Found a truck I liked online. The price was close to what I wanted to spend. Went in to test drive and I liked it more than I thought considering I haven’t... been a fan of the brand in the past. Told the salesman what we would pay before going into the office. They sent 4 people to our table to try to change our mind on the price because they wanted more. We couldn’t come to a price to make both parties happy but we did find out later that the price advertised is only if you bring a trade (that part wasn’t advertised). We would not have gone in if we had known that the actual asking price was $1000 more than advertised
Big M gave a potential buyer a car to drive. Potential driver did not have insurance and hit my car. Big M Chrysler states that they are not liable even... though it was their car and she didn't have insurance. I got their insurance information and have filed a claim. I'm waiting till they investigate even though there is a police report, pictures and a witness. Is it that hard to do the right thing?!
Staff was really great. Very nice. Did not end up buying a jeep because they had jacked it up from the time I saw it online and the time I got there.... Really wasn't my taste. Still looking for the perfect jeep and will go back if they get it in.
Loving my new 2019 Ram Laramie! I'm located in Troy, Alabama and found the great deal on the net. I've traded trucks every few years for a long time now... with many dealers. Called and spoke to Ryan #RYANSREALDEALS and had the numbers I wanted quick. Worked the deal out over text and few calls. Ron with the finance is one of the best I've ever dealt with! (and that's a lot!) Spoke with Becky the sales manager a few times and she was great also! Agreed to deal on Tuesday afternoon and Friday 8 hrs away my truck was delivered to my driveway by two of the nicest people! Thank you Big M for a great deal and great service!
Robbie sapp took great care of us taken care of and into an great vehicle! Highly recommend, would buy again. Great everall experience with big m
You rock! Thanks soooo much for making the car buying processes easy and care free!! I will definitely recommend Big M and Ronnie to anyone and everyone!
Hands down this man has made me have faith in buying cars again! Got me possibly the best deal i could’ve gotten for my vehicle and the process was so... smooth and fast!!!
Ronnie was friendly and attentive. Not pushy at all. He only showed me vehicles I said I wanted. Best car buying experience in my life.
I wanted a new car, I came home with a new Jeep thanks to Joshua Cornett!! I contacted someone through Facebook. She was awesome! Josh sent me a video... message introducing himself which calmed my nerves a little. I met with Josh and he listened and understood my needs. We worked hardThat meant a lot! Josh is sincere and does not treat his clients as just anyone!
Drive 3 hours from Columbus, Ohio to Big M for a Jeep Cherokee that I was pre-approved for through CapitolOne Auto Navigator. I have sat in the dealer... lobby from 1:15 until 6:15 while I write this review. I was told the delay was because a Chrysler Capital system was down. One of the finance people just came over to tell me they can’t honor the CapitoOne agreement because I do not qualify for all of the rebates. There hour drive, 5 hours in the lobby, to tell me I need to put $4,500 down on the car.