Vroom (Online Dealer)

3.8 out of 5 3.8
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 8:00 AM - 10:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since July 2016

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.8 out of 5 3.8
1477 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.0 out of 5
    November 16, 2019

    The beginning for the process was fast with very friendly staff. Once the process began, there were some delays between my lender and vroom. (Vroom in... house lending may be much more streamlined). I chose to use my own lender due to great rates. The staff overall were always easy to speak with and did the best they could communicating with my lender. The car once shipped arrived two days earlier than expected!problem with the shipping resulted in DEF all over the roof and hood of my new car due to a leak on the truck parked above. (Not vrooms fault). After rinsing the DEF. the paint looked good and the care was accepted. After taking it home and washing it, The car was found to be in great condition! The photos and description were Accurate I would likely purchase from a room again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 16, 2019

    I had no appetite for selling my 2018 Explorer and dealing with tire kickers. I called around and found that of the sites out there, Vroom gave me the... best price right up front with no haggling. They were $2K over the competition. Every person I spoke with over the week from beginning to end of the process was professional, instantly knowledgeable about my particular vehicle yet friendly and helpful. It was a process that I will use again in a heartbeat if I want to sell another vehicle. I'm not sure why anyone would subject themselves to the hassle of dealing with the public. This was neat, clean, and easy. I would do it again in a minute. Vroom has some threat people! They are fair, honest, prompt, knowledgeable, and true business professionals

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 16, 2019

    Stress free purchase, no salesmen hassling you. You only receive a call after you have started your purchase. Loved being able to shop at home with my... husband. Vehicles are prices well.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 16, 2019

    Best and easiest way to buy a car! Went to Carmax first and Vroom blew them away with excellent and fast customer service. Will buy from Vroom again!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 16, 2019

    One of the best features of this program is not having to deal with arrogant general sales managers. All vroom personnel from sale to delivery are extremely... courteous. They are very fair with their trade in allowance program. Any issues are resolved promptly. Vroom works hard to get your business and even harder to keep it. I am a satisfied, repeat customer!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 15, 2019

    Found the car I was looking for, and it was about $5000 less than anywhere else I had looked. I was a bit skeptical, but the prices was very smooth and... easy. They do just about everything for you. I will definitely be buying more vehicles from Vroom! I already have my Dad looking for a new truck, because he was so impressed with my Vroom experience

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 15, 2019

    Everyone was very professional. The car arrived exactly how I expected; in great condition. I could not find a scratch or dent on it. I also took it to... a mechanic and they said that the car was in great condition. They send you the paperwork through the mail and you have to sign and get it back to them within 24hrs. I thought that was kind of odd, I figured they would have me sign electronically, but no bid deal. The biggest room for improvement would be the days it takes to get the car delivered (~12 days). They are upfront about this, calming 10-14 days. I was not in a rush to get the car (just excited) so this was not an issue for me.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    November 15, 2019

    Superb customer service, every happened exactly as it was explained! All employees were very thorough in explaining next steps, responded to requests and... questions immediately. Everyone was super friendly and followed up to make sure I had everything I needed. Prices are very competitive, was so nice to actually find it easy to buy a car! That never happens!! In the end..I love the car!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    November 15, 2019

    The process was seamless from start to finish. All communications with Vroom were clear and timely. Cannot imagine an easier way to sell a car!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 14, 2019

    I had purchased a car from an out of state dealer and needed to sell one of my current vehicles since I had not traded it in. Vroom gave me the best offer... for my vehicle and the entire process from offer to the check arriving in the mail went extremely smoothly. Even though I had not purchased a vehicle through Vroom, I felt I was given a good offer for my vehicle and that I received the level of attention and time from them that I expected. I would definitely recommend them to others and would definitely deal with them again. A+

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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