Pike County Ford

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 19, 2018

    twice I’ve had them tell me I had to replace something on my vehicle thT wasn’t broke. The second time an 1800 dollar fix! They lied they try to scam people... in thinking something is wrong with their vehicle. The first vehicle I took to them and my truck was having issues with starting. That said it was my starter. I had it replaced by them and after that I still had issues. I took it back to them twice and no fix! They said nothing was wrong. I took it else where in Troy and it was fixed immediately. It was a 90 dollar fix. I spent hundreds with ford before that!!! My husband just took his truck that he had just bought from them a few months before that. He took it in because his air conditioner wasn’t blowing cold. That visit cost my husband almost 400 dollars. They told him that he had a leak that was going to cost him 1800.00 dollars to fix it!!! In which my husband left and gave them a few words! We took the truck to a mechanic in Florida who only charged us 45 dollars to put Freon on is truck! Nothing wrong at all! They are scammers!!!!! Beware take your buisness elsewhere!!!!!

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Angel, we are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll reach ou...t to our Service Director, John George at (210) 269-2214 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 2.0 out of 5
    July 16, 2018

    Car we looked at this weekend we went to purchase. Lots things wrong with it. It was filthy. Salesman knew very little about the car. Employee apparently... used it for their daily driver for the mileage was 700+ miles over what was listed on their site. Felt duped by this dealership. Won't return nor anybody I know.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to discuss this with you. Plea...se reach out to General Manager, Jason LaMarre at (850) 960-6240 at your earliest convenience to discuss how we can turn your experience into a positive one.

  • August 11, 2017

    We bought our Grandson a car from Pike County Ford and had a great time doing it! Thanks to Daniel Macias and Bobby Miller for being so nice and informative... during this experience .We surprised our Grandson with the car and he loved it,thanks again,Wayne and Lynn Wilson

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wayne, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for you! ...Safe travels!

  • 5.0 out of 5
    March 27, 2018

    We purchased 2 new Ford vehicles from Pike County Ford and found that this dealership was the best around! If you are looking to purchase a new or used... vehicle please give Pike County Ford a chance to make you buying experience easy! Special Thanks to the entire staff at Pike County Ford!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had an easy buying experience with us! As one of our valued customers, we want t...o sincerely thank you for your business and we hope to see you here again down the road!

  • 1.0 out of 5
    December 12, 2017

    I will never do business with this ford dealership in Troy al! Horrible service department!!!!

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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're extremely disappointed to hear about your negative experience with our service department. Please reach out to our Service Director, John George..., at (210) 269-2214 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

  • 1.0 out of 5
    December 4, 2017

    DO NOT BUY A CAR FROM THEM. They tried to sell me a jeep that had things broken on it and said they could get them fixed "at a cost to me". Worst dealership... i have ever been too

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mark, we are so disappointed to learn of this situation you have described. We hold ourselves to a higher standard than this and we deeply regret to h...ear that it was not reflected during your experience. Please call our General Manager, Jason LaMarre directly at (850) 960-6240 and we will do our best to make this better. We hope to hear from you soon.

  • 1.0 out of 5
    February 19, 2017

    Service department stated "has bad oil leak", but did not have time to deal with it. Took truck elsewhere and had no sign of an oil leak then or now. Showed... lights and brakes were checked and okay. Noticed headlight out when driving home and brake pads need replacement. Will go elsewhere for service.

    3.0 out of 5
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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing this recent experience with us. If you'd be willing, our Service Director, John George, would like to speak with you at (210) 26...9-2214 to discuss ways to improve your experience with Pike County Ford moving forward. Thank you for your input, and we hope to hear from you soon.

  • 4.0 out of 5
    December 7, 2016

    It was a smooth activity. Our salesman walked us through and helped us get the best deal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 6, 2016

    Our shopping and buying experience with Pike County Ford was great. The salesman was knowledgeable, helpful and displayed wonderful patience. The general... manager was also kind, respectful and patient with us. Great experience with everyone at Pike County Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?