aren't enough praise that I can be awarded to this boutique dealership. When the old timers wax poetically... about how customer service used to be in the "old days" this must be what what they were referring to. I have bought many cars before, ranging from economy Toyota's to BMW's and Mercedes Benz's. Let me tell you, none of those high end dealerships can hold a candle to my experience at Lusso Autogroup. The Salesperson (David), but he really was more like a Concierge, he was very responsive. I was buying the car from out of state,and David answered all my questions and walked me through the entire process. He was willing to take the car to any local Shop for a PPI (Pre purchase inspection) of my choosing. When a tiny issue was discovered on the PPI, he quickly corrected it without any arguing or fuss. Did I mention that he included the 40k mile service at his cost? When it came to fly in to pick up the car, David met me at the airport with cold drinks. When I first saw the car in person, it was in even better condition than described. After taking possession of the car and driving back home, I couldn't find the wheel lock key. I contacted David at night and he quickly replied and offer to go to the Porsche dealership and buy a key and send it to me at his cost. The Service before, during and after the sale was 1st class. Now you're probably thinking that I overpaid for the car. In reality, the price was inline if not a little lower than the local dealers, but the car's condition (single owner, all records, no blemish or flaws) was much better than what I could find. Lusso Autogroup will be the first place I go to when I have to scratch that new car itch again.
Dave Epstein of Lusso Moters was the most professional car sales person I have ever purchased a car from. His follow up on detail was excellent. I can... recommend Lusso Moters to all. It is sure refreshing to know that purchasing an automobile has sure come a long way for the better.
Made car shopping easy. Very personal experience. No hassle, no waiting.
I had the pleasure of working with the Lusso auto team in recently purchasing a 2012 Ferrari. As the car is somewhat rare, it ended up being a national... search to find the "right" car with the option set I was looking for. Lusso ended up having the exact right car, but were unfortunately 2k miles away from my home. However because of the incredibly high res photography... and the sheer number of photos I felt like I had a solid expectation of what the car looked like from the outside. Upon reaching out to Lusso, the team I spoke with was awesome and completely confidence inspiring. They were eager to share the service documents that they had on the car and happy to help coordinate a PPI, which again was just incredibly confidence inspiring. Upon delivery, which again they helped coordinate, the car landed exactly as advertised and met my expectations completely. The Lusso staff is really exceptional, friendly and they clearly have a passion for unique and exotic cars in a way no traditional dealer ever will. These guys are pros and clearly take a lot of pride in offering only a selection of the finest and most celebrated rides out there. This was easily my favorite car buying experience of all time and not just because of the car itself. These guys just rock – straight-forward, transparent and good to work with. No hesitation in recommending them whatsoever.