Nissan of Rockwall

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
596 lifetime reviews. Includes reviews of Nissan of Rockwall from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 27, 2020

    Had a great experience. Dario was very helpful. Everyone was courteous and friendly. Never felt pressured. Dario will take care of your car shopping needs.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience here with Jay. Thank you so much for your feedback! It means a lot to us when we are ...recognized for a job well done. We value you and thank you so much for your business! Again...we are so happy to read such a great review about us, at Nissan Of Rockwall. If you have further needs or questions, please reach out! please reply at: greg_amos@hotmail.com or 832-928-3520 Sincerely, Greg Amos Nissan of Rockwall 832-928-3520

  • 1.0 out of 5
    January 12, 2020

    We purchased a Nissan Rogue in September and were assured the plated would be mailed. Now after not mailing and no contact our kid has been pulled over... twice for expired plates. Called and internet manager told my wife it was up to her. She thought of course it is up to the customer to make sure Nissan of Rockwall does their job. She won't shop here any more. They assured her they would be overnighted but failed again. I guess we will drive an hour an do the work for them again.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • March 20, 2019

    My salesman Francisco Quazado was fantastic! Very professional and knowledgeable. Huge showroom and selection of cars! Ever price range available with... plenty of choices. Highly recommended!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Djclapper, we're glad you had such a wonderful experience with us! Thank you for your business and welcome to the family! Dorothy Hogue Owner Loyalt...y Manager Nissan of Rockwall 214.771.5151 Dmichelle@nissanofrockwall.com

  • 1.0 out of 5
    October 19, 2019

    BUYERS BEWARE!!!! Just before you are about to confirm the deal they cleverly try and sneak in an amount of $516.00 for TLP(Total Loss Protection). I unfortunately... had the displeasure of dealing with Rigo Rojas. My advice to all of you buyers, get a cost breakdown of the deal in writing including the interest rate if you are financing before you attempt to walk into Nissan Rockwall's "PIT"

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Jared Jankelow, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. I've ...seen that you have spoken with Jessica, here at the dealership. This is Greg, if there is anything I can do ... please feel free to touch base with me. Greg Amos 832-928-3520

  • 1.0 out of 5
    September 30, 2019

    Monday September 30, 2019 Let me start by saying how disappointed I am in Rockwall Nissan and how much I hate being lied to. I called on Wednesday September... 25, 2019 and spoke with a receptionist who connected me with the parts department. I spoke with what I believe to be the manager of that department. I advised him that I needed to find out how to update the navigation system on my 2015 Altima and was very unfamiliar with any of the systems since I drive a Ford F150. This car was purchased for my daughter. The manager said it was an easy process and for me to come by and he would update it for me at no cost. So, on Monday September 30, 2019 I drove all the way from Forney Texas to Rockwall Nissan just to meet with this person. Upon my arrival, "NO ONE" at the parts counter wanted to help me. I stood there for 10+ minutes before I finally spoke up and asked one of the ladies for help and told them about my situation. After another 10 minutes a bearded male came up to the counter and said it wasn't him that I spoke with but the manager and he would ask him what I needed to do. Within a few minutes the bearded male came back and said that the parts manager was not available to help and that I would need to go over to the service department. Ok, so I was lied to by the parts manager, (evidentially he can't help me after all or just doesn't want to). I then went to the service department and once again, had to stand around for another 10 minutes before a white male finally got tired of talking to another employee about the weather and current working conditions and he decided to see what I wanted, as if I were bothering him in some way. When I informed him of why I was there, all he would tell me was that I needed to call this number and order a new SD card and would not help me any other way. I say this to the owner(s) of Rockwall Nissan, I would start by conducting an investigation into the conduct of my employees and how they handle customer service. This is the worst I have seen since the Bledsoe Dodge days. If you have video and audio, please review it. This started when I called and was told by the parts manager to come by and he would update it the map on the navigation system. That was a lie! You have to purchase an updated SD card from Nissan and have it shipped to your house at a cost of $149.00. I don't appreciate being lied to or mislead in anyway and the employees did just that. Let me go ahead and tell you that I will never come back to Rockwall Nissan for any reason. You could have made a friend and customer by welcoming me when I first stepped through the door but instead, I was treated like a leper. The employees lack training and accountable supervision. Take a page from Christian Brothers Automotive. Treat every customer the way you would want your mother or grandfather to be treated, "like family", not like a leper. Boyd Brock

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    September 17, 2019

    In my previous review I stated that the salesman had a moment of honestly. To clarify, he did not say his managers were lying, he just said that the price... of the vehicle would change again if we didn’t finance through Nissan. This bit of information was omitted by the management staff. At no point do I want to indicate that the salesman lied to us.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    September 14, 2019

    Drove from SE Oklahoma because they have the best prices listed on cars.com. Upon arrival they explained that the $44,xxx wasn’t entirely accurate and... the add on price was actually $50,xxx. I walked out and was headed back home when they called and said they would get to the dollar amount they advertised. I explained I would come back the next day but the next day the salesman had a moment of honesty and let us know that the sales manager wasn’t being real honest with us about the 2nd offer either. I have decided to shop local. I would absolutely not recommend this dealership for anything.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dissatisfied, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

  • 1.0 out of 5
    August 10, 2019

    I checked availability and pricing of a used vehicle here, then when I arrived they told me the price was no good because they had found an issue with... the a/c system so the price would be increased $1400. I tried to negotiate the $1400 amount but the sales manager wouldn’t agree to work with me. I would not recommend doing business with this dealership to anyone.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Jpyle, we regret to hear that your experience with us was not a more positive one.

  • 5.0 out of 5
    July 31, 2019

    If you are looking for a car Nissan of Rockwall is your place!! Our car salesman was Nate Barrett and he went above and beyond to get us in the car we... wanted!! The best customer service we have ever experienced when purchasing a car!! Go see Nate!!! Our next car purchase will definitely be from Nissan Rockwall!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 1.0 out of 5
    June 17, 2019

    I was trying to purchase a 2018 Maxima I put in the application and I didn’t hear from them for days . Then I was called and told the person I was dealing... with was no longer with the company so I got a new representative. I was told he would be my point of contact from then own it’s been four days not only have I not heard from him but they won’t even return my phone call I think this is very poor service whether I get the vehicle approved or not they could at least call and let me know poor poor service. I guess he’s no longer with the company either hummm

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    William Harris, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope... you are willing to give us another chance. Please reach out to us at (972) 961-9888 so we can work towards a resolution. Dorothy Hogue Owner Loyalty Manager 214.771.5151 Dmichelle@nissanofrockwall.com

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