Carvana

I loved the entire experience! It is the exact way you see it on tv! Choosing the car took about 20 minutes on line. Purchasing the car took about another... 10 minutes. I went to pick up the car in Tampa. Jason the representative was so nice. He made sure we were there no more than 15 minutes. He was great! I recommend anyone to buy from Carvana. I am happy with my car and Carvana! 2 Thumbs up and 5 stars!

Originally I thought this process was amazing. The online portion of selecting the car, setting up financing, and initializing pick up/delivery seemed... great! However, I got a call/email/text the morning I was supposed to pick up my first car on 11/23, and there was a mechanical issue and the pick up was delayed until 12/6. I needed a car ASAP, so I couldn't wait that long. I looked through the site again and found the VW Passat and set up a new pick up for a week later on 11/30. That day I get a call that the car is ready, but there was transport damage. It was a big dent and scratch in the back. Carvana said that they could fix it (and delay pick up again), or I could take the car and we could work out the repair. Again, I needed a car so I took it. Once I got to the vending machine at my scheduled pick up time, I'm told that they're running behind, so I didn't actually get my car until an hour after I was supposed to, which kind of eliminates the ease of not going to a dealership. Once I picked up my car, there was the dent/scratch, but also more damage to the undercarriage protector. The guy helping with the sale, Jay, said that he would set up a ticket for the After Sales Repair team to call within 24-36 hours. I waited about 48 hours with no call before I called Caravana customer service. The rep I spoke with advised me that he didn't see a ticket open for anyone to call, so he opened a ticket and I had to wait more time to be contacted. I'm now in the process of getting my damage fixed, but this whole process has been way more hassle than a normal dealership. I would recommend it if you are in a bind and can't go up to a dealership, because the online shopping portion was great, but don't expect a smooth ride the whole process.

Great concept for cars, not trucks. I drove 3 hours to see the vending option with my grandkids only to be disappointed that my truck did not fit and... was parked outside. I would've just had it delivered and saved myself the gas and 6 hours!!! When I arrived the check tire light was on. The outside temperature was not working. I had to go get the tire repaired before I could drive it home.

Thank you! The whole process of buying my new to me vehicle was completely painless. I will never go back to buying from a used car lot.

Since I live 60 miles from the nearest city and I don't like city driving, this was ideal for me. They delivered my car to me, took care of all the paperwork... and I was able to shop from home. I might have paid just a touch more for the car but it was totally worth it! Thanks Carvana for a great experience!

Love my van but it only lasted 5 days.After my trip I start having issues with the van starting,in the shop ever since and they can't figure what's wrong... with it. What a bummer...

Had a very good experience and it was a smooth transaction. Liked how you the agent (Andrew) presented himself and the offer on the car. And the pick up... was on time and the driver was very nice and pleasant.

It was the BEST car buying experience. Thank you carvana for approving me for a car loan and for making car buying so fun and simple. I will gladly represent... and speak highly of Carvana. I loved all the little gifts my car came with ??? thank you Carvana #newwaytoshopforcars

This was the easiest and most pleasent car buying experience I have ever had and I would highly recommend Carvana to anyone in the market for a vehicle.... I was skeptical at first but not anymore.

The best car buying experience alive. I never brought a car before going in my expectations were different. The ease of the process was simple as 1,2,3.... I recommend this to the world