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Very good experience
It was a very professional dealership, all the people were very knowledgeable and very helpful. I drove down from Princeton West Virginia to buy a Tacoma pickup. I would definitely recommend this dealership to anyone wanting to purchase a new or pre-owned Toyota car or truck. Very pleased. I would buy again from them in a heart beat.
Very satisfied with service we received
Bought a 2022 highlander from William at Moses and I feel he did a great job. He was friendly and very informative about the car. Thank you William for your help.
Very bad experience. was cheated!
Yesterday, I already made a deal thru the phone with the salesman. However, this morning I was notified that the vehicle was sold to another customer. So, please don't trust anybody in this dealership at least if you want to make a purchase remotely.
I bought a new Tacoma at Moses Toyota. I live 250 miles from the dealership near Danville, VA. Moses gave me the best deal. Moses brought the truck to me! My first choice for a vehicle purchase will always be Moses Cars in the future.
Hi Barbara! Thank you for your 5-star review of our sales department. I'm glad our staff made things so convenient for you. We look forward to seeing you again when you buy your next Toyota. Thank you for choosing Moses. We appreciate your business.
Horrible and very unprofessional. My windshield was...
Horrible and very unprofessional. My windshield was cracked while parked on the property as I was test driving a vehicle over a month ago and I have yet to receive a call from a top manager. I have made 4 trips to the lot to speak to someone and left 6 voicemails. I, as well as multiple family members have purchased vehicles from Moses for years. So, instead of making things right, they are willing to lose a family of business (thousands of dollars) for a $350 windshield replacement. I personally will never buy from here again nor recommend them to my friends or family. A simple phone call could have eliminated this unsatisfactory service. Clearly, this company needs to read up on customer satisfaction.
Trade in payoff
Traded in Toyota for Toyota, it’s been 60 days and my trade in still has not been paid by dealership, I’ve called financial management and left numerous messages with no return call. This trade in vehicle is still accumulating late fees and interest. This is unacceptable by anyone’s standards.
Jim, One of our managers will be contacting you to discuss and ultimately to resolve your issue. We regret this has taken longer than we normally take to resolve this type of issue. Your customer experience is very important to us and we value you as a customer. Thank you for being a customer of Moses Toyota. Moses Toyota of St. Albans
Moses Toyota gives great service:)
I visited Moses Toyota last week and purchased a new BMW SUV. I recieved great service. My salesperson was understanding to my families needs and was very personable. I recieved a great price for my trade in & a good deal on my new vehicle. I recommend Moses dealership.
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Regards, Ben Lewis - General Sales Manager
They posted a coupon for wiper blades priced at $19.99. When I show up to purchase they tell me it’s $19.99 each even though the coupon says wiper blades. The parts manager even called someone to clarify and he told them it needed to be changed because it wasn’t clear.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Steve Lilly | Service Manager
Why do you want me to contact you? You were the one I spoke to and said the coupon was wrong. I’ll just purchase my Tundra from Ball Toyota.
Customer interested in the 2019 Avalon.
The sales manager was slurping on a popsicle during the whole length of our meeting. Very unprofessional, especially by a grown man in his position.
Your concerns are taken very seriously and I would very much like to speak with you regarding what occurred. I would invite you to please contact me at your earliest convenience. Sincerely, Ben Lewis | General Sales Manager - firstname.lastname@example.org
Great service & great people took care of me 2day!
Becky was awesome. Answered my questions plus offered me information on my vehicle and the best part was how quickly she took care of me. I was very impressed. Thank you!
John, thank you for leaving us your positive review. I am pleased to hear that you were impressed with the service you received from Becky. If there is anything more that we can do please come back and see us again. Take care! Best regards, Steve Lilly | Service Manager