Big M Superstore

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
94 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    February 7, 2020

    Found a truck I liked online. The price was close to what I wanted to spend. Went in to test drive and I liked it more than I thought considering I haven’t... been a fan of the brand in the past. Told the salesman what we would pay before going into the office. They sent 4 people to our table to try to change our mind on the price because they wanted more. We couldn’t come to a price to make both parties happy but we did find out later that the price advertised is only if you bring a trade (that part wasn’t advertised). We would not have gone in if we had known that the actual asking price was $1000 more than advertised

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 4, 2019

    Big M gave a potential buyer a car to drive. Potential driver did not have insurance and hit my car. Big M Chrysler states that they are not liable even... though it was their car and she didn't have insurance. I got their insurance information and have filed a claim. I'm waiting till they investigate even though there is a police report, pictures and a witness. Is it that hard to do the right thing?!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 16, 2017

    Staff was really great. Very nice. Did not end up buying a jeep because they had jacked it up from the time I saw it online and the time I got there.... Really wasn't my taste. Still looking for the perfect jeep and will go back if they get it in.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 4, 2019

    Loving my new 2019 Ram Laramie! I'm located in Troy, Alabama and found the great deal on the net. I've traded trucks every few years for a long time now... with many dealers. Called and spoke to Ryan #RYANSREALDEALS and had the numbers I wanted quick. Worked the deal out over text and few calls. Ron with the finance is one of the best I've ever dealt with! (and that's a lot!) Spoke with Becky the sales manager a few times and she was great also! Agreed to deal on Tuesday afternoon and Friday 8 hrs away my truck was delivered to my driveway by two of the nicest people! Thank you Big M for a great deal and great service!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 2, 2019

    Robbie sapp took great care of us taken care of and into an great vehicle! Highly recommend, would buy again. Great everall experience with big m

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2019

    You rock! Thanks soooo much for making the car buying processes easy and care free!! I will definitely recommend Big M and Ronnie to anyone and everyone!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2019

    Hands down this man has made me have faith in buying cars again! Got me possibly the best deal i could’ve gotten for my vehicle and the process was so... smooth and fast!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2019

    Ronnie was friendly and attentive. Not pushy at all. He only showed me vehicles I said I wanted. Best car buying experience in my life.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 23, 2019

    I wanted a new car, I came home with a new Jeep thanks to Joshua Cornett!! I contacted someone through Facebook. She was awesome! Josh sent me a video... message introducing himself which calmed my nerves a little. I met with Josh and he listened and understood my needs. We worked hardThat meant a lot! Josh is sincere and does not treat his clients as just anyone!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 18, 2019

    Drive 3 hours from Columbus, Ohio to Big M for a Jeep Cherokee that I was pre-approved for through CapitolOne Auto Navigator. I have sat in the dealer... lobby from 1:15 until 6:15 while I write this review. I was told the delay was because a Chrysler Capital system was down. One of the finance people just came over to tell me they can’t honor the CapitoOne agreement because I do not qualify for all of the rebates. There hour drive, 5 hours in the lobby, to tell me I need to put $4,500 down on the car.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
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