Legends Auto Ranch

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 5, 2020

    just now DO NOT GO HERE! This was such an horrible experience. When I arrived at this place after being in contact with them for two weeks expressing... to them that I want to purchase there 2005 Chevy Malibu. When I arrived at this place - Jhon the salesman was trying to work on the car. He asked me to start the car. The car would not start. He kept saying it needs a new battery. I'm not sure why they didn't fix that in the first place - when they knew I was coming. (Later I found out that a lot of used car salesman do this trick because when you connect the battery back to the car - it takes the car a little while to read the codes - meaning if there was anything wrong with the engine ,the engine light or etc would not show in the dashboard for a while.) I asked for Jhon to start the car - so that we could listen to the engine. Then I heard a rattle noise and asked what is that noise? Don (The owner) acted like he didn't know - then he says it the engine pipe. (Keep in mind they had both kept telling me "there is nothing wrong with the car") At this point Jhon and Don were telling me this is a great car, it doesn't have anything else wrong with the car. So, I believed they were telling the truth b/c I needed a car- Oh was, I soooooooo wrong. Literally - 15 minutes later after signing paperwork and leaving this dealership (I didn't even make it home yet) the car goes from 40mph and drastically drops to 0mph. All the codes popped up in the dashboard - indicating there was trouble with this vehicle. I was so terrified/scared b/c I was on the busiest street, a car almost ran into me, the hazard lights stopped working) Now, the car would not move at all. I called Legends Auto Ranch - and told them I just left your establishment and there car just stopped on me in the middle of the road.The woman on the phone acted like she didn't car. I asked her were they going to send a tow - she said "No". I couldn't believe that they weren't going to send a tow, knowing that I was stranded in the middle of the road . Next, I called a tow to take the car back to the dealership. Once I arrived, I told Don "Here is your car, it just stopped on me and I want my money back so that I can leave." Don kept refusing to give me my money back and kept saying it was the battery. Before I even left - Don told me he had put in a new battery since it was having issues when I got there. Also, Don refused to pay for the tow - he should have sent a tow in the first place to pick up the car. Don, Jhon, and the lady at the front desk were so rude, deceiving, and hurtful - they acted as if it was my fault the car stopped. They all kept telling me that the car was great. Literally while they are telling me that there is nothing wrong with the car. The car starts smoking (I have video as proof) I then told Don please give me my money back and I will leave and never come back. He refused again, then proceeded to call the police on me. Literally when the police arrived - the first thing the officer told me was - "this is not the first time they have been called for something like this - the officer told me to take Don to small claims court b/c this is not ok. The office then explained to me - that it is his property so I have to leave. That they can't do anything because they only handle criminal cases - but they did say this is a civil case and they suggest I move forward with a case. The officers called Don outside and asked him was he going to give me my money back - Don said he would mail me a check in the morning. I got my check almost a week later and he took $85.00 for the tow service (I never agreed to him taking any money for a tow) PLEASE DO NOT WASTE YOUR TIME HERE AT ALL. They are scammers and liars - and sell cars knowing that they are not safe to drive. This was such a horrible experience. I pray that this post will save many people from heartache and pain. They are not good human beings

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 11, 2020

    Bought a vehicle that ran fine during test drive. Once I picked it up and drove it for 2 days the engine overheated and was inoperable. No refunds allowed... per business policy, regardless of the Christian music playing in their office. Save your money and your time. Go elsewhere.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    September 12, 2019

    Completely disappointed with the service and vehicle. They didn't honor their agreements or so called warranty. To make matters worse they constantly spoke... over me and my wife interrupting us in mid sentence. They don't service their vehicles unless they absolutely have to. No oil changes, fluid top offs, or cleaning like you see just about every where. That place is ridiculous and I regret doing business with them.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    January 29, 2019

    I recently left a good review while still at the dealership, right after signing for our car. A 2011 Dodge Avenger, for “$4900”. The car buying experience... was nice Benny was very kind and did not push other cars on to us. While signing the paperwork the cost had went up to over $8000 because of a warranty the bank wanted us to have?? At least that is what was told to us. All said and done with taxes and interest the car is a little over $11,000. That’s where we should have walked away. But we needed a car. 9 days after purchasing the car it died while my husband was driving it to work. He was able to limp it back close to our apartment. We had to push it the 200 ft that was left at 4 am. My husband stopped by the dealership who gave him the phone number for the warranty information. We took it to our trusted mechanic at Dashers Garage in Leavenworth. Turns out the alternator was bad which killed the battery and also some belt was bad. The warranty covered the alternator but we are still out of pocket $441.85, for the tow and replacement of the battery and the belt.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    May 10, 2018

    Got a truck from these people 2 months ago. Started having problems a few days ago. Took it to ford to be looked at and was told it needs a new motor.... They basically told us we are screwed and they won’t be doing anything to make it right. I DO NOT recommend buying from these people.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 1.0 out of 5
    April 5, 2018

    Not a reliable business. I'm 77 yrs. Old. The car I got from them has tranmisson problems. Censors need replased,brakes bad. They give no recourse except... to take the car to their mechanic. Deffenetly not a reliable place.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    May 14, 2017

    I love this place because they anser any cuestion quik

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2017

    The staff at Legends was friendly and helpful in shopping for the used car. The buying process was straightforward and they were able to answer the questions... that I had. If the car proves to be as good as the buying process, I would recommend the business to a friend. We have only had the car for a week, so time will tell.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 7 found this review helpful. Did you?