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No interest in finding a car that fit my needs, only interested in selling a car out of their dealer stock. Price was higher than internet quote
The staff was very friendly, knowledgeable and professional. Miles Mayo was my salesman and he did such an terrific job. Made my car buying experience... actually enjoyable!!!! Definitely stop in and ask for Miles if your in the market for a car.
Worst dealership ever! I had an ongoing shifting issue with my f150. I left my service advisor Jessica several messages. She never calls back. Finally... got the service manager Joe involved. He got my truck in and supposedly fixed it. I picked it up 2 days later and on the way home the truck just completely shut off in the middle of a major high way. I called joe and he immediately sent a tow truck to pick it up. Days went by and left several more messages to Jessica asking for an update on it and zero calls back. She finally called me at 5:00 4 days later and said there is nothing wrong with it but we did a re flash just to be safe. They pulled the truck around and I noticed it was idling real rough. I went to get Jessica and she saw it and said well obviously you have an idling issue. I wanted to leave it there as I didn’t feel safe driving it but she said the valets were gone and no one was there to check the truck in. So I took it home and the next day while driving home from work on 287 it shut off again. I had to have it towed a second time. I called Joe again and left several messages. He did call back once but I was driving and missed his call. Left him more messages and nothing. I finally took a day off to go up and see him and he said it was an intermittent electrical issue and if I wanted them to look at it for a third time I would have to pay since they didn’t cause it. I explained to him that I didn’t have the issue before they did the recalls. They don’t care about you or your vehicle. I should have known when the tow truck driver and dispatcher both told me they have been towing a lot of cars that Fullerton worked on and towing them to Flemington Ford instead as the customers no longer trust Fullerton’s work. So now I have a truck with 33k on it dead in front of my house after Fullerton did 2 recalls on it. If you want your vehicle fixed don’t take it to Fullerton. They just don’t care.
I have recently purchased two vehicles from Tom Cusimano who is the most professional, courteous, and friendly salesperson I have ever dealt with. All... this is required to gain my trust. They have a great CPO inventory, the service department is excellent, and its an all around great place to do business. I've been driving for 40 years, and have owned countless cars. Taker it from me, and my experience. Fullerton is the place!