LaFontaine Used Car King

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
63 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 18, 2018

    Went to dealer with a pre-approval to buy a car after a while was told that the pre-approval would not go through because the car was over 100,000 mile... was told they would run it through some other bank and would call me back been 3 days haven't heard anything if I'm not worth a call they aren't worth my business

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    April 3, 2018

    Went in to purchase a used car on a Thursday sat there for hours as they ran my credit through 10 companies. I was told by the finance manager that I was... approved and they were going to finalize the deal and it would take a few hours. I finally went home and expected a call from the salesman by 6 pm. Never heard from him. I called and got voicemail and then called the next morning from work and got voicemail again. He sent me a text saying they would have it all done by Monday .. Didnt hear from them Monday, called and got the run around again after leaving voicemails. Was told they were working on it.. I still haven’t heard from them today so I called and they said they would call me back, hours have passed no call back. I just called and told them I am no longer interested and that they have the worst customer service I’ve ever experienced.. DONT WASTE YOUR TIME going there.. They don’t want to do the work to seek cars - the communication is not there

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 11, 2017

    Great!! It looks like new and the service was outstanding.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Herbert, Thank you for your business and your feedback! We love the opportunity to recognize our teams! At LaFontaine we strive to exceed each cust...omers expectations through personalizing the automotive experience, I am happy to hear we accomplished that for you! We look forward to serving you again in the future! Warm regards, Barbara Dominick Corporate Experience Manager

  • 5.0 out of 5
    November 2, 2017

    The service wa great this survey is AWFUL. AFTER HITTING SUBMIT goes back to survey I missed a question. I almost said forget it and said too much hassle.... Then I remembered the wonderful lady who waited in me - so I owe it to her to say what a good job she did. It AGAIN said not complete because title has to be 5-50 characters. Fourth time I had to go back and fix something. Very annoying survey

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    K, Thank you for your business and your feedback! We love the opportunity to recognize our teams! At LaFontaine we strive to exceed each customers ...expectations through personalizing the automotive experience, I am happy to hear we accomplished that for you! We look forward to serving you again in the future! Warm regards, Barbara Dominick Corporate Experience Manager

  • 5.0 out of 5
    October 24, 2017

    Go see JP! Great deal and great customer service. I will be back time and time again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bryan, Thank you for your business and your feedback! We love the opportunity to recognize our teams! At LaFontaine we strive to exceed each custom...ers expectations through personalizing the automotive experience, I am happy to hear we accomplished that for you! We look forward to serving you again in the future! Warm regards, Barbara Dominick Corporate Experience Manager

  • 5.0 out of 5
    October 24, 2017

    just an oil change and rotate. Service was good. Advisor was excellent!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your business and your feedback! We love the opportunity to recognize our teams! At LaFontaine we strive to exceed each customers exp...ectations through personalizing the automotive experience, I am happy to hear we accomplished that for you! We look forward to serving you again in the future! Warm regards, Barbara Dominick Corporate Experience Manager

  • 5.0 out of 5
    October 11, 2017

    Great experience! All the employees there were upbeat, positive and informative. They answered all my questions and got me in my new ride in 3 days!... I could not be happier! My salesman, Doug, was GREAT!! All the rest of the staff in the Service and Finance Dept. were also great! I went there to see if my current Jeep was worth fixing and I got that question answered, then traded it in and got a wonderful new Jeep!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 3, 2017

    I avoided this place like the plague before because of reviews. Those reviews are now null and void under the new management. They are very courteous and... we'll definatley be back. Keep up the awesome work.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 17, 2017

    GREAT sales team - when it's time to buy another vehicle, I will start right at Lafontaine.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 9, 2017

    Miguel was an exceptional sales person and even found a better vehicle than the one I originally planned on buying so, I will definitely be a repeat customer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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