Elgin Chrysler Dodge Jeep Ram

4.2
(710 reviews)
Visit Elgin Chrysler Dodge Jeep Ram
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 9:00am–9:00pm
Tuesday 7:00am–7:00pm 9:00am–9:00pm
Wednesday 7:00am–7:00pm 9:00am–9:00pm
Thursday 7:00am–7:00pm 9:00am–9:00pm
Friday 7:00am–7:00pm 9:00am–9:00pm
Saturday 7:30am–4:00pm 9:00am–7:00pm
Sunday Closed Closed
New (630) 883-4374 (630) 883-4374
Used (630) 883-4377 (630) 883-4377
Service (630) 883-4442 (630) 883-4442

Reviews

4.2
(710 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
1.0

Visited twice based on the lease quote provided by sales...

Visited twice based on the lease quote provided by sales person , the number they give they don’t honor. It was ridiculous when manager agrees on price all finalized and later they say we cannot make it and ask for more money. I will not recommend anyone to go this showroom totally waste of time. It seems they don’t want to sale their vehicle.

Dealer response

Sanjay, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Paul Ketz - pketz@blautogroup.com - 847-697-0900

Consumer response

Hello Paul, I have tried many times to connect on given phone it goes on voice mail for which you never reply. Thanks, Sanjay

Consumer response

Hello Paul, I have tried many times to connect on given phone it goes on voice mail for which you never reply. Thanks,

1.0

We were very serious about buying a Jeep Wrangler. We...

We were very serious about buying a Jeep Wrangler. We live in Minnesota and I talked with the general manager, he made it very clear that they will not hold a jeep even if I put earnest money down, since they were in such high demand. Again, we were very serious about buying a wrangler. I can guarantee that we would have driven off the lot with the jeep . I told him that there was absolutely no way that I was going to drive or fly down just to be told it was sold. He repeated his stand that they will not hold a Jeep Wrangler. Since our conversation on August 26 they have emailed me twice and I replied I’m not going to go there if they won’t hold it. And they just now called me. Guess it’s not in such high demand after all. They would have to give me $5000.00 off the price at this point and pay our airfare If they want me to buy it now.

Consumer response

We were very serious about buying a Jeep Wrangler. We live in Minnesota and I talked with the general manager, he made it very clear that they will not hold a jeep even if I put earnest money down, since they were in such high demand. Again, we were very serious about buying a wrangler. I can guarantee that we would have driven off the lot with the jeep . I told him that there was absolutely no way that I was going to drive or fly down just to be told it was sold. He repeated his stand that they will not hold a Jeep Wrangler. Since our conversation on August 26 they have emailed me twice and I replied I’m not going to go there if they won’t hold it. And they just now called me. Guess it’s not in such high demand after all

1.0

Bait and switch pricing

They don't honor advertised prices. contacted them by email, and they kept saying that price is expiring today. I kept asking if they would honor the advertised price and their response was price is expiring today. They just want to get you in the dealership and that's it. they won't honor their prices online.

Dealer response

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Best, Elgin Chrysler Dodge Jeep Ram Team

5.0

I was extremely pleased with this dealership and staff....

I was extremely pleased with this dealership and staff. I received a very good deal on a truck and my trade that 6 other dealerships wouldn't even discuss discounts on. Great communication and followup from salesman Jose regarding status of the truck shipping. Sales Manager Paul was great to talk with also and very forthright. Very detailed delivery instructions from Jose on the truck features and technology. I have read some of the negative reviews on this page and my experience couldn't be more opposite of any of those comments. I had nothing but a great sales experience.

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Elgin Chrysler Dodge Jeep Ram Team

1.0

This dealership has absolutely no intention of working...

This dealership has absolutely no intention of working with customers to help them find the best price, or *ANY* price that any sane individual would even remotely call decent. We worked with a salesperson named Bob who was perfectly nice and helpful. I am giving Elgin CDJR one star only for Bob being a nice guy (and also because you have to give at least one star). This dealership does not know how to do math properly! Either that, or they are actively trying to scam their customers with deceptive practices. We went into Elgin CDJR today to lease a 2021 Wrangler Sahara Unlimited 4xe. We have worked with several other dealerships over the past few days getting guaranteed lease numbers, but the deals have fallen through only because the Jeeps were sold before we could get there. Every other dealership was quoting us in the $484-$550/month range for a lease with 36 months, 12K miles annually, and $6K down at signing. Elgin CDJR's initial calculated monthly payment came back at $676/month!!! We were shocked, to say the least. We said, "Absolutely not! There's definitely something wrong with your numbers." Bob went back to the "glass cube" where they run all their numbers. His manager (didn't catch his name) came back out and told us that he can try to dig around a bit more to lower the monthly payment, but the best he was going to be able to do was probably around the $650/month range. We told him his math is wrong or he's actively scamming us. We immediately got up and walked out. As soon as we got home, we went onto another dealership's website 30 miles away and found the exact same Sahara 4xe with an MSRP $1,000 more than what Elgin was asking. They ran the lease numbers for us with the exact same criteria we had given Elgin, and they came back with a monthly payment of $484/month. Even if that number fluctuates slightly by the time we sign all the paperwork, it's still a far cry less than the crap Elgin tried to pull ($192/mo less to be exact). And that was this other dealership's *INITIAL* lease offer. When we had first pulled into Elgin's parking lot, we were amazed at how many Wranglers they had on their lot. Every other dealership we've been to has been nearly bare of Wranglers because they are flying off the lots. Well, now we know why Elgin has such a large inventory. No one wants to buy from them!!!!!

Dealer response

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Best, Elgin Chrysler Dodge Jeep Ram Team

Consumer response

Ha, ha, ha, HA!!! Thanks for the copy/pasted response you use on everyone's review. Your dealership is a total joke and the ratings show it. I've already custom ordered my Jeep from another dealership that actually cares about helping its customers get their preferred vehicle at an agreeable price. Perhaps if you concentrated on increasing your volume of sales using attractive pricing, you'd make plenty of money without having to resort to bait/switch and fraudulent calculations to try and eek out every last bleeding cent on the few sales you do close!!! Go take a flying leap. We will *NEVER* set foot in your dealership again. And once my new Jeep gets delivered, you can bet I will be more than happy to drive WAY out of my way to get any necessary service just so I don't have to deal with you!

Consumer response

Update to my review: Elgin Chrysler Dodge Jeep Ram has a ***LOT*** of explaining to do!!! After we rejected Elgin CDJR's crappy offer on a Wrangler 4XE and walked out of their dealership, apparently they went ahead and submitted a credit application in mine and my wife's names to Chrysler Capital. We both just received letters from Chrysler Capital in the mail today. How and why would they submit a credit application when we left their dealership with absolutely NO intention of buying anything from them?! This dealership is shady beyond all doubts and is bringing fraudulence and malfeasance to an all-new level!!!

5.0

Very helpful and knowledgeable sales staff! Worked with...

Very helpful and knowledgeable sales staff! Worked with Dean and he was awesome. Would recommend anybody go there. Not pushy at all. Always looking out for the customers best interest.

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Elgin Chrysler Dodge Jeep Ram Team

1.0

Horrible dealership. Unprofessional sales manager. Hiding...

Horrible dealership. Unprofessional sales manager. Hiding in his office when I asked for his name to write a review. Bad sales tactics by asking for monthly payment I want after I asked him what payment he can offer… they need to get some training or find a job that suits them better. They are what gives car sales man a bad reputation.

Dealer response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Best, Elgin Chrysler Dodge Jeep Ram Team

1.0

Very unprofessional. Worked with salesman Derek and...

Very unprofessional. Worked with salesman Derek and manger Paul. Horrible Place to do business. Bait and switch tactics, they just lie to your face. If I can give 0 stars I would. Skip this dealer and go elsewhere.

Dealer response

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Best, Elgin Chrysler Dodge Jeep Ram Team

Consumer response

I stand by every word. Avoid this dealership at any cost!

1.0

I would give them Zero stars if I could. DO NOT GO...

I would give them Zero stars if I could. DO NOT GO THERE! As a customer spending thousands of dollars on a purchase I was appalled at the way my husband and I were treated. We were the only customers when we walked in yet were not approached by anyone for about 10 minutes - yet there were several employees all sitting in an office with glass walls - so it would have been hard not to see us. When a salesman finally approached and we started to ask about a vehicle we saw online the salesman got very angry and frustrated because he couldn't explain why he wanted to charge more than the price that was online. With an attitude he said to us, "do you wanna buy a car or what?" When we asked for the manager he was also very condescending. When we asked for his name he would only give us his first name, we asked for his business card and he said he didn't have any - what Sales Manager doesn't have business cards. Did he really think we couldn't find out what his name is? Needless to say, we purchased Jeep at a different dealership.

Dealer response

Our team has acknowledged this review.

4.8

Appreciated the opportunity to talk with personnel that...

Appreciated the opportunity to talk with personnel that actually knew something about vehicles. Other dealers discourage direct communication with technical personnel. Hopefully, future visits will be satisfactory as well.

Dealer response

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Elgin Chrysler Dodge Jeep Ram Team