Ford of Greenfield

3.0 out of 5 3.0

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.0 out of 5 3.0
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 17, 2019

    wonderful experience, not pushy. Craig and Shane took excellent care of us and we didn't feel pressured to buy. Got a great deal on a new Rav4

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review our dealership! We pride ourselves on our customer service and we are so glad we hit the mark!

  • 1.0 out of 5
    March 20, 2018

    Look up car salesman in a dictionary and there is a picture of everyone working here, salesman, sales manager you name it. went to buy a specific car... but kept pushing me on something I am guessing they wanted to move. Purchased what I want easily from another dealer

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    I am so sorry to hear about your unfortunate experience. We pride ourselves on our exceptional customer service and I am surprised and disappointed to... hear the we didn't hit our mark. I really appreciate your feedback and hope you do give us the chance to make it right. My name is Jennifer Weeks and I am the Marketing Director at Ford & Toyota of Greenfield. You can reach me directly at jlapointe-weeks@fathers-sons.com and I will work with you to mitigate the situation. I do hope you don't judge the entire organization by this one experience. We strive to create a fantastic customer experience. Again, feel free to reach out to me directly if you ever have any questions or if there is anything we can to to help remedy your experience.

  • 5.0 out of 5
    August 25, 2017

    Purchased a new explorer from best local dealership with best service center, best sales and service people. My husband and I both purchased new vehicles... and service outstanding! They are quick and efficient in doing all needed work! Love new waiting area and friendliness of staff. Mark in sales great attention to detail and our needs. Thanks to Mr. Brozowski in service when I called like the Geico commercial " I have a FLAT tire" help!!! He told me what to do and I was on my way.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    November 30, 2016

    They had a used Tacoma for sale and I had an appointment to look at it at 1pm after contacting a salesman at the dealership the day before and morning... of. When I got there - after driving 2.5 hours they told me it had already been sold. Very poor service and communication on inventory availability.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 7 found this review helpful. Did you?
    Dealer Response

    Eli, I am sorry for your experience at our dealership. We work hard to make sure ALL of our customers drive away happy and 100% satisfied. But we ar...e human too and sometimes mistakes happen. If there is anything we can do make this up to you please reach out to me and I will do my best to make things right. Thanks! -David

  • 5.0 out of 5
    October 27, 2016

    I am a long time Toyota owner. I was recently the victim of an auto theft of my 2005 Sienna van. It had 230,000 miles and would have easily made 300,000.... I went to Greenfield where Ive had that vehicle serviced for 11 years. The salesman Shane Barbato was so helpful in guiding me through the new car buying process. He was patient, well informed about the various models, and readily available to answer all my questions. a week after the theft I drove off with a new Vehicle, 2016 Highlander and couldn't be more pleased with the car and the process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?