Balise Kia West Springfield

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Balise Kia West Springfield Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

12:00 PM - 4:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 8:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2016

Balise Kia Wants To Help You Capture That Feeling

...


There's nothing quite like pulling off of the lot in a flashy new Kia. It's something that stays with you for a long time and changes the way you look at your daily driving experiences. Here at Balise Kia, we know and appreciate this enduring feeling that driving a Kia can create. We want to capture that feeling and deliver it to you time and time again, with the help of our vast lineup of new and pre-owned vehicles. Take the next step towards owning the Kia model you've been daydreaming about for months by stopping into Balise Kia. We can't wait to assist you!

"You'll Do Better At Balise!"

Service

Wheel Balance

$59.95 and up*

Oil, Filter Change

$54.95 and up*

Tire Rotation

$29.95 and up*

Wheel Alignment (AWD)

$89.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
61 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 17, 2019

    Made an appointment to have a headlight bulb replaced. After 1 hour I was told they didn’t have the but it would arrive in 10 min. Half an hour I checked... again and was told they had been sent the wrong bulb. Another half hour to get the right one and install it. Very bad in every way.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2019

    Went in to look for a preowned Soul. Megan assisted me and helped me with every step of the way! I got exactly what I wanted. If your looking for a new... car I would highly recommend Megan!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 13, 2019

    the process of buying a car is usually stressful and fills me with anxiety as I don’t want to hear car spiels and get the run around. Megan Dimo made the... process easy and stress free. I went in to look at one specific car, after test driving she mentioned a different one a 2015 Kia Forte. I loved it and signed that night. I’m absolutely in love with my car and I’m usually a SUV vehicle person, but do not regret getting this car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2019

    Megan greeted Us at the door. She was great every step of the way. She answered all of our questions. It has been over 20 years since we bought a car.... Megan made it so easy for us. We would recommend her to all friends and family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2019

    Excellent customer service! Megan was able to answer my questions and more than willing to work with my requests. I’m very excited for another Kia Soul.... I would highly recommend Megan to all friends and family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 28, 2019

    Had been looking on cars.com for a vehicle, found a great deal on an Elantra. Contacted dealership, was told it was available, tried to coordinate a day... and time to go look at it as I live a two hour drive away. On the day I was going to look at it, was told that sales had noticed a dent and so it was sent to the body shop and that it wouldn’t be available to look at today. I said that was fine and I’d try to go the following day, but to let me know if it was out of the shop before the sales department closed at 8 pm as I would still make an effort to look at it if I could swing the two hour drive before they closed. No response until the next day when I was informed that someone had come in and bought it apparently while it was in the body shop and unavailable to see or test drive. What a joke and a complete waste of my time.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Shawn, thank you for taking the time to share your feedback with us. Another customer came in and didn't care about the dent. We apologize for any inc...onvenience caused by this. We are always getting new inventory in and would be happy to let you know when a car comes in that matches your criteria.

  • 4.0 out of 5
    August 27, 2019

    I bought my car 8/13/19, it’s a used 2016 Kia Sorento. Barry made sure my issues are being addressed in a timely manner. I can rest assure if anything... pops up he’ll stay on top of it.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 28, 2019

    Bought used 2018 Kia in May 2019.It needed car seat repair and only had one key fab. Adam in Parts dept. said he would order key fab and drivers seat... would be repaired. After failed attempt to repair cigarette burn in drivers seat, a new seat was ordered. WAS TOLD I WOULD BE CALLED WHEN SEAT CAME IN.and key fab also. Called 2 weeks later, seat was waiting..noone had called. Beth, head of service department also made me a key fab at the dealership a day later after telling her I was not comfortable with only one key fab. Next episode..driving in from R.I. heard noise from right rear wheel. Took to Kia dealership. Adam stated mud flap had come loose and wheel had "eaten it up". He said he would order a new one and would call me. Called a week later, Adam said "I told you I would call you when it came in and it's not in yet, but I will book you for service anyway on Monday,7/29 at 3 pm. It's a 2 hr. drive for me to get to Kia dealership from R.I. Called Parts Dept. from R.I. regarding mud flap..NO HISTORY OF MUD FLAP BEING ORDERED. Called Beth again and she could not find order that Adma said he made. Beth now ordering mud flap. There seems to be a total lack of communication between Parts and Service...I have spoken to the Manager of Kia, Mike Spanill regarding my experiences with Kia Service Department... I would not buy a car here again..If you do, take it to another dealership for service. Beth was professional and wonderful straightening out everything....but Parts? Adam?

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 22, 2019

    Barry and James were very nice to deal with. Barry did a great job at making sure we had no questions or concerns and said he is available if anything... comes up. I like that there was no pressure to buy something we didn't want or couldn't afford.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 16, 2019

    My sales representative Sean O’donald from KIA in Westspringfeild, ma truly listened to me snd help me with the needs I could afford. He went over and... beyond with the loan advisor to help me get the best deal possible for my credit and financial need. They truly made me feel important and pride of purchasing my new vehicle with them. I have went to 4 orher dealers and no one came close to KIA!!! Thanks Again!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews