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Tom Wood Volkswagen Noblesville

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Tom Wood Volkswagen Noblesville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
39 lifetime reviews. Includes reviews of Tom Wood Volkswagen Noblesville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 13, 2018

    Second time in six months that I have had a brake booster replaced on my 2014 Jetta. I felt like my concerns were all addressed with respect. I also heard... the words I like to hear: PARTS WARRANTY! I always feel welcome no matter what my reason is for visiting. Hopefully, next time, it will just be a car wash! 10/10, would recommend!

    5.0 out of 5
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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Tom Wood Volkswagen Noblesville

    Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We¿¿¿re glad you appreciat...e our efforts. We look forward to working with you in the future!


    Worked with:
    Brian McNamee

    Service Manager

    (5.0) 9 reviews

    Allie Anderson

    Service Advisor

    (5.0) 7 reviews

    Caleb Knight

    Service Lot-Attendant

    NOT RATED

  • 4.6 out of 5
    September 7, 2018

    Delt with Geoff Heavner, very personable and friendly. Fixed my daughters car sooner than expected at the est price. Will be back for sure if any other... problems come up. Also like the text est they provide. Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Tom Wood Volkswagen Noblesville

    Thanks for the kind review of our Service Department. And thank you for trusting us with your daughter's vehicle. We hope we¿¿¿ll see you again, but n...ot TOO soon of course!


    Worked with:
    Geoff Heavner

    Service Advisor

    (5.0) 5 reviews

  • July 17, 2018

    The best service in town! Would recommended and always get service work done here on my Chevrolet. Great employees, service, and customer service. Love... them.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian McNamee

    Service Manager

    (5.0) 9 reviews

    Allie Anderson

    Service Advisor

    (5.0) 7 reviews

    Geoff Heavner

    Service Advisor

    (5.0) 5 reviews

  • 5.0 out of 5
    August 24, 2018

    Great costumer service. I will shop with Tom Wood Noblesville again. Not pushy. I loved that Glenn took time to teach us about VW and was so kind to show... us the difference between the packages. We have nothing bad to say.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tom Wood Volkswagen Noblesville

    Our job is to help you get what you want. We¿¿¿re glad to know we were successful. Stop by anytime.


    Worked with:
    Lauren Bailey

    Finance Manager

    (5.0) 17 reviews

    Glenn Hughes

    Sales

    NOT RATED

  • 5.0 out of 5
    August 22, 2018

    Once I walked in the building I was greeted by friendly staff! Since this was my first time ever buying a car, I was alittle nervous! The staff here at... Tom Wood made my experience buying a car enjoyable! I have shopped around different dealerships around Indy and I did not have the warm welcome that I did here! Mike Bragg was very professional was a great first impression! Greg Suskovich really went over and beyond to make sure I was happy with my purchase! Lauren Bailey also was very friendly and easy to talk too! Overall, I couldn???t have ask for a better place to buy my first car! I would encourage anyone to shop here for their next car! There is no doubt I will be back for my next purchase at Tom Wood VW in noblesville!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tom Wood Volkswagen Noblesville

    Thank you so much for both your business and your positive remarks. It's our job to make our customers happy, and we are glad to know that we succeede...d. Enjoy your new car, and feel free to stop by if you ever need it serviced!


    Worked with:
    Lauren Bailey

    Finance Manager

    (5.0) 17 reviews

    Mike Bragg

    General Manager

    (5.0) 7 reviews

  • 5.0 out of 5
    August 21, 2018

    They were very attentive to my needs. The whole team was great. I was in and out of the dealership with a new car in just a couple of hours. It was an... awesome experience!

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tom Wood Volkswagen Noblesville

    Thanks for sharing your positive experience with others, Kaylin! Feel free to stop by any time, we love seeing our customers.


    Worked with:
    Lauren Bailey

    Finance Manager

    (5.0) 17 reviews

    Glenn Hughes

    Sales

    NOT RATED

    Adrian Salas

    Internet Sales

    NOT RATED

  • 5.0 out of 5
    August 12, 2018

    Had a wonderful experience at the Noblesville VW location! I can???t say enough wonderful things about Nick! If you want a kind, upbeat and fun car buying... experience, go see him! He is knowledgeable and will definitely make you laugh! But also truly enjoys his work! The entire staff at Tom Wood Noblesville VW is helpful and kind and will work hard to get a great car for you! Love my new Jetta! Thank you!

    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lauren Bailey

    Finance Manager

    (5.0) 17 reviews

    Brian McNamee

    Service Manager

    (5.0) 9 reviews

    Mike Bragg

    General Manager

    (5.0) 7 reviews

    Geoff Heavner

    Service Advisor

    (5.0) 5 reviews

    Mike Thompson

    Sales Manager

    NOT RATED

    Nick Buckel

    Sales/Leasing Consultant

    NOT RATED

    Caleb Mitchell

    Parts

    NOT RATED

  • 1.6 out of 5
    July 14, 2018

    They will tell you anything to sale you a car then when it comes down to it they won???t help you at all to come through with what they say they will.... You can call and go in all you want they won???t pass you to a manager they all become managers and tell you well there???s nothing we can do it was a new sales man and he doesn???t know any better. They have costed me hundreds because I have had to do it myself.

    1.0 out of 5
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    2.0 out of 5
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    2.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 5, 2018

    When I inquired about a vehicle I was contacted within the hour. Unfortunately the vehicle I was looking at had already been sold. Great customer service!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.6 out of 5
    July 5, 2018

    1. Salesman number 1)the internet manager is terrible representative. I was purchasing the car sight unseen so I likely had more questions that his local... buyers but my questions seemed to enrage him to the point his language / tone in his texting turned impatient and condescending . But since he is the internet manager I can???t be that unique of a buyer. So I asked my wife to find another person 2. Salesman number two seemed totally inexperienced with car sales in general and we ended up having to deal with another person that was suppose to be in charge to get things back on tract on multiple occasions. The paperwork exchange via Fed Ex was a fiasco. The salesman kept asking for the check knowing the paperwork we had received was wrong twice. 1. Incorrect color description in paper work vs actual car blue vs black 2. Incorrect vin number on paperwork. 3. Incorrect car description altogether ... we think they sent us someone else???s paperwork to sign.. ..my wife had to send the paperwork back to them twice so they could correct them ...the scary part is that they were clueless until we identified the problems and we don???t sell cars for a living . 4. Due to the paperwork delay the transportation company that is transporting the vehicle for us to Texas from Indiana had to be rescheduled three times...the so far haven???t charged us extra but we haven???t received the car or the bill yet due to the dealers delay. 5. Lastly the dealer refused to let us have the car checked by an authorized mechanic prior to our purchasing the car. That had never been a problem for us in the past. If we weren???t so familiar with this type of car we would have walked away shaking our heads but the choices nationally are currently limited.This will be our 4th car of this kind so we think we know what to expect..(. fingers crossed ) Anyway good luck if you decide to trade with these guys in the future but be sure to be in your A game because you will likely end up having to sell yourself the car and then do the paperwork to boot ! If someone cares enough to contact me from the dealer I have all the text exchanges to back up everything I have shared in this post but I???d don???t expect to hear from them now that they have received the cash. We wired it to them once the paperwork was finally corrected .... You expect a few glitches when purchasing a car but this one took it to a new level of frustration ! But in the end they got the cash and to them that must be first and foremost ! I can???t imagine what their service department is like if they treat you like this while your in the processs of buying the car.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tom Wood Volkswagen Noblesville

    Thank you for taking the time to leave a review. We sincerely apologize for any miscommunication during your visit with our team. Moving forward, the ...original manager will handle these deals start to finish to ensure that communication flows properly. If you would like to discuss further, please reach out to me at 317-428-6947, or via e-mail at michael_bragg@tomwood.com. Thank you. -Mike Bragg, General Manager at Tom Wood Volkswagen of Noblesville


    Worked with:
    Adrian Salas

    Internet Sales

    NOT RATED

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