Iron City Ford

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 29, 2019

    Dawn was so helpful and very thorough in explaining the process to get a repair done on our Ford Edge. She kept me updated throughout the process and... made sure I knew to call or come back if I wasn’t satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 31, 2019

    Shopping for a car on sunday for my son.Stop at Iron City Ford in roebuck alabama. Salesman was Mr.James Self. I was so pleased with this salesman. I left... the lot with a 2012 ford titanium. Words cant express my reaction knowing he was getting a car. If you are looking for a car...stop and check them out. Thank You Iron City Ford!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 3, 2016

    My Sales Representative was Mike Logsdon – Mike was very professional not pushy like some car salesman and found the exact Ford Explorer that I asked for.... Mike’s knowledge of the vehicle was outstanding and his help during my experience at Iron City Ford was superb. I would recommend Mike to my friends and family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sharon- Thanks for the great review! We take pride in our buying process, we make it fun and easy! We hope you enjoy your new ride and look forward to... working with your friends and family!!!

  • 5.0 out of 5
    May 30, 2019

    Mr. Daniels was very friendly and professional. Service was quick and smooth. The facilities were updated and very clean. It has improved so much since... my last visit a couple of years ago.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    August 14, 2017

    Very limited and lack of communication at Iron City. I have done business with previous owners/management. Without a hitch. Perhaps another chance to... use their services in future my ford vehicle. Thanks

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 10, 2017

    Overall great service from the sales staff very friendly and welcoming

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2017

    So far I have no issues with the quality of this dealer as far as service goes. Staff was professional and caring. My only concern is that after I inspected... my vehicle with no obvious scratches or dents, after having to leave it for just one night, I return the next day to find all sorts of scratches on my car. For now they are working with me to come to a resolution of this matter. I hope to have a positive outcome. But all in all I would recommend this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    February 16, 2017

    I recently bought a 2013 Ford Taurus with Iron City Ford. I was happy with the car. However, it only came with 1 key!! Due to the fact that me and my wife... will be driving the car I asked for another key and the salesman told me that he would look for the other one. Come to find out, not only do I have one key, but it is the secondary key and not the Administration key. So now I have a restriction on the car I bought and I can't even listen to certain radio stations! I called a few days later and talked to someone in the service department. The service department claimed to know who I was and told me they ordered me a key. A few days go buy and I call the service department back. Their reply is then, "what key?" If you want an administrator key then you need to pay $150.00. What tha! I have been calling my sales rep continuously and either he is off or he doesn't pick up. Is this really how you do business these days?

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    January 24, 2017

    I am in a bad situation and need a car. I found one and inquired and was contacted by April, Caitlyn then Randall. I shared my situation and filled out... the credit app telling them my credit score and that I had half the money of the price of the car. I was called by the manager Caitlyn referred me to (Randall) who asked me if I was “gonna do anything crazy” or “buy a Lexus.” I explained my issue and he told me he had a bank that would do it and to bring my paystubs, utility bill and Alabama Driver’s license and I could see the car and finalize things and be financed no money down until I get my money in 3 weeks. I took off work and drove the 17 miles there (borrowing my ex husband’s car) only to be led to a man who had no clue who I was and told me Randal and the others were in a management meeting. He took all my info again and gave to a man named Pat. In a quite crowded office area Pat exclaimed a few times over my atrocious credit and even stated loudly “not with a 465!” Chris, the man I was dumped off to, took me to walk to “go see the car.” Lo and behold the car had vanished as well. We get back and Pat informs me after review he cannot help me. I told him Randal said it was all done and what he told me to bring. I was basically called a liar and I honestly have not been made to feel so low and trashy as he made me feel that moment. I got in my ex’s car and cried as I dialed the numbers of those who had talked to me earlier that day and nobody answered. DO NOT GO HERE!! THESE PEOPLE HAVE NO HEART!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2016

    My Sales Representative was Mike Logsdon – Mike was very professional not pushy like some car salesman and found the exact Ford Explorer that I asked for.... Mike’s knowledge of the vehicle was outstanding and his help during my experience at Iron City Ford was superb. I would recommend Mike to my friends and family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sharon- Thanks for the awesome review! Mike is an outstanding salesman. Iron City Ford takes pride in the experience of the customer. We want to make ...the buying process very enjoyable.

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