Piazza Mazda of Reading

Excellent service. Very quick with repairs. Innovative videos regarding your vehicle. Highly recommend for Mazda services. Friendly staff. Excellent communication. Wouldn’t take my Mazda anywhere else.

Chris Lund was 5 stars. His manager Rob was 1. He offered me an extra $500 if I would buy immediately. I told him I always shop at lease two places for ANYTHING I purchase . I called Chris the following day and told him I would take the deal. He put me on hold and returned to say Rob will not give me the extra $500. My nephew that sold cars a few years back said that’s a game car dealers play. It really disturbs me that I’m spending my hard earned money and your manager is playing games. If it weren’t for Chris I would have gone elsewhere to purchase the car. I haven’t yet published my review on social media as well as Yelp but as soon as I get a chance I will certainly mention everything I said above. Every time I think of what Rob did my blood pressure increases . 🤬

We were looking for a car and had determined that we would like to see the Mazda CX-5. Turned out to be slightly out of our budget. However we then got a test drive in a CX-3 from Chris Lund. Very pleasant experience and the car and zero % financing sold us.

I have bought 5 cars here and always had them serviced at this location. Noticed a change when Piazza took over the dealership. Failing inspections for what I felt were non-violations. I feel that this may be due to policy from the upper management, because all the employees I dealt with were nice and (except for 1 minor issue) did good work. Sorry to say, I won't be going back.

Fantastic people, friendly, considerate. Andres held on to the car before I visited, we had a good test drive, delivered the car to my doorstep (I love 60 miles away) and was considerate by not cashing my check and waiting for my loan check to come through. The owner of the branch, Rob, was nice to talk to as well. It's amazing how smoothly everything went despite the pandemic!

I couldnt give it zero stars because it doesnt allow me to. I had a terrible experience with the service department of Mazda. I took my car in for a inspection on a Tuesday. Later in the day recieve a text with 650$ worth of things that need done for a 2015 CX5. Make sure to give a quick look over your car before you take it. To name a few. One was to replace air filter for 55$ when it was changed a few months ago. Another was 25$ for a tail light when it's a 2$ part. And 280$ for a belt tensioner that cost 50$ and my belt doesnt even make a sound. So I said no to all but had to have them replace a tire and light to pass inspection. The tire which is only a couple months old had a plug in it which they said it was to close to sidewall so they ordered a new one. Told me car would be done Wednesday. Wednesday comes and get a text saying couldnt get tire would be done Thursday. So we wait, they never offer a loaner or anything. Thursday comes and I hear nothing all day so I call at 5pm and ask if I can pick up my car. They told me it didnt make it on truck so it will be done Friday. Still no mention of helping out with loaner or anything and it's my wife's car with our sons car seat in it. Friday comes and they tell me pick up by 6pm. Ok I was gonna work OT til 5 and pick it up. Couple hours later recieve a text saying needs to be picked up by 5pm. So now I gotta lose money to go pick it up. Get there and they dont offer nothing for my troubles and or me losing money for having to pick it up. Very poor customer service. Plus I got tire back they replaced and sent pictures to other mechanics and they told me that it would've passed inspection.

They were super professional, and helped get me the car I wanted at the price I needed it to be! Andres was so helpful and patient with me and this being my first time buying a car. For that I am super thankful! Could not be more happier with my experience and will be a returning customer!

Glad to have my car back in good working condition. Was certainly not happy when I got back from vacation and found my completely dead in my daughter’s garage.

Everything went ok! Chris sold me on the low% of color on the make and model that I wanted. I was on the fence till that fact. Nobody was pushy! With all the incentives it sold itself! Thanks

Steve and the whole team were do nice to work with. Thanks for getting me back on the road so quickly. My husband and I will be back in the future. Jill C.