Tony Serra Highland Nissan

2.7 out of 5 2.7

Reviews

2.7 out of 5 2.7
7 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 29, 2019

    They treat customer very friendly while buying car, once walked out then we can see their real faces, I ended up losing huge money by paying to Nissan... finance because of them and they are telling they are not responsible for, my credit scores got screwed up, they ignore your phone calls and very rude when I walked in dealership. While I was buying a car a few customers suggested be careful, but I didn’t listen, eventually ended up with losing lots of money. They deserve for MINUS STAR RATING.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    September 4, 2018

    I leased a 2018 Nissan Rogue last week and I couldn't be more pleased with the transaction. I was extremely surprised at how stress free they made it.... The entire process took less than an hour and a half. Marcus was a great sales guy. He took the time to really explain everything to me. This was my first leased vehicle and I definitely recommend them to everyone!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 2.0 out of 5
    June 28, 2018

    Went to the dealer to see a vehicle advertised on their website. When I arrived, I was told the vehicle was no longer there. After some questioning I was... told the vehicle had been sent to Alabama some time ago. The fact that it was still on their website was a mistake. Both the salesman and the sales manager assured me they were taking that listing off their website immediately. Then they proceeded to work me on a new car sale instead. Three days later, that phantom vehicle was still listed on their website. Obviously that was intentional and not a mistake.

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    4.0 out of 5
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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Sorry, that your experience was bad. The title is held here and because of this it still shows on our inventory. We are in the process of fixing this ...issue. Thank you for taking the time to fill this out for us. We are always looking to improve and I am forwarding this on to Management.

  • 5.0 out of 5
    July 24, 2017

    sales was very professional and helpful in my decision making. negotiated price with me as well.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 2.0 out of 5
    May 21, 2017

    Recently bought a used car from here and they literally put no effort into the car before handing it over. I could tell someone had attempted to vacuum... it out because I found the floor mats all in the back of the car. The exterior was definitely not washed and to top it all of the low fuel light came on before I even got home (about 10 miles away). Also the financing person was super salesy trying to up-sell a 3k after market warranty. Just would not take no for an answer and tried to bury the price in payments.

    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 3 found this review helpful. Did you?
  • 4.0 out of 5
    February 17, 2017

    Excellent attention, open to help us and to gave us the the complete information related with the cars.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 4.0 out of 5
    July 23, 2016

    Salesman Mike was extremely easy to work with. I work as manager in a facility office. This facility was sharp to say the least. The salesman Mike, was... laid back and cool. Most important, he worked with me on the price.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?