Nissan of Rockwall Hours
Fenton Nissan of Rockwall is proud to serve drivers from all over Mesquite, Rowlett, Garland, and Dallas, TX. If you are
in the greater Dallas, TX area and are looking for a new Nissan for sale, head down to Fenton Nissan in Rockwall, TX. Fenton Nissan of Rockwall is ready to help you find a great new Nissan!
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In my previous review I stated that the salesman had a moment of honestly. To clarify, he did not say his managers were lying, he just said that the price... of the vehicle would change again if we didn’t finance through Nissan. This bit of information was omitted by the management staff. At no point do I want to indicate that the salesman lied to us.
Drove from SE Oklahoma because they have the best prices listed on cars.com. Upon arrival they explained that the $44,xxx wasn’t entirely accurate and... the add on price was actually $50,xxx. I walked out and was headed back home when they called and said they would get to the dollar amount they advertised. I explained I would come back the next day but the next day the salesman had a moment of honesty and let us know that the sales manager wasn’t being real honest with us about the 2nd offer either. I have decided to shop local. I would absolutely not recommend this dealership for anything.
Salesman was very polite,professional ,and nonconfrontational. I enjoyed my entire experience. They made sure to walk me through new vehicle and tour facility... to ensure I knew where to go for service etc.
I checked availability and pricing of a used vehicle here, then when I arrived they told me the price was no good because they had found an issue with... the a/c system so the price would be increased $1400. I tried to negotiate the $1400 amount but the sales manager wouldn’t agree to work with me. I would not recommend doing business with this dealership to anyone.
Jpyle, we regret to hear that your experience with us was not a more positive one.
If you are looking for a car Nissan of Rockwall is your place!! Our car salesman was Nate Barrett and he went above and beyond to get us in the car we... wanted!! The best customer service we have ever experienced when purchasing a car!! Go see Nate!!! Our next car purchase will definitely be from Nissan Rockwall!!!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
I was trying to purchase a 2018 Maxima I put in the application and I didn’t hear from them for days . Then I was called and told the person I was dealing... with was no longer with the company so I got a new representative. I was told he would be my point of contact from then own it’s been four days not only have I not heard from him but they won’t even return my phone call I think this is very poor service whether I get the vehicle approved or not they could at least call and let me know poor poor service. I guess he’s no longer with the company either hummm
William Harris, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope... you are willing to give us another chance. Please reach out to us at (972) 961-9888 so we can work towards a resolution. Dorothy Hogue Owner Loyalty Manager 214.771.5151 Dmichelle@nissanofrockwall.com
I live in Gilbert, Arizona but just bought a 2019 Frontier Pro-4X from this dealership because I actually got a much better equipped truck for less money... than any dealership in the Phoenix area could offer. I would especially like to note 3 great employees who all went over and above to complete this sale. Jett Reed (manager), Mike Passaro (sales), and (finance). The truck was transported to my home and I couldn't be happier from my first phone call to my last!
I bought a 2018 Nissan Rogue with 2800 miles, they labeled it as new. I took it back the next day because it has some scratches, paint chips and swirls... marks. They gave me a "We owe you" form, promising to take care of all the details. They had the car for a week, I went to pick it up today and the car looked worst than before. I asked to speak with the general manager, he was rude and disrespectful He asked the sale person to open the door, that they were done with me. He told me and my wife to take the car, leave and sue him. they treated us like trash. I asked to speak to the general manager and he pointed to the door and said leave. His name was Greg Amos (Sales manager). They won't take responsibility for the car or the terrible repairs.
My experience started out good. I had been texting back-and-forth to a lady that works there telling her that we live 2 1/2 hrs away. I laid it all out... to her giving my trade in information, what we were wanting and how much we could pay. I filled out an application so we could be preapproved so we wouldn't drive all that way with two kids to just waste our time. She replied that she spoke with the general manager and he said we were good candidates to drive off with a new vehicle. I stressed it out to her multiple times that if they couldn't succeed we wouldn't drive that way and waste anybody's time. She again said that we were good candidates to get what we wanted and that it wasnt unreasonable what we wanted. So 2 1/2 hours later we test drove the vehicle and fell in love with it along with the kids. Come down to the paperwork and they couldn't make it worth our while. Now I understand they need/want to make the sell but when you just try and reel us in like that and not successful it pisses me off. I felt like I was lied to and that she didn't care that we dragged our whole family out and wasted 6 hours for nothing. On the upside the sells man tried his best to get us in the vehicle but it wasn't what we could afford which is on us. I'm upset and disappointed of the service this lady provided. She lied!
We are disappointed to hear that you did not have a more positive experience with us at Nissan of Rockwall. Thank you for bringing this to our attenti...on. We will use your comments to refine our efforts to ensure this issue does not happen again. Here at Nissan of Rockwall, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (972) 961-9888 to discuss ways we can better serve you in the future. Dorothy Hogue Owner Loyalty Manager Nissan of Rockwall 214.771.5151 Dmichelle@nissanofrockwall.com
RUN RUN RUN!!! Go anywhere but here! Gave them one star since ZERO wasn’t an option! Called texted emailed about vehicles they “said” they had on the lot.... Good deals excited about getting there and checking them out. Even the night before we were going, MIKE the sales manager, said they had it and 1800 more! Sound great...almost too good to be true! Well guess what? It was! Got there, went inside, was given to a typical shady sales person, we told him why we were there, guess what he couldn’t find and said was sold last week? The vehicle that we were told was still there the night before! So he finally finds “SHADY LYING MIKE” who comes over and gives an excuse of the internet sales must not have removed it...BS but whatever! So he says he has some other good deals that he hoped we take advantage of since we came so far to find a vehicle. Well we were there so we said show us what you have but here’s our budget, the other shady sales person totally disrespected us by saying “well for the price you want to pay we can’t get you into an Armada but we can get you into a new Rogue”! I laughed in his shady face and we all got up and walked out and left! Laughing loud the entire way out to my car! Point to this story...do not go to rockwall Nissan, run, hide, go anywhere else. I have a friend who lives in rockwall and when I told him I found a good deal at rockwall Nissan and we are going to see the car this weekend, he laughed and said there’s two words you don’t hear to often “rockwall and good deal”. If you want a good car buying experience and dread it the way I do, don’t make it worse by going to rockwall Nissan!
Zwnorthlake, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are ...willing to give us another chance, please reach out to us at (972) 961-9888 to speak to our manager directly. Dorothy Hogue Owner Loyalty Manager Nissan of Rockwall 214.771.5151 Dmichelle@nissanofrockwall.com