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Subaru El Paso

(633 reviews)
Visit Subaru El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
New (915) 603-4332 (915) 603-4332
Used (915) 304-5251 (915) 304-5251
Service (915) 208-4887 (915) 208-4887

Inventory

See all 355 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2019.
Subaru El Paso is your local source for all things Subaru. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Subaru you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Fort Bliss and Mission Valley. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
How can we help you today?

Service center

Phone number (915) 208-4887

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Reviews

(633 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Subaru of El Paso truly makes us feel at home.

Subaru of El Paso truly makes us feel at home. We’re always greeted with a smile and most of the staff calls us by name. The service is great, even when they’re really busy, they don’t make us feel like we’re taking their time or rush us off. We highly recommend Subaru of El Paso and the Subaru brand in general.

Subaru of El Paso truly makes us feel at home.

Subaru of El Paso truly makes us feel at home. We’re always greeted with a smile and most of the staff calls us by name. The service is great, even when they’re really busy, they don’t make us feel like we’re taking their time or rush us off. We highly recommend Subaru of El Paso and the Subaru brand in general.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Subaru El Paso Feb 9, 2025 Bill Reyes Subaru of El Paso truly makes us feel at home. We’re always greeted with a smile and most of the staff calls us by name. The service is great, even when they’re really busy, they don’t make us feel like we’re taking their time or rush us off. We highly recommend Subaru of El Paso and the Subaru brand in general.

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Everything about Subaru of El Paso has been a good

Everything about Subaru of El Paso has been a good experience. The service department is no exception, Hector took care of me and got me back on the road in a reasonable amount of time.

Everything about Subaru of El Paso has been a good

Everything about Subaru of El Paso has been a good experience. The service department is no exception, Hector took care of me and got me back on the road in a reasonable amount of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi David, thank you for your kind review; we are happy to pass along your comments to the Hector here at Subaru El Paso! Please let us know if there is anything else we can do for you; we are more than happy to help!

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I have not made it out in under two hours for regular

I have not made it out in under two hours for regular services, and I am currently at over three hours for just an oil change. It wouldn’t be as frustrating if they didn’t tell you every time they check you in, “it should only be 45 minutes, an hour tops.” Doubt I will return once my service plan expires, and am even considering driving to Albuquerque for the remainder.

I have not made it out in under two hours for regular

I have not made it out in under two hours for regular services, and I am currently at over three hours for just an oil change. It wouldn’t be as frustrating if they didn’t tell you every time they check you in, “it should only be 45 minutes, an hour tops.” Doubt I will return once my service plan expires, and am even considering driving to Albuquerque for the remainder.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Excellent service no pressure from salesman or the

Excellent service no pressure from salesman or the finance folks. Very accommodating to our needs. Salesman listened to ourwishes.

Excellent service no pressure from salesman or the

Excellent service no pressure from salesman or the finance folks. Very accommodating to our needs. Salesman listened to ourwishes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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Gilberto Rodriguez and the service team always impress.

Gilberto Rodriguez and the service team always impress. I enjoy the quiet room to work in while I wait for my Subaru service.

Gilberto Rodriguez and the service team always impress.

Gilberto Rodriguez and the service team always impress. I enjoy the quiet room to work in while I wait for my Subaru service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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When contract was first presented for the 2025 Outback

When contract was first presented for the 2025 Outback there were 2 high charges at the top for packages I had not asked for nor were discussed. I asked about them and wanted price lowered. Sales rep quickly explained them and just as quick offered to remove them. Which was great. But the actual price of the car was not lowered. Similar packages were offered during the finance portion, which I did accept. After I left I wondered if they were the same packages included in the initial contract? I can?t help but feel somewhat deceived. Why wasn?t the actual price of the car reduced even after those packages were removed? I guess shame on me for not asking at the time. Still. Feel deceived. I?m answering ?no? below because of this reason.

When contract was first presented for the 2025 Outback

When contract was first presented for the 2025 Outback there were 2 high charges at the top for packages I had not asked for nor were discussed. I asked about them and wanted price lowered. Sales rep quickly explained them and just as quick offered to remove them. Which was great. But the actual price of the car was not lowered. Similar packages were offered during the finance portion, which I did accept. After I left I wondered if they were the same packages included in the initial contract? I can?t help but feel somewhat deceived. Why wasn?t the actual price of the car reduced even after those packages were removed? I guess shame on me for not asking at the time. Still. Feel deceived. I?m answering ?no? below because of this reason.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we regret to hear that you are displeased with your recent experience with us. If you'd be willing to provide more feedback, please reach out to us at (915) 229-1912 so we can assist you further.

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Very helpful and friendly staff.

Very helpful and friendly staff. They kept me informed of the status of my car and completed the work in the estimated time.

Very helpful and friendly staff.

Very helpful and friendly staff. They kept me informed of the status of my car and completed the work in the estimated time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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This is my 5th car that I have purchased from El Paso

This is my 5th car that I have purchased from El Paso Subaru and have always been treated very well and I have told friends about them

This is my 5th car that I have purchased from El Paso

This is my 5th car that I have purchased from El Paso Subaru and have always been treated very well and I have told friends about them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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This location and the people are wonderful!

This location and the people are wonderful!! They are always very friendly and helpful! The location is easy to access. Thank you so very much.

This location and the people are wonderful!

This location and the people are wonderful!! They are always very friendly and helpful! The location is easy to access. Thank you so very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

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The salesman was extremely helpful and not at all pushy.

The salesman was extremely helpful and not at all pushy. His Name is Jason Donaldson. I would highly recommend him and Subaru.

The salesman was extremely helpful and not at all pushy.

The salesman was extremely helpful and not at all pushy. His Name is Jason Donaldson. I would highly recommend him and Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

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