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Had a used Chevy Volt shipped to Ohio. That process went pretty easy. When I got the car I noticed a chip in the windshield, hail damage on the roof (not... much of that in Ohio) some interior issues, and an annoying clicking noise from the front driver side. All of this I was pretty accepting of because it was a great price. The problem is that now it has been 4 months and I still have not received the title. I requested a copy on my own from the State of Texas, but the dealership has not released the lien despite being paid in full nearly 5 months ago. If you buy from them, make sure you get the title right away.
I bought a used truck a few years ago and had zero problem with the dealership. My parents were looking for a used truck this past summer so we went to... check them out and found a decent used f250. After the initial paperwork was done, the dealership said they would get the repairs done that we agreed upon for the purchase. It took them almost 2 months after being told it would only take a week for the repairs to be made. Luckily, my parents did t need the truck immediately, so we went ahead with the purchase. It took me literally driving 1.5 hrs to the dealership from my house for them to actually order the parts they needed for the repair. Now almost 3 months after finally getting possession of the truck, we are on the second set of paper tags. No one in the office will return calls, and now I think they are ignoring my calls. If you were to ask me a couple years ago, I would have recommended this dealership to anyone. Currently I would have trouble reccomending this place to Satan himself. Seems they can't keep a manger or sales staff, and it all boils down to the owner. When I asked the previous manager what the problem getting the truck fixed was, he said the owner was looking for a cheaper solution to fix the problem instead of the $1000 kit it would take to do the repair properly.
I purchased a 2010 cadi.. the car got some storm damage. Insurance co. Had it estimated . There was so much prior hidden damage the insurance co called... it totaled..said it should have had a salvage title.. After that I gave them a second go around. And put 2400. Down on another cadi. 2000. On my card 400 cash. They had the car for a month..never got it to me. So I asked for my money back. They gave 2000. Back on. The card. And. Said they have a check for the remaining 400. Now after a months they won't give the 400 back. Try to tell me the salesmen took the money. But I saw her give it to them. This place is a rip off go some where else...
I have never left a review for a dealer but as they say " make a good impression and they will tell a friend, make a bad one and they will tell 100 people".... I have made numerous new and used car purchases in the past. I even sold new cars while in college and have done a few auction buy and sells on the side since then. Castle hills is by far the worst car dealer I have ever done business with. There were lots of red flags that I overlooked because I have been around the business enough to know it can be kinda hectic. I did end up buying a 2016 toyota sienna with about 70k miles. Had a clean carfax and test drove well. The traded a 2013 toyota prius wagon with comparable miles. The issue started there, after I left the lot with the used vehicle I assumed my trade would be paid off as any dealer would within a week or so. After 2 weeks I noticed it was not so I called to check, I was assured that all payoffs happened on the 7th and would happen within the week. Another 2 weeks go buy and I hear nothing with no payoff. It took a total of two months and the threat of being sued before I got a response. I made two more payments on a car sitting on there lot to keep from harming my credit. During that time we took the van on a long road trip to the mountains. During this trip I found that all 4 rotors and breaks were in serious need of replacement, so in the middle of vacation I had to spend $800 fixing an issue that never should have made it off there lot. Also during that trip I discovered all 4 tires had leaks! This is a car that should have been put on a lift and inspected, at the very least be made road worthy before sending it down the road. Another $700 on tires on a car I just bought. There excuse was that the car was priced below market, well I did plenty of research and can promise you the price did not reflect a car in need of repair and maintenance. Definitely some dangerous practices going on there and I wouldn't recommend this dealer to anyone especially if you have other options. The absolute worst treatment at any business I have ever worked with. Goes without saying I will never buy another vehicle from them and will do my best to make sure others don't either.
I bought a Ford Escape Car 2 weeks ago and 1 week later the car started with a weird a sound at the front/left area of the car. The Sales Representative... Ryan Moore, told us that the car has a warranty with Ford, which is not true, we discovered this later. We went to a Auto Repair place and the technician told us that seems like this car had an accident recently. I ran a report in "Carfax" app and I found an accident reported: airbag deployed. This dealer sold me a car that was involved in an accident and did not disclose this information to me. I called the office and Erika, the person who asked my call told me they cannot do anything because I had to ask them for a Vehicle History Report and they are reporting the history of the vehicle of the cars in their website. I did not found this kind of information in the website. I sent an email to the sales representative, no response. I had to pay $750 in repairs. I already cpmpleted a complaint form with TxDMV and BBB.
I called to verify they had the car I wanted to see. Was told they did and to “come on down.” Salesman called me back to say “come on down.” And he told... me the top on the convertible didn’t close without pushing on it. I told him we would keep looking. Got another call from a mgr saying “when will you be here.” Told her we weren’t coming. Next day they called again. And the next day - again they called. A week later another call! I finally told them to take me off their list. Got an email from them. I think I have a dealership stalker. I hope there’s a cure.
I tried buying a vehicle approx 2 months ago. Business lost 1st contract and a month later, contacted me to try and say I hadn't signed papers. Really???... They let me test drive a truck for a month? Then, tried to make me pay well over agreed upon monthly payment. Finally got that straightened out. And now, another month later, they haven't paid off the vehicle that I traded to them for the new one. Still trying to get everything straightened out. Filed complaints with BBB and DMV. I would never use this business again and would warn anyone else against using them. They are crooks
I went to this dealership the soonest i walked in Jesus helped me out he tried to get me into a vehicle because my credit situation I can't buy a vehicle... from them I would recomend this dealership and Jesus
I cannot believe how great the people at castle hills motors are. My boyfriend and I came in to look at cars and Abel helped me get a car that I love.
Fantastic customer service, I love them so much i came back with my girlfriend to get her a car we were in and out with no headache. Ericka and Abel were... fantastic.