Reviews
Teacher
I bought a new Tacoma at Moses Toyota. I live 250 miles from the dealership near Danville, VA. Moses gave me the best deal. Moses brought the truck to me! My first choice for a vehicle purchase will always be Moses Cars in the future.
Hi Barbara! Thank you for your 5-star review of our sales department. I'm glad our staff made things so convenient for you. We look forward to seeing you again when you buy your next Toyota. Thank you for choosing Moses. We appreciate your business.
Trade in payoff
Traded in Toyota for Toyota, it’s been 60 days and my trade in still has not been paid by dealership, I’ve called financial management and left numerous messages with no return call. This trade in vehicle is still accumulating late fees and interest. This is unacceptable by anyone’s standards.
Jim, One of our managers will be contacting you to discuss and ultimately to resolve your issue. We regret this has taken longer than we normally take to resolve this type of issue. Your customer experience is very important to us and we value you as a customer. Thank you for being a customer of Moses Toyota. Moses Toyota of St. Albans
Customer interested in the 2019 Avalon.
The sales manager was slurping on a popsicle during the whole length of our meeting. Very unprofessional, especially by a grown man in his position.
Your concerns are taken very seriously and I would very much like to speak with you regarding what occurred. I would invite you to please contact me at your earliest convenience. Sincerely, Ben Lewis | General Sales Manager - benlewis@mosescars.com
Great service & great people took care of me 2day!
Becky was awesome. Answered my questions plus offered me information on my vehicle and the best part was how quickly she took care of me. I was very impressed. Thank you!
John, thank you for leaving us your positive review. I am pleased to hear that you were impressed with the service you received from Becky. If there is anything more that we can do please come back and see us again. Take care! Best regards, Steve Lilly | Service Manager
Clean and good service
I didn't have to wait very long and everything (as far as I know) was completed successfully. Friendly service employees.
Barbara, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Moses Toyota's Service Department. Best regards, Steve Lilly | Service Manager
Geat Customer Service
The overall experience was pleasant. We were scheduled within a reasonable amount of time for our 55,000 mile maintenance. Our appointment was on time and our vehicle was ready to go within a very reasonable time, even before we thought it would be. The staff is very courteous and friendly. Gary Walker is very knowledgeable and helpful and we appreciate him.
John, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Moses Toyota's Service Department. Best regards, Steve Lilly | Service Manager
Great service!
Gary always does such a great job explaining what the problem is with the car and the maintenance required and cost; and once completed, explaining what what maintenance was done on the car as well as future maintenance that might be required.
Thanks for your awesome review, Charles! I'm very happy to hear that Gary was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Steve Lilly | Service Manager
Service is always done professionally! Very clean!
Calling to schedule service is easy. Great people. Always helpful. Great facilities. Service is done within minutes of the time they tell you!
Thank you so much for taking the time to share your feedback with us, Dereck. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Best regards, Steve Lilly | Service Manager
Excellent Experience. Will definite return.
Pete (our sales professional) was excellent and able to answer all of our questions to our satisfaction. He was thorough and very efficient throughout the whole process of buying the new RAV4 Hybrid.
John, your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Pete was able to meet your needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Thanks for choosing Moses Toyota! Best regards, Ben Lewis | General Sales Manager
Fast service
My car was ready before the complementary coffee was cool enough to drink. Much faster than I expected. Thank you.
Jennifer, thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. Thank you for choosing Moses Toyota 's Service Department. Best regards, Steve Lilly | Service Manager