Music City Honda

Please do not use “wash your car for as long as you own it” to entice purchase of a new vehicle. My 5-year old grandson does a better job of washing a car! When it was returned, the windshields were streaked. I could still see the dirt line on the rear window, where the rear wiper doesn’t reach, and the hood and sides of the car were dirty. Other than turning a hose on the car, I’m not sure what you did…☹️

I had a great experience all thanks to Reena! She was absolutely amazing — professional, helpful, and genuinely cared about making the process smooth and stress-free. She was the main reason we decided to come back, and I’m so glad we did. If you’re thinking about stopping by, ask for Reena — she’s the best!

We recently visited Honda of Music City and worked with a salesman named Rory. He repeatedly told us the Honda CR-V Hybrid we test drove and purchased was a 2026 model, even though the key fob and paperwork said 2025. When we questioned the discrepancy, he confidently assured us it was a system error that would be corrected. We asked several times and were repeatedly told it was a 2026. We drove off the lot thinking we had bought a 2026. Out of curiosity, I looked up the VIN—turns out, it’s a 2025. When I called Rory, he claimed we were confused and said he never told us it was a 2026. That’s simply not true. The next day, my wife went back to the dealership to address this. She was treated rudely, spoken to condescendingly, and the GM refused to speak with her. She was told we “should’ve read the contract” and if we wanted a 2026, it would cost $5,000 more. After all this, I looked up reviews on Rory and found multiple other negative reviews describing similar behavior. Clearly, this isn't a one-off situation. We love the car, but the deception, dishonesty, and unprofessionalism ruined the experience. We expected better from a Honda dealership. If you plan on shopping at Honda of Music City, do your research, document everything, and be extremely cautious—especially if you’re dealing with Rory

Terrible customer service (think being left standing in the car bay for 10 minutes with employees ignoring you before one finally tells you to wait in your car and someone will be out in 10 minutes or so). Worse, they attempted to have me buy four tire sensors by lying and saying that they can’t tell which sensor is bad. I called them out on that being false, that their testing equipment can easily identify which sensor is bad (they didn’t realize can know about cars and just not want to do the work themselves.

I would strongly recommend taking your vehicle to another service center. This place does a better job at gaslighting customers than servicing cars. My Accord hybrid was having issues with significant surging/bucking at higher speeds. They called me back the same day I dropped it off telling me that they couldn’t find anything wrong with the vehicle. The Assistant Service Manager (Joshua Taylor) told me that the bucking was normal for the vehicle and tried to convince me that I somehow just hadn’t noticed it in the year+ that I’d owned the vehicle. He explained to me that the service techs saw no trouble codes and that there was nothing they could do for me without a trouble code. I don’t believe (based on the odometer) that anyone bothered to drive the vehicle. After much back and forth I convinced them to keep the vehicle for a transmission fluid change (as it was due, according to the maintenance minder). A couple of days later I picked up the car and, to my great dismay, found that my windshield was cracked! Joshua told me that he felt certain that the mechanic didn’t crack my windshield and proceeded to try to convince me that there had been hail in the area that morning and that perhaps my windshield was cracked by the hail (even though there is no other hail damage on the body or glass). He assured me that his manager would review the tapes that they apparently have of the car entering and exiting the shop to ascertain whether or not they were at fault. He told me this could take a few days. After no word for 2 WEEKS (and after I called and left a message asking for a return call), I drove to the service center and spoke with another service rep (Joshua was off) who assured me someone would call me back the next day. Joshua called me back the next morning to tell me that his manager had reviewed the tapes THAT MORNING (AFTER I SHOWED UP TO COMPLAIN!!). He then told me that they didn’t find any cracks on the tapes BUT that I was unable to verify that because of “privacy issues”. I want to stress that, through all of this nightmare, Joshua was warm and professional towards me. He was utterly useless, but very professional. He then asked if I’d like to pay to have them replace my windshield out of my own pocket! This is the first new vehicle I’ve ever purchased and, as such, the 1st time I’ve ever been forced to deal with a dealership. I went in with an open mind, but Music City Honda is actively helping give dealerships the miserable reputation that they have.

Don't expect too much after the purchasing a vehicle. Can hardly get in to service our car. Bought a service contract that that we couldn't use because every time I took the car in for even a simple oil change it took hours and hours. I went to cancel the service contract since we paid cash for it. They couldn't just cancel it and refund our money. They financed it into the car note. xxx. Then when they finally cancelled it and sent payment to the principle of our car note, they prorated it even though we never used the oil changes. Cost us $292 for them to hassle us. Will never return to this dealership. And if you need to call and get a hold of anyone there don't expect to get through. I called repeatedly and got transferred to wrong voicemails, hung up on a couple of times and almost yelled at for asking to be transferred to a particular person. I have never dealt with such unprofessionalism from a business.

I worked with Tate Elliott. He was knowledgeable and helpful. Great experience buying CR-V.

I contacted Music City Honda as the back panel of my driver's seat came off. A plastic clip was broken at the base and it is a 2012. So I asked about getting replacement clips for it. Originally ordered on 8/24/2024 and I called yesterday to find out what was going on. The clips were $11.14 but I was charged a standard "we will check it out for you fee" of $179.95. It was done in 30 minutes. I had also asked about a dome light that wouldn't come on when the door is opened. I was told it would cost another "we will check it out for you fee" of $179.95. Even if it was just a bulb. So Music City Honda is gouging for service work. There should be a separate fee for when it is something simple. This makes me feel mistrustful. And that is significant for me. The parts and services managers need to think about their fee structure. Not good customer service. Andy Louangphay was my service contact and was great to deal with. Andy is the only reason this is not a one-star review. I have lost faith in Music City Honda. Customer beware and get fees upfront.

Do not trade with this dealer. They will mislead you on the value of your trade in by $5000 or more dollars. I ask the salesman I bought vehicle from to have GM call me back & he never did. All the sales people are interested in is their bonus & then the finance person tell you all the horrible things that can go wrong after you sign all the papers in an attempt to sell you a very expensive expended warranty. Check out the amount or plastic on the outside and inside of the pilot before buying A lot.

We had the pleasure of working with Pastor Lew Phillips and one of the newer sales associates. Both were great to work with. Pastor Lew was very helpful and ran interference for us regarding a number of things. I would use him again!