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I was very fortunate to have Sam as my salesman. He answered all my questions. He demonstrated the features and took a great interest in showing me the... car's great assets.
At first, my husband and I were thrilled with our experience at Bill Rapp Subaru. However, this quickly went down hill when we went to pick up the car... we had planned to purchase. We live about an 1hr and 30min away from the dealership. On the agreed upon pick up date, when we were 15 minutes away, I called the salesman with a question about the title of my trade in. At this time, we were informed by the salesman that the car we had taken a loan out for, insured, and were basically at the dealership to pick up- was no longer available due to unforeseen computer issues. Previous to finding this out, the car spent a good week in their shop getting prepared for us- we were in frequent contact with the salesman during this period and were consistently reassured that the car was as good as new and ready for pick up. Due to this experience, we were told that the dealership would do their best to match the price of a similar vehicle they had on lot. After a couple of days of reassurance that this would happen, they refused to match our price or offer any other costumer service. The worst part of all of this is the car has never been taken down from their website and remains for sale at the same price. Beware of purchasing this car! Stock # : S23269A VIN : JF2SJAKC5GH446631
Brian Milback was knowledgeable and professional from start to finish. We appreciated the no pressure sales process and the thorough explanation of every... feature. This is the third Subaru we have purchased from Bill Rapp Superstore.
I recently bought a 2018 Suburu Forester from Bill Rapp Suburu. It was the best car buying experience I've ever had. Everyone at the dealership was... friendly, courteous and helpful. Julie Rotella Moore was my salesperson and she made the process completely painless. Julie was very knowledgeable, helpful and friendly and was able to answer any questions I had, as I test drove a Crosstrek and a Forester and Julie was able to tell me the differences between both so I could make an informed choice. There was never any pressure or rushed feeling. When I came to pick up my new Forester, Julie sat down in the vehicle with me to explain everything about the car inside which I greatly appreciated. Julie was wonderful and a real asset to Bill Rapp Suburu. I will definitely buy my next vehicle at Bill Rapp Suburu and will always seek out Julie, she's awesome. I love my Suburu!
We had a wonderful experience purchasing our new Subaru Forester. It was a pleasure working with Brian Milback. He was professional as well as open and... friendly. He took the time to explain the various features of our vehicle and answer our questions thoroughly. This provided us with a feeling of reassurance that we were purchasing our vehicle from a dealership that we would be able to count on for any future needs.
Staff was great’ Mark Wagner was extremely helpful and attentive to what we were looking for. This is the fourth car we’ve bought here and... we will certainly be back.
Professional, courteous and friendly. One of the best buying experiences we have ever had! Love our new Subaru, and Jesse Vincent is the best! Highly... recommend this dealership!
Had a great experience with Brian Milback. He helped me with my first lease experience. I would recommend this dealership for any young person looking... to lease a car for the first time.
I told Julie Moore I was looking for a white or silver Impreza. Within one day she presented me with two deals; one was a lease and the other was a car... to purchase. I am now leasing a 2018 Impreza and leasing was not something I had ever considered before. Julie went over everything with me and sat in the car reviewing all the car’s features. She definitely went above and beyond my expectations!
We just purchased a 2016 Subaru Crosstrek from Julie Rotella Moore. This car is very special to us because it is for our 16 year old daughter! Julie was... very professional, knowledgeable and forthright always and communicated with us whenever we had questions. Julie also spent time with our daughter explaining the car to her and we appreciated that extra time!! The entire experience was an enjoyable one. We also met with the financial gentleman Sean and he was also very professional. We are thrilled with our experience at Bill Rapp and our Subaru!!