BMW of Southpoint

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
301 lifetime reviews.

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  • 5.0 out of 5
    April 13, 2021

    Great welcome by Malcolm. Prompt service. Comfortable waiting area. And by the way the Parts team does a super job also. An impressively customer focused... team. Many thanks!

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    Came in for service or repair
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    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 13, 2021

    While I normally see Anthony as my service provider (who is amazing), yesterday I got to work with Rebecca! I always feel like I may be taken advantage... of at car dealerships because I'm a female...Rebecca took the time to explain things to me and share the necessary services that I needed to ensure that I'm safe on the road and that my car does not have major issues down the road! This dealership is like a second home. I feel beyond comfortable and satisfied every time I go! I appreciate all the knowledge and support that the service providers share!

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  • 5.0 out of 5
    April 12, 2021

    Jason and the service tech did an excellent job of getting all repairs and unplaced repairs done in a timely manner so that I could get to my next appointment.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Tim, we are so pleased you enjoyed your visit to BMW of Southpoint! Please let us know if there is anything else we can do for you; we are more than h...appy to help!

  • 5.0 out of 5
    April 12, 2021

    My visit to the service department is always great. Harold is always very professional and honest about what covered within my warranty. I value that... in a car dealership.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Theresa C, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

  • 5.0 out of 5
    April 12, 2021

    Very professional, all the way. Malcolm kept me informed of entire repair procedure. Technician sent video of work performed. Concierge service provided.... Steve Kramer runs a tight ship.

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    Came in for service or repair
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    Dealer Response

    Js, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. If you ever need anything... else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    April 12, 2021

    Went in for a drive train malfunction for the 435i convertible and my service manager was Jason Glidden. I must say that Jason is excellent and very... responsive to my questions. He worked with my warranty provider and was able to work out the issues with my car. Jason has been really easy to work with from the moment my car went in till my car services were finished. He also checked on how my car was doing a few days after my service. I give Jason Glidden an A on taking care of his customers. Looking forward to working with him again.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jayson Pagaduan, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anythin...g more we can do!

  • 5.0 out of 5
    April 12, 2021

    Jason was great as always as are Patricia and Jennifer. I have been taking my BMWs to this team for years and they have always been terrific and dependable.... I always recommend this dealer to friends when they are thinking about getting a BMW.

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    Dealer Response

    Mo, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! We are always more than ...happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    April 12, 2021

    Excellent service. Excellent facilities. I waited for my car to be serviced . Everything was explained clearly and the service was done within the time... promised.

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    Dealer Response

    Maria, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! If you have any further questio...ns, please give us a call. We're always happy to help!

  • 5.0 out of 5
    April 12, 2021

    Very happy with the service done on my X1. Josh was very helpful explaining what was going to be done and I feel the charges were reasonable.

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    Dealer Response

    Karen, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

  • 5.0 out of 5
    April 11, 2021

    I went in for an oil change. While I was told the recommended other services for my BMW, I appreciate them not "beating me" over my head about it. The... facilities were fabulous, the drop-off process was simple and easy, and they delivered my car back at the time promised.

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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charissebmw, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! If you ever need anything... else from us, please feel free to give us a call or stop by. Have an awesome day!

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