Needed a dependable ride!
We had a really good experience with Matt Taylor Kia of Lancaster. We were greeted by Salesman Alec Alksnis , he had the Kia we were looking to purchase ready when we got there. Between our bank and Kia's finance department everything was ready to go in a short while. It was a great experience and I would definitely purchase from them again! I love my KIA!
Sharon, it is gratifying to hear that Alec and the team could deliver such an efficient, positive purchase experience! Thank you for trusting Matt Taylor Kia with your business, we wish you safe travels in your new car!
Friendly, helpful, greeted instantly staff from sales to finance. Would recommend to anyone looking for a new or used vehicle. Warranty on used vehicles with less than 100,000 miles is excellent
Doug, congratulations on your new car! It makes our day to hear that our team made the purchase process so positive from start to finish. Thank you for choosing Matt Taylor Kia!
My understanding was the dealership would clean the car after the repair session. I got back in my car and the car had not been vacuumed and there were still marks on my front windshield.
Todd - I apologize that we overlooked vacuuming your vehicle. We want the best for our customers and I will speak with my team about your feedback. I hope you consider allowing us the chance to deliver a five-star experience in the future. Thank you, Todd Fox - Service Manager - 740-415-3135
I thank you Steve and Ivy. I really do love my car. You both took very good care of me and I appreciate it very much so. Thanks again Christina Montgomery
Christina - Thank you for the great review! We are happy to hear that you had such a successful experience working with Steve and Ivy. Drive safely in your new vehicle, and we hope to see you again at Matt Taylor Kia!
Bought a new 2021 kia rio
It was one of the best car buying expierences i have ever had. The staff was friendly but professional. It was a quick hassle free experience. I give them 5 stars
Hi Carol - Thank you for the great review! Hearing that you found the perfect vehicle working with the Matt Taylor Kia team made our day. Drive safely, and we hope to see you again down the road!
The service advisor Zachary was excellent. Kept me informed throughout the entire process. Service department was quick and efficient in fixing my vehicle. I recommend this service department to anyone.
Matt, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Matt Taylor Kia, and we will certainly let Zachary know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
Great job, they treated me very well and had my car in and out without a long wait. I look forward to returning for other services. Staff were knowledgeable!
Jason, thank you for choosing Matt Taylor Kia for your service needs! We are happy to have you as a customer and we look forward to working with you next time. Drive safely!
Had a Jeep in mind.
I viewed the Jeep that I actually purchased on the same day. James Grover was very helpful and mindful of what I was looking for in a car. Everyone that I met there were friendly and helpful!
Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Matt Taylor Kia, and we will certainly let James know that you appreciate his help. We hope that you continue to enjoy your newly purchased Jeep!
We had an excellent salesman, Doug. Our daughter was looking for a first time car purchase. He took his time to educate her about Kia and what to look for in a car. He was not high pressure and very genuine. The only knock was actually trying to purchase the car. We had already decided on it, forwarded our licenses and insurance information and had made an appointment to purchase. Almost a full three hours later, the finance person finally met with us. I’m happy it was a busy day for Kia but it certainly changed our evening plans. What had become a seamless car purchase experience, ended in somewhat frustration. We would certainly go back but improvement in the finance dept could be made.
Thank you for taking the time to leave us this review and feedback. We are pleased to hear that Doug took good care of you and your daughter, and I will be sure to let him know that you appreciate his help. I am a bit disappointed that our finance team didn't leave you with the same positive impression. and I will certainly share this with them to ensure we work to improve our process going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Phil Neel - General Sales Manager - 740-415-3133
Great place to purchase a vehicle
The team was extremely knowledgeable and very friendly. They made to vehicle purchase less exhausting! Josh was able to help me assess my options and I am happy he was my salesperson.
We are thrilled that Josh and the team eased the stress of car-buying and gave you a great experience! Thank you for choosing Matt Taylor Kia and sharing your positive feedback. We hope you are loving your new car!