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I bought a Car on February 27, 2019. After a couple hours of driving the ENGINE LIGHT TURN, took the car for service to them, reset the light and after... 30 minutes the ENGINE LIGHT CAME ON AGAIN, took the Car to the Mechanic and Catalyc Converter and 2 Oxigen Sensors are bad. Showed proof of ISSUES TO Patricia and she said will speak to their Mechanic and today is March 05, 2019 and haven't hear from them. They should be Honest and sell Cars in good working condition. Most of this small dealers, know what the problem is and they just reset the Engine Light to sell it, drive it and once the Car is purchased, they forget about it. They should know, the Law will inforce what they are doing. Hope my BAD EXPERIENCE help other people and ofcourse not BUYING CARS FROM THIS PEOPLE. This is not a FAKE NEGATIVE REVIEW.
Jimmy, first of all apologies on behalf of the business if your experience buying this affordable car did not meet your expectations. We'd like to hig...hlight that you were fully aware of the overall condition of this car before you committed to buy it "AS IS". Being a car from our more affordable options, all minor details were clearly remarked to you, specially that this was a 11-year old car. Also, we always try our best to inspect the cars before posted for sale to ensure they are in the best condition possible for the price they are offered. This affordable car, although having a market value of $4,175, we agreed to sell to you with 41 percent DISCOUNT of its market value, as we strive to offer the best prices in town! We always confirm that main components (engine, transmission) are in good shape, including your car's. Which you test drove, in two opportunities, and the check engine light was not ON. Just as a friendly reminder, check engine light is a warning/preventive light that can come on for several reasons, including sensors malfunction. It is unfortunate that you experience this light coming up on your car. However, it is very unfair that you did not allow us to thoroughly evaluate your car to confirm why the light was on, yet you went ahead, and 1-star reviewed us. As we strive for the best customer service experience, we still agreed to offer you our support, knowing you already tried to damage our reputation online. We evaluated the car and even replaced an ignition coil at no cost for you. Even provided you a free Uber ride for you to return home while we were fixing your car. We do not know where you took your car to get it evaluated, but we did all we could to try to help you at no cost. It is your choice to take your car anywhere you want to get it evaluated/serviced, but unfortunately, we cannot afford to cover additional service you want to have performed in your car after we have fixed what we found an issue with at the moment you reached out to us. We hope you continue to enjoy your affordable car.
Great customer service. Bought an used car and had to wait after for a replacement part. When took it to the mechanic, they had to do more than initially... planned. H-Town took care of the extra labor and the car is great now. They have a great stock and very clean cars. Although they are used, H-Town cleans them until they look the best possible including mechanical revision.
Thank you Tony. We appreciate your highlights for our business. We do our best to provide quality yet affordable used cars while giving our customer a...n amazing car buying experience.
Excellent place to buy a car, they have variety and each vehicle has an excellent care in all its details. These cars are used but looking like a new one.... They offer a good financing plan. I recommend them. Good Luck!
Thanks so much for your review Alexander. Making our clients happy is our top priority. We wish you the best!
H town offers an excellent service. They also have good prices and very good vehicles. I already purchased 2 cars from them! I would definitively recommend... them when car shopping!!
Hi Carlos, thanks for always get back to us when car shopping. We have a strong commitment to gain our customers trust helping them to take the best d...ecision on their new purchase. We are here to serve them...
The best client experience you can receive. They are very professional and they were able to help me with all my inquiries. Their inventory is enormous.
Thanks Marlon! We appreciate your kind words. Happy clients is our ultimate goal.
This dealership offers excellent and competitive prices. They gave me a great deal for an 07 Toyota 4Runner. They have a wonderful customer service. 100%... recommended!
Hi Rene, thanks for your review! We love to make our clients happy giving them the best customer service. Enjoy your Toyota.
little seriousness, when selling a vehicle offers many things, but when you need assistance do not have time for you
Dear Francisco, We're sorry you felt like that. After helping you to get your first 2 cars when nobody else could do it, it was a misunderstanding tha...t your cousin Carlos purchased the car you liked it too. We understand you got mad and rejected our help to get the third car. However, we are still here for you anytime you need us. Say hello to your wife and kids. We wish you the best!
I WAS VERY HAPPY AND IMPRESSED WITH THE SERVICE. HE GOT ME IN AND OUT QUICKER THAN IF I HAD BEEN AT A REGULAR DEALERSHIP. I WOULD DEFINITELY RECOMMEND... JULIAN TO MY FRIENDS.
Thanks Angelia, it's been a pleasure to serve you with this car purchase and others to come in the future! Enjoy your ride!
Excellent experience! Thanks for your help. Very responsible and friendly staff. I recommend this dealer to everybody! I'm very happy with my 2016 Toyota... Corolla.
Thanks for your review Jose. We love to make our clients happy. Enjoy your Corolla!
Excellent attention. Very friendly staff capable of making a great deal. I'm very happy with my Toyota. Thanks guys!
Thanks for your review Alex. We love to make our clients happy! Enjoy your Toyota.