[{"id":458674,"personPtyId":34461478,"firstName":"J. Michael","lastName":"Crittenden","titleText":"Finance Director","shortBioText":"Hello! I have spent 14 years in the auto industry across various manufacturers and cites, such as Saab, HUMMER, Cadillac, INFINITI, Maserati, and Audi. Born and raised in Texarkana, TX, I graduated from Texas A&M in 2000. I have lived and worked in College Station, Dallas, Houston and now San Antonio. My hobbies are anything sports related and playing golf when time permits. I have one dog, a Boxer named Jax.","emailTxt":"Jcrittenden@principleauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/b9ed797e3c78.jpg","drDealerId":110565,"dealerEmpStartDtUtc":"1462060800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":520300,"personPtyId":42967671,"firstName":"James","lastName":"Srbek","titleText":"Sales Consultant","emailTxt":"james.sirbek@principleauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/7bffb59fb609.jpg","drDealerId":110565,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":457795,"personPtyId":34455381,"firstName":"Anisia","lastName":"Laird","titleText":"Sales Associate","shortBioText":"Anisia is a native Houstonian and has been with the Infiniti brand since Spring of 2011. She started her career with Sewell Automotive and moved to San Antonio for the opportunity of being a part of Principle Auto. She focuses heavily on customer service and maintaining one of the highest levels of CSI (customer satisfaction), as she\u001as very personable and treats her customers like family. Anisia is a recent-newlywed and loves to spend her time off with her husband, family and close friends. She enjoys being an Aunt to her two-year old nephew and will soon have a niece. Interesting fact about Anisia is she interned with E! News as she aspired to be on TV with her Broadcasting/Electronic Media Major from Texas State University.","emailTxt":"alaird@principleauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/6b305be079a8.jpg","drDealerId":110565,"dealerEmpStartDtUtc":"1459468800","industryStartDtUtc":"1301616000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":457793,"personPtyId":34334515,"firstName":"Rolando","lastName":"Rocha","titleText":"Sales Associate","shortBioText":"","emailTxt":"rrocha@principleauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/22e638d64923.jpg","drDealerId":110565,"dealerEmpStartDtUtc":"1475283600","industryStartDtUtc":"1475283600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":458706,"firstName":"Jose","lastName":"Rodriguez","titleText":"Assistant service manager","emailTxt":"jrodriguez@principleauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":110565,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":457876,"personPtyId":34430317,"firstName":"Josh","lastName":"Mills","titleText":"Manager","shortBioText":"Josh has been with the Infiniti brand since 2007. He has worked in both Sales and Service. He moved from Fort Worth, Texas in 2016 to help open Infiniti of Boerne as the Service Director. He has received Infiniti\u001as Award of Excellence every year since 2011 for maintaining the highest level of CSI and performance. He is husband to Brooksie and a proud father of four: Gunner, Greyson, Gatelynn and GracieRae. He and his wife run a nonprofit horse rescue which is one of his main passions. An interesting fact about Josh is he traveled and sang full time with The Wills Family Singers prior to getting married.","emailTxt":"jmills@principleauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/545ff28def77.jpg","drDealerId":110565,"industryStartDtUtc":"1022889600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":458708,"personPtyId":34514505,"firstName":"Shawndy","lastName":"Buchhorn","titleText":"Assistant service manager","emailTxt":"sbuchhorn@principleauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/d8a36e05e447.jpg","drDealerId":110565,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":457873,"personPtyId":34522515,"firstName":"Christian","lastName":"Metzger","titleText":"Sales Associate","emailTxt":"cmetzger@principleauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/83a6c1919a2d.jpg","drDealerId":110565,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"1343779200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":457874,"personPtyId":34334660,"firstName":"Greg","lastName":"Warrick","titleText":"General Manager","shortBioText":"I have a passion for making the car buying experience fun and treating people like I would want to be treated. I've been in the automotive business since 1994 when I graduated with my B.A. in Applied Science from Centenary College of Louisiana. I learned early on in my career working for Carl Sewell, the only thing that differentiates your dealership is the quality of your people. As a result, my litmus test before hiring someone has always been would I be proud to introduce this person to my wife and kids and say this is an associate of mine. I feel blessed to have the opportunity to open my second new dealership and to work with an amazing team of really special people. I'm married with 3 children and I live in Boerne, Texas. I enjoy spending time with my family and running.","emailTxt":"gwarrick@principleauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/da62dcd7ce22.jpg","drDealerId":110565,"dealerEmpStartDtUtc":"1462060800","industryStartDtUtc":"770428800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":457796,"personPtyId":34401196,"firstName":"Jeremy","lastName":"Meurin","titleText":"Sales Associate","shortBioText":"I was born and raised in New Braunfels, TX. I love sports, exercising in general, and of course my family. I have played soccer my entire life to include playing in England, Brazil, and for my alma matter, St. Mary's University. I graduated in 2006 with a Bachelor's degree in International Business and Marketing. I have over 10 years of experience in sales, management, and customer service. I have always loved meeting new people and have a passion for cars, both old and new. I feel I was meant to be in the auto industry. I am always learning something new and for once I am excited to go to work each and every day!","emailTxt":"jmeurin@principleauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/953f6e7fd33e.jpg","drDealerId":110565,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1496275200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477110,"personPtyId":36990343,"firstName":"Christina","lastName":"Thomas","titleText":"Service manager","emailTxt":"cthomas@principleauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":110565,"industryStartDtUtc":"1057017600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":458714,"personPtyId":34492475,"firstName":"Johnny","lastName":"Wright","titleText":"Marketing director","shortBioText":"I run marketing for Principle Auto. After meeting Abigail and Mark, I knew I wanted to be a part of this amazing company. I have been a part of Principle Auto for 3 years but marketing for over 20 years. I grew up in Boerne and realized it was a great town to settle down in after spending many years traveling to various cities throughout the country with Accenture. I have an amazing and supportive wife and two wonderful children that keep me busy.","emailTxt":"jwright@principleauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":110565,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":536087,"firstName":"Joseph","lastName":"Cavazos","titleText":"Sales Associate","emailTxt":"joseph.cavazos@principleauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":110565,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":458716,"personPtyId":34486468,"firstName":"Marketing","lastName":"Department","titleText":"Marketing manager","emailTxt":"aheinemeyer@principleauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":110565,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":545933,"firstName":"Taylor","lastName":"Garrett","titleText":"Sales manager","emailTxt":"tgarrett@principleauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":110565,"certifiedEmployee":false,"deptDscrp":"Sales"}]

INFINITI of Boerne

Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 7:00 PM

INFINITI of Boerne Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2016

At INFINITI of Boerne, we are in the business of building long-lasting relationships. Our mission statement, "we live to provide exceptional care," defines who we are and how we want to treat our customers and each other. We believe high quality care and integrity are general principles that every customer should experience. We understand the importance of taking care of our associates and maintaining the unique culture that fosters exceptional customer care.

...



We are a Principle Auto dealership, and we are locally owned and operated in the heart of San Antonio, TX.

"A Principle Auto Dealership"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
86 lifetime reviews. Includes reviews of INFINITI of Boerne from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 5, 2018

    Very friendly! Wonderful people! Great atmosphere overall! Best car buying experience so far! Would absolutely go back as well as recommend to friends... and family!

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    INFINITI of Boerne

    Congrats on your new INFINITI, Jan! We are so glad to hear your buying experience went so smoothly, and we hope to see you soon. :)


    Worked with:
    J. Michael Crittenden

    Finance Director

    (5.0) 31 reviews

    James Srbek

    Sales Consultant

    (5.0) 10 reviews

  • 5.0 out of 5
    July 28, 2018

    Upon entering Infiniti of Boerne a couple of weeks ago; I felt like an honoree at an event. My husband and I were greeted warmly and professionally by... Tim Hejl, a salesman with whom we had a scheduled appointment prior to visiting the dealership. Tim immediately commenced to make us very comfortable by offering coffee and other refreshments. Without further to do he took us out to the vehicle that, in fact, we had admired upon entering the dealership, not knowing that the 2017 Qx30 infiniti vehicle would be ours within thirty minutes after we entered the dealership. Yes thirty minutes..The personnel at this dealership are so well connected that we were able to complete finance paperwork with J. Michael Crittenden, a true professional .within twenty five minutes. Afterwards we were introduced to other personnel aligned with the sale, to include the Manager. All of the individuals mentioned were friendly, professional, adding to a welcoming atmosphere. We were then shown the service area, vehicle maintenance. We were greeted by a super nice service manager, Jose Rodriquez, who pointed out the key functions of the vehicle that we had purchased, along with showing us the service maintenance area. Before we left this spotless facility, we were given a complete tour of the beautiful dealership, a spacious and fully equipped waiting room, to include the beautiful and impeccable state of the art bathroom facilities.. Lastly, visiting this dealership was a real pleasure, so relaxing, no stress or fuss, and most of all my husband and I appreciated that there was a place for everything and everything in its place. Not outside sales personnel waiting to pounce on the first customer to drive up, unlike a lot of other dealership that I have visited in the past, where salesmen are all in clusters in front of the dealership.. I highly recommend this dealership to anyone looking to find personnel who subscribe to excellent Public Relations...Infiniti of Boerne is a top notch dealership. The personnel are there to serve you by rolling out the Red Carpet during each juncture of your car buying experience . Your every request is tailored to meet your needs, and let me tell you, the personnel at Infiniti will meet and exceed your expectations for the duration of your vehicle ownership. It is a pleasure to write this review! Doris Baldwin.... .

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    INFINITI of Boerne

    Doris--we can't thank you enough for such a stellar review. Wonderful customers like you are the reason we wake up and go to work in the morning, and ...every customer is always important. Please know you're always welcome here at INFINITI of Boerne, and we look forward to seeing you soon. Take care!


    Worked with:
    J. Michael Crittenden

    Finance Director

    (5.0) 31 reviews

    James Srbek

    Sales Consultant

    (5.0) 10 reviews

    Rolando Rocha

    Sales Associate

    (5.0) 10 reviews

    Jose Rodriguez

    Assistant service manager

    (5.0) 9 reviews

    Josh Mills

    Manager

    (5.0) 8 reviews

    Shawndy Buchhorn

    Assistant service manager

    (5.0) 6 reviews

    Christian Metzger

    Sales Associate

    NOT RATED

    Greg Warrick

    General Manager

    NOT RATED

    Jeremy Meurin

    Sales Associate

    NOT RATED

  • April 21, 2017

    Took my car in for repair and after seeing the great selection of cars I ended up with a new QX 50! It's beautiful and Rod Sallick , the saleman, was so... knowledgeable about the car and made the entire process easy. Thank you Rod and Infiniti of Boerne!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lisa, we are thrilled that you had a great experience with our dealership and so excited for your journey with your new QX50! Thank you for leaving... this kind review--we look forward to working with you again in the future!

  • 5.0 out of 5
    July 7, 2018

    Thank you for all of your help and you???re timeless efforts finding the car that I really wanted. I would highly recommend Infiniti of Boerne. Customer... service and the service department are more than you can ask for. Thank you James for working so hard and finding my new car

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    INFINITI of Boerne

    Becky--congrats on your new car, it looks amazing! We're over the moon to hear about your positive experience with us here at INFINITI of Boerne and w...e hope you'll stop by sometime soon. :)


    Worked with:
    J. Michael Crittenden

    Finance Director

    (5.0) 31 reviews

    James Srbek

    Sales Consultant

    (5.0) 10 reviews

    Shawndy Buchhorn

    Assistant service manager

    (5.0) 6 reviews

  • 5.0 out of 5
    July 3, 2018

    I love my new QX80 and my experience doing business with Infiniti Boerne, Tim Hejl and everyone else I dealt with was professional and sincere! I???m afraid... I would have bought a car even if I didn???t find one I liked, just for the quality of customer service! ;)

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    Does recommend this dealer
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    INFINITI of Boerne

    Hi there--congrats on your new QX80, great choice! We're so happy to hear about your positive shopping experience here with us at INFINITI of Boerne, ...please let us know if you ever need anything. Take care!


    Worked with:
    J. Michael Crittenden

    Finance Director

    (5.0) 31 reviews

  • 5.0 out of 5
    June 30, 2018

    James in sales was wonderful to work with. The dealership offered great customer service! The process was a bit longer than we hoped, but the overall service... was amazing.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    INFINITI of Boerne

    Hey there, and thanks so much for the 5-star review! We're sorry the process took a little longer than expected, but we're thrilled to hear our servic...e made up for it. Please know you're always welcome back anytime. :)


    Worked with:
    J. Michael Crittenden

    Finance Director

    (5.0) 31 reviews

    James Srbek

    Sales Consultant

    (5.0) 10 reviews

  • 4.5 out of 5
    June 22, 2018

    An overall wonderful experience . Well informed and very professional. James was very knowledgeable, patient and thorough; he ensured all details were... complete and provided a complete review of the car.

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    0 people out of 0 found this review helpful. Did you?
    INFINITI of Boerne

    Roger, what a beautiful new car, congratulations! We appreciate you stopping by to leave us a positive review about your shopping experience at our de...alership. Please let us know if you ever need anything at all. Take care!


    Worked with:
    J. Michael Crittenden

    Finance Director

    (5.0) 31 reviews

    James Srbek

    Sales Consultant

    (5.0) 10 reviews

  • 5.0 out of 5
    June 17, 2018

    Really appreciate the help in getting our first Infiniti! Great experience and worth the drive down from north of Austin. Tim literally went the extra... miles for us! Thanks much.

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    INFINITI of Boerne

    RD, thank you for choosing INFINITI of Boerne! We are glad to hear that you had a great experience and we hope to see you again in the future! Enjoy y...our new INFINITI!


    Worked with:
    J. Michael Crittenden

    Finance Director

    (5.0) 31 reviews

  • 5.0 out of 5
    June 16, 2018

    For being a first time car buyer the experience was amazing! Salesman wasn???t pushy and very helpful when purchasing my vehicle. Would definitely recommend... buying a car from them.

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    INFINITI of Boerne

    Ayden, congrats on your new ride! We hope you're loving it :) Thanks for letting us know about your experience, and please know you can always reach o...ut if you ever need anything. Take care!


    Worked with:
    James Srbek

    Sales Consultant

    (5.0) 10 reviews

  • 5.0 out of 5
    June 12, 2018

    We had amazing customer service, were not pushed into something we didn't want to do and felt very comfortable from the minute we walked in. We would recommend... Infiniti of Boerne to anyone looking to purchase an Infiniti!!

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    0 people out of 0 found this review helpful. Did you?
    INFINITI of Boerne

    Hi there and congrats on your new INFINITI! We're thrilled to hear about your shopping experience, and thank you so much for the 5-star review! You're... always welcome back anytime, so please let us know if you need anything at all. Take care!


    Worked with:
    J. Michael Crittenden

    Finance Director

    (5.0) 31 reviews

    James Srbek

    Sales Consultant

    (5.0) 10 reviews

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