Tom Wood Volkswagen Noblesville Hours
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Second time in six months that I have had a brake booster replaced on my 2014 Jetta. I felt like my concerns were all addressed with respect. I also heard... the words I like to hear: PARTS WARRANTY! I always feel welcome no matter what my reason is for visiting. Hopefully, next time, it will just be a car wash! 10/10, would recommend!
Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We¿¿¿re glad you appreciat...e our efforts. We look forward to working with you in the future!
Delt with Geoff Heavner, very personable and friendly. Fixed my daughters car sooner than expected at the est price. Will be back for sure if any other... problems come up. Also like the text est they provide. Thank you
Thanks for the kind review of our Service Department. And thank you for trusting us with your daughter's vehicle. We hope we¿¿¿ll see you again, but n...ot TOO soon of course!
The best service in town! Would recommended and always get service work done here on my Chevrolet. Great employees, service, and customer service. Love... them.
Great costumer service. I will shop with Tom Wood Noblesville again. Not pushy. I loved that Glenn took time to teach us about VW and was so kind to show... us the difference between the packages. We have nothing bad to say.
Our job is to help you get what you want. We¿¿¿re glad to know we were successful. Stop by anytime.
Once I walked in the building I was greeted by friendly staff! Since this was my first time ever buying a car, I was alittle nervous! The staff here at... Tom Wood made my experience buying a car enjoyable! I have shopped around different dealerships around Indy and I did not have the warm welcome that I did here! Mike Bragg was very professional was a great first impression! Greg Suskovich really went over and beyond to make sure I was happy with my purchase! Lauren Bailey also was very friendly and easy to talk too! Overall, I couldn???t have ask for a better place to buy my first car! I would encourage anyone to shop here for their next car! There is no doubt I will be back for my next purchase at Tom Wood VW in noblesville!
Thank you so much for both your business and your positive remarks. It's our job to make our customers happy, and we are glad to know that we succeede...d. Enjoy your new car, and feel free to stop by if you ever need it serviced!
They were very attentive to my needs. The whole team was great. I was in and out of the dealership with a new car in just a couple of hours. It was an... awesome experience!
Thanks for sharing your positive experience with others, Kaylin! Feel free to stop by any time, we love seeing our customers.
Had a wonderful experience at the Noblesville VW location! I can???t say enough wonderful things about Nick! If you want a kind, upbeat and fun car buying... experience, go see him! He is knowledgeable and will definitely make you laugh! But also truly enjoys his work! The entire staff at Tom Wood Noblesville VW is helpful and kind and will work hard to get a great car for you! Love my new Jetta! Thank you!
They will tell you anything to sale you a car then when it comes down to it they won???t help you at all to come through with what they say they will.... You can call and go in all you want they won???t pass you to a manager they all become managers and tell you well there???s nothing we can do it was a new sales man and he doesn???t know any better. They have costed me hundreds because I have had to do it myself.
When I inquired about a vehicle I was contacted within the hour. Unfortunately the vehicle I was looking at had already been sold. Great customer service!
1. Salesman number 1)the internet manager is terrible representative. I was purchasing the car sight unseen so I likely had more questions that his local... buyers but my questions seemed to enrage him to the point his language / tone in his texting turned impatient and condescending . But since he is the internet manager I can???t be that unique of a buyer. So I asked my wife to find another person 2. Salesman number two seemed totally inexperienced with car sales in general and we ended up having to deal with another person that was suppose to be in charge to get things back on tract on multiple occasions. The paperwork exchange via Fed Ex was a fiasco. The salesman kept asking for the check knowing the paperwork we had received was wrong twice. 1. Incorrect color description in paper work vs actual car blue vs black 2. Incorrect vin number on paperwork. 3. Incorrect car description altogether ... we think they sent us someone else???s paperwork to sign.. ..my wife had to send the paperwork back to them twice so they could correct them ...the scary part is that they were clueless until we identified the problems and we don???t sell cars for a living . 4. Due to the paperwork delay the transportation company that is transporting the vehicle for us to Texas from Indiana had to be rescheduled three times...the so far haven???t charged us extra but we haven???t received the car or the bill yet due to the dealers delay. 5. Lastly the dealer refused to let us have the car checked by an authorized mechanic prior to our purchasing the car. That had never been a problem for us in the past. If we weren???t so familiar with this type of car we would have walked away shaking our heads but the choices nationally are currently limited.This will be our 4th car of this kind so we think we know what to expect..(. fingers crossed ) Anyway good luck if you decide to trade with these guys in the future but be sure to be in your A game because you will likely end up having to sell yourself the car and then do the paperwork to boot ! If someone cares enough to contact me from the dealer I have all the text exchanges to back up everything I have shared in this post but I???d don???t expect to hear from them now that they have received the cash. We wired it to them once the paperwork was finally corrected .... You expect a few glitches when purchasing a car but this one took it to a new level of frustration ! But in the end they got the cash and to them that must be first and foremost ! I can???t imagine what their service department is like if they treat you like this while your in the processs of buying the car.
Thank you for taking the time to leave a review. We sincerely apologize for any miscommunication during your visit with our team. Moving forward, the ...original manager will handle these deals start to finish to ensure that communication flows properly. If you would like to discuss further, please reach out to me at 317-428-6947, or via e-mail at email@example.com. Thank you. -Mike Bragg, General Manager at Tom Wood Volkswagen of Noblesville