Can’t speak for buying a car but I can definitely say the service department is a joke. Based on this event we will never buy a car here. They had my... car for over 2 months with no communication. Me or my wife would call about a once a week for an update and they’d tell us they needed to speak with their regional service manager about a noise issue from the right rear suspension. On and on this went, literally for 2 months. At some point they blamed the part they needed being on backorder. They made us pick up the car before hurricane Dorian for liability reasons and a week and a half later called to say this magical part had arrived. Turns out it was a shock and a spring. The most basic of suspension components. It took almost 3 months to decide to replace those parts? Seriously? I pick it up feeling hopeful that this frustrating saga is over with and the issue is fixed. Nope. Worse than before. Go back by and Jay (who is a nice guy) promises me they’ll get it taken care of. I send a video of the noise issue plain as day. I wait over a week and call back in on a Monday after once again having heard nothing from them. Jay tells me I need to speak with the service manager, Jennifer, but she’s at lunch and he’ll have her call me back. Call back Friday afternoon (exactly two weeks later) and speak with him. He puts me on hold to go find her. Comes back and says “I know we both heard the sound in the video, but she can’t hear it.” Basically, she won’t even show me the decency of taking my call. I’ve been beyond patient up until this point with their many shortcomings. He asks me to bring it back in and go for a ride along with both the tech and her. I’m now 3 months in to this issue and 2.5 months without the car. I have no more patience left for them and their inability to replicate the noise, when I can replicate it with ease every single day. The video I was courteous enough to record demonstrated the sound over and over again in succession. I’m now going to Kia corporate and will be working with the mid-Atlantic rep to pursue a resolution as well as file a warranty repair failure complaint against Kia of NB.
Great customer service each and every time! The buying process was fantastic and easy. The service work is done right the first time and in a timely manner.... Courtesy transportation is offered every time my vehicle is serviced to make my life more convenient while I wait. Keep up the great work!
Received another call from Newbern Mazda Kia, asking that I come look at there vehicle. I informed him that my previous conversation with his company... ended because they refused to answer my question. What was the question he asked? What did you pay for the vehicle? Claimed he’s only ask $900 over what they gave for it. Nice round number. Here’s the kicker the last associate offered $1000 off of the internet price. Advice: I’m not in a pickle for a vehicle and I’m not going to make dealers rich any more. A fair amount of transparency is in order to insure a fair deal not just for the dealer but also for the consumer. No one is watching out for us. Don’t think for a minute that NADA and all those other price deciders are what the dealers are paying. It’s no where close. You get bent when your trading just for them to make round figures of profit. Start asking to see the cost sheet ( what they paid) or the trade in value. Legally required to answer you with written proof. Work back wards. Don’t get emotionally attached to the vehicle. Don’t live above your means.
Mike did an excellent job getting me into my new Kia Soul.. financier worked hard to get me where I needed to be.. Thank you
Rob did an excellent job and was very informative. I purchased a 2018 KIA SORENTO that will fit our needs. He spent time with us going over some of the... features this SUV has. We are excited to have this new vehicle and plan to drive it for a long time.
JT Taylor made our car shopping experience enjoyable - not pushy and very patient. We drove away with a new car that we wouldn't have bought otherwise.
JT Taylor is just the kind of guy that makes car buying a pleasant experience. No pressure and a friendly attitude. We would not have bought our new... CX5 had it not been for him. By the way. Can't wait to see your new showroom.
Dealership was wonderful! Service was promptly and satisfactorily completed. Staff was knowledgeable, courteous and friendly. We will continue to buy... and service our vehicles from KIA of New Bern.
I got the car & color I wanted & the process of negotiation wasn't too long
Mike, and the team was very nice, and took care of everything.