Castle Hills Motors

Reviews

2.8 out of 5 2.8
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 10, 2018

    Came in after reading some of the reviews and was skeptical. Looked at the truck I wanted and it was in great running shape. Had a few bumps and bruises,... but that was to be expected buying a used vehicle. Down payment was really low. Less than half of what it her dealerships quoted me. My payments are great. I'm really happy with my decision to come out. Thanks guys! I will be back!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2.0 out of 5
    October 30, 2018

    I purchased a beautiful 2006 BMW 330 Ci Convertible back in August 2018. Juan assured me over the phone that car was in good working condition and was... a nonsmoker's car. It turns out that after delivery of the vehicle the car was a smoker's car, the convertible top was not working the front suspension was shut, and the engine mounts were broken. Unfortunately I spent over $5,000 to have the car fixed which is almost the amount I paid for the entire car. I called the dealership several times and I continuously obtained promises that someone would call me back. As of today nobody called. The buying process was super easy and delivery was done well. Everything else has been a nightmare with this car.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2.0 out of 5
    August 5, 2018

    I purchased a Toyota Prius Plug-in from out of state a few months ago. The buying experience was generally good, and salespeople were helpful. They did... not want to negotiate, and I paid full price for a car that I thought was, and has turned out to be, a good deal. My only issue arose when I got to the dealer, and the car did not have the charging cable, as it was advertised. They promised to ship a new one, so off I went. After a month and a half of waiting, and another month of calling every other day after work, I still did not have the cable. They claim to have shipped the cable but are somehow unable to send the tracking number. Just make sure you drive off the lot with everything you agreed to.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    June 29, 2018

    Be cautious of trading in a truck/car.My husband and I traded in a used truck and purchased another used truck on may 12 2018. As of June 29 2018 I am... still getting calls from old finance company saying they have not received payoff on this truck. I have called at least once a week to have this resolved and have been told they would take care of it. If I do not get resolution within the next few days I will seek legal counsel... This will affect my credit .. DO NOT USE THIS DEALERSHIP...

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    June 5, 2018

    I MADE AN APPOINTMENT TO BUY A CAR AND THEY TEXT ME MORNING OF AND TOLD ME THEY SOLD IT. SHADY SHADY SHADY!!! FROM FRIDAY TO TUESDAY... THEN TOLD ME... IT IS MY FAULT BECAUSE I DIDNT PUT A DEPOSIT DOWN. THEY DIDNT TELL ME I NEEDED TO PUT A DEPOSIT DOWN! THEY SAID SEE YOU THEN! I EVEN SAID DONT SELL IT! WHY AT THAT POINT WAS I NOT TOLD TO PUT A DEPOSIT ON IT TO HOLD IT???? Daniela needs to communicate with her boss!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    January 19, 2018

    Scammers! They lied to me about the condition of the vehicle that I purchased from them, then refused to standby their product. They should be honest from... the beginning.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 2, 2017

    The staff was very friendly and worked hard to get us into a good vehicle at a great price with a payment that we could be comfortable with. We will shop... with them again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 15, 2017

    The salesman is good about checking back with me to see if I have any questions or if there is something that he can help me with.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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